Customer reviews from Samsung US
Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Average customer rating
4.5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
245
4 Stars
66
3 Stars
14
2 Stars
7
1 Star
13
87%of customers recommend this product.
(
109 out of
125)
Customer Reviews for Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Customer Rating
5
Great product easy to use
on December 27, 2023
Posted by: Paul
from Roanoke Virginia
I Love it 😀 😍 ❤️ ♥️ 💕 . For me it is best one.great Job samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Freestyle Duce
on December 15, 2023
Posted by: Missy
from Puyallup, WA
Bought a month ago and i love it!! Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very enjoyable but definitely not perfect.
on December 13, 2023
Posted by: Randy
from San Diego
I bought this about a month ago and have enjoyed it a lot so far. It's portability and easy of use are great, but it's far from a perfect device. Don't be confused, it needs to be used in a dark(ened) room to have an acceptable picture!. The auto keystone is almost never perfect. It gets it close most of the times, but sometimes you'll have to wobble it a few times before it's ok. I find the home page cluttered and not customizable enough. And please, Samsung, please add a function to turn off/block projection and use it as a speaker only! It has good audio and I like to use it as a wifi speaker to play music but it makes no sense to have it project during such use and waste lamp lifetime. I'm a first time projector user and this is not a device for a permanent, fixed projector setup. Since I move it around the house a lot we just project on the walls and with the keystone correction there is always significant over splash, doesn't look great but you get used to it.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, December 13, 2023
Hi Randy,
Thanks for your review of The Freestyle 2nd Gen. We appreciate your feedback on the image and Keystone performance; to ensure your unit is fully optimized, please be sure you're running the latest firmware version. You can check this by going to: Home > Menu > Settings > Support > Software Update.
To further improve Keystone performance, please also check the following:
1. Make sure you've removed the film covering the lens, as this can affect performance.
2. Position the device with the “Samsung” logo on the bottom of the unit.
Please know that your Projector does indeed feature a "speaker only" function - this is called Picture Off and can be enabled by going to All Settings > General & Privacy > Accessibility > Picture Off. This allows you to turn off the Projector screen and provide only sound to reduce overall power consumption.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for your review of The Freestyle 2nd Gen. We appreciate your feedback on the image and Keystone performance; to ensure your unit is fully optimized, please be sure you're running the latest firmware version. You can check this by going to: Home > Menu > Settings > Support > Software Update.
To further improve Keystone performance, please also check the following:
1. Make sure you've removed the film covering the lens, as this can affect performance.
2. Position the device with the “Samsung” logo on the bottom of the unit.
Please know that your Projector does indeed feature a "speaker only" function - this is called Picture Off and can be enabled by going to All Settings > General & Privacy > Accessibility > Picture Off. This allows you to turn off the Projector screen and provide only sound to reduce overall power consumption.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device with excellent features.
on December 10, 2023
Posted by: Playtendo
from Marion, NC
When I purchased this a few weeks ago it was an impulse buy. I truly didn't think it would have much use in my home other than some occasional entertainment. From the second I turned the lights off and started up a Netflix show I was mesmerized. I've never owned a projector before and was really astounded by the picture quality. Navigating the menus and apps was a breeze as I also own the QN800B TV. The possibilities for gaming are also exciting. I had discovered my old SNES while helping a family member move. Lying back on my bed and playing Chrono Trigger on the ceiling was the most intense nostalgia I've felt in years. I'm extremely satisfied with this impulse buy and will be for some time to come.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
HDMI - No Signal
on October 28, 2023
Posted by: Kiju
Hmmm... It is very difficult to connect my PS5 and Nintendo Switch to this projector using a micro hdmi. I have spent a few hours troubleshooting, watching videos and reading articles hoping I will be able to figure it out, but nothing happened. I have turned off and on the projector and consoles a couple times to see if they will connect but still nothing happened. The projector / hdmi function could not detect the consoles and signal. I am very disappointed.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, October 30, 2023
Kiju,
I'm sorry to hear of your connectivity issue. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We're looking forward to hearing from you soon.
~ Samsung Specialist
I'm sorry to hear of your connectivity issue. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We're looking forward to hearing from you soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Wish you offered a Free Style gen 1 trade in..
on October 22, 2023
Posted by: MToms
from South Milwaukee wisconsin
Sounds good, but you don't offer a trade in for those of us who bought the first free style. The 🐌 SLOW one, built a room around the first free style and now you release a new gen 2 with "gaming hub" you just made it fast because the first free style is super laggie. Now I'm not just being a hater every piece of electronics in my home is samsung.
Features
5
Performance
1
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
On The Road With My Freestyle
on October 18, 2023
Posted by: WorkingMom
[This review was collected as part of a promotion.] Took this on a work trip to the hotel. We were so impressed with the picture. Just amazing. Beautiful colors and clarity for the projected doze. It was big. We took the TV down to project. Lol Can't wait for next trip.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great.
on October 17, 2023
Posted by: Cmullis
[This review was collected as part of a promotion.] I use it to watch movies and football games. It has a great picture and connects great with my samsung surround sound. It works greats with low light and even work good on bagrounds that has color. I may even use it to replace my current TV in my room.
Value
5
Written by a customer while visiting Samsung US