Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,650 Reviews)
Rating breakdown 4,650 reviews
5 Stars
3,323
4 Stars
790
3 Stars
266
2 Stars
130
1 Star
141
81%of customers recommend this product.
(
1,050 out of
1,291)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Posted by: APlested
from Florida
Verified Purchase:Yes
So far its great and nice watch. Battery last a lot and just waht i needed.
I would recommend this to a friend!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely inaccurate gps!
on October 10, 2025
Posted by: Steeveno
I've had a years-long relationship with Samsung, but now it's likely over. My Watch 5's gps was accurate without fault. This Watch 7 is off by as much as 20% on any given walk which I do every day. I expected it was a glitch that would get fixed with updates. I even expressed my dismay to support to which their "fix" was to buy the next model. I asked, "Why would I be so stupid as to buy another one with no guarantee that it would be better, or that I would get the expected support. Samsung never failed me before, but It looks like the end of the road for our relationship. I have owned previously: 4 Tvs, one laptop, 4 tablets, 4 sets of headphones, and 3 watches--all Samsung. I would assume that would make me a good customer, but I'm evidently wrong about that. I expect my next phone (sooner than later) will be and Experia, and my next watch will likely be a Pixel. I'm so disappointed every time I go for a walk.
Response from Samsung USBy R&R Team, October 13, 2025
Hi there Steeveno, thanks for sharing your experience using the Samsung Galaxy Watch7 with us. We value your feedback as we improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Galaxy Watch7 is a superb smartwatch as it offers a powerful and smooth user experience with its new 3nm processor, comprehensive health and fitness tracking including AI-powered insights like an Energy Score, and a seamless connection with other Samsung devices. Its intuitive interface, dual-frequency GPS, automatic workout detection, and useful features like notifications without a phone can help beginners easily integrate it into their daily routine, reducing phone usage and increasing overall convenience. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Please feel free to review the resources provided below to help resolve what you may be experiencing with your GPS. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thanks for being a staunch Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Written by a customer while visiting Samsung US
Customer Rating
1
Do not swim with the watch
on September 27, 2025
Posted by: Joey
Expertise:Expert
They are not going to cover water damage even under warranty. Swam with it maybe 20 times in a 4 ft private pool and they say it's not covered. Do not get any watch from them if you plan on swimming
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hey there Joey, Thanks for sharing your feedback with us about your experience using the Samsung Galaxy Watch7. We value your candor as we improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Feel free to check out, "Use Water lock mode to swim with your Samsung smart watch" to help resolve what you may be experiencing with your device. Let us know if you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Use Water lock mode to swim with your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002907/
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Use Water lock mode to swim with your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002907/
Written by a customer while visiting Samsung US
Customer Rating
4
Room for improvements
on September 5, 2024
Posted by: Sunshine
[This review was collected as part of a promotion.] The watch looks nice but not as much as having that impressive physical rotating bezel. Battery life for some reason is not good which needs to be improved.
Value
4
Written by a customer while visiting Samsung US
Posted by: Rico
from Uvalde, Tx
Verified Purchase:Yes
Exceeded Expectations and battery lasts over 2 days close to 3 days. I have LTE version so im able to leave my phone at home and make calls or pay for items which is convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: KeniA
Expertise:Intermediate
Verified Purchase:Yes
Extraordinary Watch, beautiful look, I really enjoyed it, in fact I returned it to order a Whatch 8 but I honestly like it better on the 7th... the only detail is the load of its stack, but I really like it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chuck
from Ny
Expertise:Intermediate
Verified Purchase:Yes
I like having a smart watch. Looks and feels nice. Like to answer on the watch instead of looking for a phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Audra
from Charlotte, NC
Expertise:Beginner
Verified Purchase:Yes
While I like many of the new features, I find that the battery life sucks a bit. Also, not many options for other watch bands either.
Performance
4
Written by a customer while visiting Samsung US