Customer reviews from Samsung US
Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Average customer rating
4.5
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
206
4 Stars
54
3 Stars
13
2 Stars
6
1 Star
12
84%of customers recommend this product.
(
81 out of
96)
Customer Reviews for Samsung - Refurbished Excellent - The Freestyle 2nd Gen with Gaming Hub FHD HDR Smart Portable Projector - White
Customer Rating
4
Great portability and ease of use.
on August 3, 2024
Posted by: Darthjunnu
[This review was collected as part of a promotion.] I like the portability and ease of use of the product. It would have been much better if it was a lot brighter, right now the brightness is not sufficient enough to enjoy the picture clarity at its maximum capacity unless it's dark outside.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Cool gadget
on July 26, 2025
Posted by: Bpurple
from Chicago
Easy to set up, sharp image. Exactly what I needed for a room without space for big TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Freestyle Stopped Working
on November 24, 2025
Posted by: Keeo
from Tennessee
I bought this Samsung projector in November 2024, and it’s been a disappointment from the start. It barely works in any room with light, and it runs extremely loud. Today I plugged it in, turned it on, and it wouldn’t power on at all.
I registered it when I purchased it, but Samsung’s system shows the warranty expired in March 2025, which would mean I bought it in March 2024. That’s not accurate. Because of this, they’re telling me it’s out of warranty, even though I know when I purchased it.
Now I’m stuck paying someone to diagnose and repair a projector that won’t even turn on. I wouldn’t recommend this product to anyone.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, November 24, 2025
Keeo,
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your unit is outside of the 1-year Manufacturer's Warranty, you can find a service center near you by visiting:
https://www.samsung.com/us/support/service/locations/
If you have any questions during the process, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2nd Gen. If your unit is outside of the 1-year Manufacturer's Warranty, you can find a service center near you by visiting:
https://www.samsung.com/us/support/service/locations/
If you have any questions during the process, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money.
on January 4, 2025
Posted by: KCJR
from Colorado
Not impressed. Needs to be much brighter for the money. Samsungs operating system is okay but slow and cumbersome. Much better options. I like the look and size shame they missed the mark.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, January 6, 2025
KCJR,
We appreciate your feedback on the brightness level. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Standard: Is the default mode suitable for general viewing environments
Movie: Is suitable for watching Projector or movies in a dark room.
You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
I hope this tip helps. Should you have questions, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
We appreciate your feedback on the brightness level. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Standard: Is the default mode suitable for general viewing environments
Movie: Is suitable for watching Projector or movies in a dark room.
You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
I hope this tip helps. Should you have questions, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and game hub
on January 7, 2025
Posted by: Lrjr
Really good projector and features are good the only thing is missing a wall base
Written by a customer while visiting Samsung US
Customer Rating
3
ALmost Perfect
on January 26, 2025
Posted by: Will
In almost every what it is perfect. My only issue that kept me from 5 starts OS. it is very slow and laggy. i have to disconnect and reconnect a lot of times when it's lagging to fininish an operation.
Response from Samsung USBy Samsung Specialist, January 27, 2025
Will,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Freestyle 2nd Gen. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Freestyle 2nd Gen. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
A cinema without darkness will never be one.
on February 21, 2025
Posted by: Learsi
from USA
I've been using it for 3 months, I didn't think it would look so good and HUGE. It has 2 disadvantages: when you turn it on, it's slow to display the menu and it needs darkness to enjoy it. It works great and the best of all is the size, super portable. I never thought I'd watch movies in more than 100" and much less on the ceiling. The sound is quite good, the definition and auto-adjustment to find the best way to project. The Bluetooth community, works with all my audio devices: headphones, speakers, home theater. I'm amazed by its solar remote control, simple and very easy to use.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on March 10, 2025
Posted by: Anonymous
from Lincoln, Nebraska
I bought this about a year it's good but the battery doesn't hold charge.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US