Customer reviews from Samsung US
Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Average customer rating
4.5
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
206
4 Stars
54
3 Stars
13
2 Stars
6
1 Star
12
84%of customers recommend this product.
(
81 out of
96)
Customer Reviews for Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Customer Rating
5
Even better than I had hoped!
on September 19, 2023
Posted by: IsaacDR
[This review was collected as part of a promotion.] The image is perfectly clear and the auto keystone adjustment is a game changer. No need to fiddle around adjusting anything. Just point it at a wall and you have the perfect viewing angle everytime!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality, not durable.
on April 21, 2025
Posted by: Ashk
from Seattle
The device lamp failed in less than 15 months, with no warranty support; very poor quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, April 22, 2025
Ashk,
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your Projector is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your Projector is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Really Disappointed
on May 20, 2025
Posted by: Jenna
from Austin, TX
So disappointing. In less than a year, my system started to go in and out, showing square pixels, no picture, like the other review stated. Now just wont even turn on and you hear a beeping from the power plug. It was amazing until it lasted, but wow. This amount of money for it to go bad in a year, and to have gently used it (not my main screen) as it was in my bedroom. I will be trying to get a replacement as it’s just over a year. Luckily I have all of the original packaging as I’ve heard I may have an issue down the road. Just didn’t expect it this soon.
Response from Samsung USBy Samsung Specialist, May 21, 2025
Jenna,
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your unit is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your unit is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
The brightness sucks
on April 10, 2025
Posted by: Rjun
from Meridian
The brightness on this device just got worse and worse till eventually I couldn't see even in compete darkness
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, April 11, 2025
Rjun,
We appreciate your feedback on The Freestyle 2nd Gen’s brightness. If the image appears too dim, please first ensure your unit is running the latest firmware, as updates may include picture quality enhancements: Settings > Support > Software Update > Update Now
If brightness is still not to your preference, try adjusting the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Dynamic: Brighter and clearer for well-lit spaces
• Standard: Default mode for general viewing
• Movie: Ideal for darker rooms
For more control, you can also fine-tune your image settings under: Settings > All Settings > Picture > Expert Settings
If you need further assistance, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on The Freestyle 2nd Gen’s brightness. If the image appears too dim, please first ensure your unit is running the latest firmware, as updates may include picture quality enhancements: Settings > Support > Software Update > Update Now
If brightness is still not to your preference, try adjusting the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Dynamic: Brighter and clearer for well-lit spaces
• Standard: Default mode for general viewing
• Movie: Ideal for darker rooms
For more control, you can also fine-tune your image settings under: Settings > All Settings > Picture > Expert Settings
If you need further assistance, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Grateful Family
on December 25, 2025
Posted by: Gene
from Austin, Texas
I am writing this review with tears in my eyes, and I hope whoever reads this knows how much this gesture truly meant to my family.
I moved to this country nine years ago, and while I have grown stronger through every challenge, this holiday season has been particularly difficult. I recently finished a long-term work project and have been struggling to find a new role. With my husband currently unable to work due to immigration hurdles, I am the sole provider for our household.
During the Black Friday sales, I bought a Samsung TV. To be honest, given our tight finances, it felt like an irresponsible purchase—but I have always been a "Samsung person." I’ve worked for the company in the past (and hope to again soon), and every appliance in my home carries that logo because I trust the quality.
The projector you sent as a gift didn't just arrive in a box; it arrived as a miracle.
Because of our situation, there were no gift exchanges in our house this year. Our Christmas dinner was very modest. We felt the weight of a hard year pressing down on us. But when we set up the projector upstairs, everything changed. We laid out blankets, made a big bowl of popcorn, and turned our room into a cinema. We watched two movies in a row, laughing and forgetting our worries for a few hours.
It was the only gift my family received, and it turned out to be the best Christmas gift we could have asked for. It gave us a moment of peace and togetherness when we needed it most.
Thank you, Samsung, for your generosity. You didn't just send a product; you saved our Christmas and gave a tired provider a reason to smile again.
Merry Christmas.
I moved to this country nine years ago, and while I have grown stronger through every challenge, this holiday season has been particularly difficult. I recently finished a long-term work project and have been struggling to find a new role. With my husband currently unable to work due to immigration hurdles, I am the sole provider for our household.
During the Black Friday sales, I bought a Samsung TV. To be honest, given our tight finances, it felt like an irresponsible purchase—but I have always been a "Samsung person." I’ve worked for the company in the past (and hope to again soon), and every appliance in my home carries that logo because I trust the quality.
The projector you sent as a gift didn't just arrive in a box; it arrived as a miracle.
Because of our situation, there were no gift exchanges in our house this year. Our Christmas dinner was very modest. We felt the weight of a hard year pressing down on us. But when we set up the projector upstairs, everything changed. We laid out blankets, made a big bowl of popcorn, and turned our room into a cinema. We watched two movies in a row, laughing and forgetting our worries for a few hours.
It was the only gift my family received, and it turned out to be the best Christmas gift we could have asked for. It gave us a moment of peace and togetherness when we needed it most.
Thank you, Samsung, for your generosity. You didn't just send a product; you saved our Christmas and gave a tired provider a reason to smile again.
Merry Christmas.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for the RV
on July 17, 2024
Posted by: Trahanp
from Edmonton, Alberta
We bought this for our RV. Works awesome! Would be great if Samsung offered a ceiling mount, I had one built by a buddy with a 3D printer.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Iam very happy with this projector.
on August 26, 2024
Posted by: Anonymous
from Central Point Oregon
I bought it 2 months ago and I'm very pleased with the design and controls. The battery I purchased with it and it lasts around 3 hours. Great picture during night but during daylight hours it's not usable. You need a darker room or evening use only. I tried it out from different distances and honestly it can project more than 100" screen. I got it up to 200" with a great picture still. I wish it would be water resistant that would be something that will be a major Plus on this product. But the colors are vibrant, the sound is great for what it is and if you don't like the sound you can always connect Bluetooth speakers to it. But because you cannot really use it during daylight I will give it four stars. But the overall quality I love it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Good for 1 year
on May 16, 2025
Posted by: Jerome
from Wichita, KS
I have had mine for 1 year and now when we turn it on we just get a pixels screen. No picture just pixel squares. Have tried everything on line to fix.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Specialist, May 19, 2025
Jerome,
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your unit is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your unit is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US