Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,670 Reviews)
Rating breakdown 4,670 reviews
5 Stars
3,334
4 Stars
792
3 Stars
271
2 Stars
130
1 Star
143
81%of customers recommend this product.
(
1,060 out of
1,303)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
1
This product was a sad and expensive mistake
on March 10, 2025
Posted by: Clint100
[This review was collected as part of a promotion.] Battery life is pretty much my only complaint well battery life and not being able to wirelessly charge.
Battery only last maybe 10 hrs then it's dead 1 star so sad I spent my hard earned money on this
Battery only last maybe 10 hrs then it's dead 1 star so sad I spent my hard earned money on this
Value
1
Response from Samsung USBy R&R Team, March 10, 2025
Aloha Clint100,
Thank you for sharing your experience with using the Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 battery is able to last for several days before needing to be recharged. This depends on your settings and how you use your device. If you're experiencing less than optimal battery life on your device, please feel free to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. The Watch7 can be wirelessly charged by using a compatible wireless charging pad or dock, however, the Wireless PowerShare feature is unavailable. If you would like to provide any other feedback with us or if you would like any further assistance after reviewing the resources that have been shared, let us know by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for sharing your experience with using the Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 battery is able to last for several days before needing to be recharged. This depends on your settings and how you use your device. If you're experiencing less than optimal battery life on your device, please feel free to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. The Watch7 can be wirelessly charged by using a compatible wireless charging pad or dock, however, the Wireless PowerShare feature is unavailable. If you would like to provide any other feedback with us or if you would like any further assistance after reviewing the resources that have been shared, let us know by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
4
All but the disconnects
on March 13, 2025
Posted by: TXBear
[This review was collected as part of a promotion.] I really like the watch. The Health app and functions are wonderful. My primary reason for purchasing the watch was for notifications, but it has surpassed my needs. However, the watch disconnects from my Samsung S24 Ultra around once about every 2 weeks. I must completely reset the watch, reconnect with difficulty, and then restore the latest backup. However, then it reinstalls default apps I don't use not want , such as Global Goals. So, it's a waste of 30 to 45 minutes of my life every couple weeks. Other than that, the watch is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best!!!
on March 14, 2025
Posted by: ThePhotograher
[This review was collected as part of a promotion.] Samsung really thought of everything. There is nothing more I could've added.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
If only the battery last longer
on March 26, 2025
Posted by: TXRuddss
[This review was collected as part of a promotion.] I honestly cannot use my watch to its full potential, I would literally have to charge it every 8 hours. Not economical or functional.
Value
3
Response from Samsung USBy R&R Team, March 27, 2025
Salutations TXRuddss,
Thank you for sharing your experience with using the Samsung Galaxy Watch7. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7's battery can last for several days, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please take a moment to review the resources that I've shared below. Let us know if you have any questions or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for sharing your experience with using the Samsung Galaxy Watch7. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7's battery can last for several days, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life on your device, please take a moment to review the resources that I've shared below. Let us know if you have any questions or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch hands down seamlessly switches tasks
on April 6, 2025
Posted by: Gardengnome
[This review was collected as part of a promotion.] This watch is killer. It's fast, responsive, and the new interface lets you stay in the know without having to waste time going through a ton of steps to find the same information it provides. Awesome; I would buy it again.
Value
5
Response from Samsung USBy R&R Team, April 8, 2025
Hello Gardengnome,
Thanks for sharing your experience with using the Samsung Galaxy Watch7. We appreciate your feedback. It's so awesome to hear that your Galaxy Watch7 has been a great purchase for your lifestyle. Feel free to contact Samsung Support if you would like any further assistance. We're here to assist you in any way that we can plus we enjoy hearing from our customers! Enjoy your new Galaxy Watch7 as much as we have been designing it for you. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for sharing your experience with using the Samsung Galaxy Watch7. We appreciate your feedback. It's so awesome to hear that your Galaxy Watch7 has been a great purchase for your lifestyle. Feel free to contact Samsung Support if you would like any further assistance. We're here to assist you in any way that we can plus we enjoy hearing from our customers! Enjoy your new Galaxy Watch7 as much as we have been designing it for you. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Dave P
from Peachtree City, GA
Verified Purchase:Yes
The watch is great and the process was seamless. Samsung always outdoors itself. Surprisingly delighted.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's ok but...
on April 24, 2025
Posted by: stormyg
from illinois
Expertise:Intermediate
I bought this watch about 3 months ago, as I have had many Samsung Phones and Tablets and have always liked them. I'm still on the fence with this watch. I find the battery life is terrible. I have to charge it almost every day if I want it to be useful to track my sleep.I have found it confusing to figure out the workout features and the sleep feature and many others necessitate using another app to download on my phone which I find intrusive.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: DeAna
from Texas
Expertise:Intermediate
Verified Purchase:Yes
No longer receiving vibration alerts for Messenger or texts. Must tap watch to get real-time workout data even tho "always on". Can't figure out how to fix via all online data.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, April 28, 2025
Howdy DeAna,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch 7 is no longer vibrating with your notifications, please ensure "Vibrate with sound" is enabled in your Watch 7's Sound and Vibration settings. Verify that "Sound mode" is set to "Sound" and not "Silent". Also, confirm that "Do Not Disturb" mode is off on both your phone and the watch. Your Galaxy Watch7 can display real-time workout data, including heart rate and average heart rate, on your phone screen during workouts. For your convenience, I have included a few resources below for your review. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Control notifications on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002524/
Use automatic workout detection on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003306/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch 7 is no longer vibrating with your notifications, please ensure "Vibrate with sound" is enabled in your Watch 7's Sound and Vibration settings. Verify that "Sound mode" is set to "Sound" and not "Silent". Also, confirm that "Do Not Disturb" mode is off on both your phone and the watch. Your Galaxy Watch7 can display real-time workout data, including heart rate and average heart rate, on your phone screen during workouts. For your convenience, I have included a few resources below for your review. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Control notifications on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002524/
Use automatic workout detection on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003306/
Written by a customer while visiting Samsung US