Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,704 Reviews)
Rating breakdown 4,704 reviews
5 Stars
3,357
4 Stars
799
3 Stars
272
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
3
Always an annoying bug to deal with every update
on January 26, 2026
Posted by: djmute
Expertise:Expert
Raise wrist to wake keeps getting turned off. I have to re enable it every time I recharge my watch...so daily. Please fix it tell me how to keep it enabled.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, January 27, 2026
Aloha Djmute,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your constructive feedback allows us to make improvements on our devices. It sounds like you may be experiencing some conflicts with the automatic Sleep Mode or Battery Saver routines on your device. To resolve this, please check your Modes and Routines in the Galaxy Wearable app and turn off "Sync modes" with your phone, ensuring Sleep Mode/Bedtime Mode is not forcing the setting off. The Battery saver mode will also disable this feature. Be sure to restart your device after ensuring that your settings have been changed. Feel free to check out the resources shared below. If you have any questions or if you would like any further assistance afterward, let us know by reaching out to Samsung Support. We're always happy to help! Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your constructive feedback allows us to make improvements on our devices. It sounds like you may be experiencing some conflicts with the automatic Sleep Mode or Battery Saver routines on your device. To resolve this, please check your Modes and Routines in the Galaxy Wearable app and turn off "Sync modes" with your phone, ensuring Sleep Mode/Bedtime Mode is not forcing the setting off. The Battery saver mode will also disable this feature. Be sure to restart your device after ensuring that your settings have been changed. Feel free to check out the resources shared below. If you have any questions or if you would like any further assistance afterward, let us know by reaching out to Samsung Support. We're always happy to help! Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: FRAN
Expertise:Intermediate
Verified Purchase:Yes
I love this watch. I'm still finding new things to do with it. My older s3 watch still works but it was time for an upgrade. The Galaxy 7 was a good choice for me.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Customer Rating
4
wacth battery dies after a day of wearing it
on January 26, 2026
Posted by: ruthy
from CT
Verified Purchase:Yes
well the battery does die within a day. I have not found out why and i notice my phone battery dies sooner too now. I have not learned the watch totally yet- still trying!
I would recommend this to a friend!
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: S Harris
from Jackson, MS
Verified Purchase:Yes
It is awesome. Great price. I love all the benefits of the watch!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Watch but calls 911 without my knowledge.
on January 22, 2026
Posted by: ADB53
from Western NC
Verified Purchase:Yes
I am getting familiar with the watch and generally enjoy it and it has been motivational toward exercising and even my sleep. One issue I have is that the watch as call 911 twice without my knowledge. Very annoying.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Claudia
from Mississippi
Expertise:Beginner
Verified Purchase:Yes
I absolutely love my Galaxy Watch. It looks amazing and has more features than I imagined. It has now become an essential tool for my daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Update in august not good
on January 15, 2026
Posted by: Tjmom
from Refugio, Texas
Expertise:Beginner
I got the Galaxy 7 watch it was great until I did the update after the update the watch wouldn't let me touch the screen. Just stop working.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
1
Response from Samsung USBy R&R Team, January 16, 2026
Aloha Tjmom,
Thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your touchscreen display. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your touchscreen display. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from California
Verified Purchase:Yes
Notification not pop up and the battery low fast stil no working good
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, January 15, 2026
Aloha Keila,
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Also check out, "Manage notifications on your Samsung smart watch" to help resolve what you've described. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Also check out, "Manage notifications on your Samsung smart watch" to help resolve what you've described. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Written by a customer while visiting Samsung US