Customer reviews from Samsung US
Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Average customer rating
4.5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
245
4 Stars
66
3 Stars
14
2 Stars
7
1 Star
13
87%of customers recommend this product.
(
109 out of
125)
Customer Reviews for Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Customer Rating
5
Great foe making me insane
on February 11, 2025
Posted by: Tammyluvs2shop
Someone apparently bought this for me with my father's info Lucky me
Written by a customer while visiting Samsung US
Customer Rating
4
Great performance and apps inside.
on February 5, 2025
Posted by: Fran
"Great definition, a complete set of apps but some issues connecting
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
No option to disable Samsung TV Plus
on January 31, 2025
Posted by: Phil
The fact that you can't remove or disable Samsung TV Plus on this projector makes it so frustrating to use. Each time you turn the projector on, a TV Channel will start playing, without any option to prevent it. Such a frustrating experience...
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, February 3, 2025
Phil,
While your Freestyle 2nd Gen may currently default to Samsung’s TV Plus app, please know you can choose what your Projector does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
1) Enabling Start with Smart Hub Home automatically launches Smart Hub when the Projector is turned on. Navigate to this option to enable or disable the feature.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the Projector. You can turn this function on or off by pressing the Select button in the current menu.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
While your Freestyle 2nd Gen may currently default to Samsung’s TV Plus app, please know you can choose what your Projector does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
1) Enabling Start with Smart Hub Home automatically launches Smart Hub when the Projector is turned on. Navigate to this option to enable or disable the feature.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the Projector. You can turn this function on or off by pressing the Select button in the current menu.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Aweful
on January 30, 2025
Posted by: Alphonso
from Albany, Ga
Worst product I’ve ever purchase. Please don’t waste your money as I did on this crap.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, January 30, 2025
Alphonso,
Thanks for your review. So we can understand the problems you're experiencing and provide you with assistance, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for your review. So we can understand the problems you're experiencing and provide you with assistance, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
TV everywhere
on January 29, 2025
Posted by: Ewardzone
from Houston, Tx
I love it. I can watch it anywhere I ago. The picture is great and so is the sound. It’s easy to set up and I want another one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
ALmost Perfect
on January 26, 2025
Posted by: Will
In almost every what it is perfect. My only issue that kept me from 5 starts OS. it is very slow and laggy. i have to disconnect and reconnect a lot of times when it's lagging to fininish an operation.
Response from Samsung USBy Samsung Specialist, January 27, 2025
Will,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Freestyle 2nd Gen. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Freestyle 2nd Gen. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not buy
on January 21, 2025
Posted by: Ally
Had this projector less than 2 years and it stopped working the entire picture is green and Samsung won’t fix it do not buy product there are cheaper options that do the exact same thing as this one
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, January 22, 2025
Ally,
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your Projector is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your Projector is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and game hub
on January 7, 2025
Posted by: Lrjr
Really good projector and features are good the only thing is missing a wall base
Written by a customer while visiting Samsung US