Customer reviews from Samsung US
Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Average customer rating
4.5
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
206
4 Stars
54
3 Stars
13
2 Stars
6
1 Star
12
84%of customers recommend this product.
(
81 out of
96)
Customer Reviews for Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Customer Rating
2
Sound
on March 23, 2026
Posted by: Jenny
[This review was collected as part of a promotion.] Wish sound worked on them. Kinda a rip off having to buy other probucts to get it to work
Response from Samsung USBy Samsung Specialist, March 23, 2026
Jenny,
So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Next Projector!
on March 23, 2026
Posted by: Katy
[This review was collected as part of a promotion.] This product has been great this product has been great! It has a great picture, great sound, an easy user interface, and is overall a well-made product!
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Picture
on March 23, 2026
Posted by: PinkyPink
from St Louis, MO
[This review was collected as part of a promotion.] The color and brightness is awesome. We love the ease of the remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 23, 2026
Posted by: Yoyo
[This review was collected as part of a promotion.] would like something that's real creative looking great features
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Freestyle 2nd gen
on September 14, 2023
Posted by: Sobx161
[This review was collected as part of a promotion.] Set up is very easy if you already have a Samsung tv. Game gaming hub is also a great. However you really need to have a great wifi connetion to get the most out of game hub. I am very happy with the freestyle so far. I added bluetooth speakers for added sound. Smart things also allows you to use your phone as the remote. I also like the solar remote.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well worth the wait for the freestyle 2
on September 9, 2023
Posted by: HenryB
from Strongsville Ohio
WOW!!! The picture looks great and having a game hub incorporated is awesome. I received my first unit and have number 2 in route. I will post a updated picture with both projectors paired together. All I'm missing in my home is a dishwasher and everything in my house is samsung from laundry, kitchen and entertainment. Smart things is a little glitchy but after a few tries and a little patience, I was able to pair my freestyle with my 990Q soundbar. Now, I just need to experiment with screen colors and I will review what works best for the freestyle.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 12, 2023
Hi HenryB,
It's awesome to hear of your experience with The Freestyle 2nd Gen with Gaming Hub! Your new Projector automatically sets up your best picture experience, adjusting focus, keystone and leveling—at the image size you want.
For a smoother SmartThings experience, please check and try the following:
1. Check the wireless network status. Data reception may be slow, or temporary interruptions may occur when loading the app. If the router and the Projector are far apart, the communication may not be smooth and registration may fail.
2. Check for software updates. Make sure the software on your smartphone and SmartThings app is up to date, and if necessary, update the firmware of your Projector as well.
- You can check for updates on your Projector by going to: Home > Settings > Support > Software Update.
3. Make sure your phone and Projector are connected to the same network as your router to be discovered by the app.
4. Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list. If needed, delete and re-add the Projector on the SmartThings app.
I hope these tips help you enjoy your new product!
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It's awesome to hear of your experience with The Freestyle 2nd Gen with Gaming Hub! Your new Projector automatically sets up your best picture experience, adjusting focus, keystone and leveling—at the image size you want.
For a smoother SmartThings experience, please check and try the following:
1. Check the wireless network status. Data reception may be slow, or temporary interruptions may occur when loading the app. If the router and the Projector are far apart, the communication may not be smooth and registration may fail.
2. Check for software updates. Make sure the software on your smartphone and SmartThings app is up to date, and if necessary, update the firmware of your Projector as well.
- You can check for updates on your Projector by going to: Home > Settings > Support > Software Update.
3. Make sure your phone and Projector are connected to the same network as your router to be discovered by the app.
4. Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list. If needed, delete and re-add the Projector on the SmartThings app.
I hope these tips help you enjoy your new product!
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
First time Projector TV user
on September 19, 2023
Posted by: FreestyleProjector
[This review was collected as part of a promotion.] I'm getting ready to move cross country. I wanted a television that was affordable,
portable, and compact. I found the Freestyle Gen2 projector. From the first use I was hooked and love this way of watching television. Currently, I have the projector set up in my bedroom. I love the fact that I can watch it on any wall or even the ceiling if I choose. I love that I can make it as small or large as I want. Another feature I love is that all I need is an internet connection to watch all my streaming services such as PRIME VIDEO, DISNEY+, PARAMOUNT+, and a wealth of free TV and I can also listen to my music all from one small device. I absolutely love this device.
portable, and compact. I found the Freestyle Gen2 projector. From the first use I was hooked and love this way of watching television. Currently, I have the projector set up in my bedroom. I love the fact that I can watch it on any wall or even the ceiling if I choose. I love that I can make it as small or large as I want. Another feature I love is that all I need is an internet connection to watch all my streaming services such as PRIME VIDEO, DISNEY+, PARAMOUNT+, and a wealth of free TV and I can also listen to my music all from one small device. I absolutely love this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dim light not good quality pic
on June 5, 2025
Posted by: Googlereviewsbyks
[This review was collected as part of a promotion.] Not worth buying since better options in market
Image not good
Image not good
Value
1
Response from Samsung USBy Samsung Specialist, June 5, 2025
Hi,
We appreciate your feedback on the brightness level. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Standard: Is the default mode suitable for general viewing environments
Movie: Is suitable for watching Projector or movies in a dark room.
You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your feedback on the brightness level. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Standard: Is the default mode suitable for general viewing environments
Movie: Is suitable for watching Projector or movies in a dark room.
You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US