Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,654 Reviews)
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,052 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
1
Watch is nice looking, but battery doesn't last
on July 27, 2024
Posted by: DenverJack
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
Battery does not last more than 12 hours. I have turned all of the apps and app notification off and the battery does not make more than 1/2 a day
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
4
Response from Samsung USBy R&R Team, July 28, 2024
Thank you for providing your valuable feedback. We appreciate all feedback as we strive to provide our customers with the best service and products possible. We've noticed that you are contacting us regarding the battery life of your Watch7. We are glad to hear that you are pleased with the appearance of your watch. Below is a link that should assist you in prolonging your battery life. If you require further assistance, do not hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Craig
from Wyoming
Expertise:Intermediate
Verified Purchase:Yes
Watch battery keeps dying. I have it on power save mode and still dies.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R Team, September 17, 2024
It's great to hear from you, Craig. Your feedback is invaluable to us. It looks like you reached out to share your thoughts about the new Galaxy Watch7. The Galaxy Watch7 is designed to elevate your daily fitness and wellness routines. Whether you're running, cycling, or engaging in any other physical activity, the Galaxy AI tracking feature is there to support you. By comparing your current performance to your previous achievements, the Watch7 helps you identify areas for improvement and progress, enabling you to perform at your best every day. With its sleek design and advanced features, the Galaxy Watch7 is more than just a timepiece – it's a personal fitness companion that empowers you to push past your limits and achieve your wellness goals. We want to help make sure you enjoy all the features this watch has to offer. The first thing we recommend is making sure that your watch is up to date with the latest software version available. Check out the link for additional options to help enhance your battery performance. If this continues to be your experience, please reach out to us at Samsung Support so that we can look further into this. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Leo Rometo
from Dalas Texas
Expertise:Intermediate
Verified Purchase:Yes
has a great presentation. all its features are very useful. thanks Samsung for this great product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Glassman
Verified Purchase:Yes
Excellent upgrade from previous watches. Very smooth and responsive
Written by a customer while visiting Samsung US
Customer Rating
1
The short battery life nullifies any improvements
on July 27, 2024
Posted by: RobT
Expertise:Expert
I decided to finally upgrade from my original Galaxy Watch and wanted to take advantage of the trade in offer. The features seem pretty nice but I can't even get a full day on a charge. That is with MINIMAL use (no texting, workout tracking, gps/apps, heart rate monitoring, etc), literally just having it on and checking the time occasionally. My current watch still gets at least a few days (which i wasnt expecting in this one, all i wanted was a reliable 24 hours). I've done all the diagnostics commented from other reviews and everything is fine. Compared to my 4+ year old galaxy watch it seems faster but with the battery being that bad, it isnt enough of an improvement to keep. I'll be returning this and keeping my old one (which blows my mind). I thought I gave samsung enough time to make a better watch, but i guess they need at least one more year. It also said it came with a free additional band when pre-ordering, which never came.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 18, 2024
Hey Rob! Your outreach is greatly appreciated. We noticed you reached out to let us know how your experience has been with your Galaxy Watch7. The Galaxy Watch7 is designed to help you track your fitness progress and achieve your goals. Whether you're hitting a personal record, trying a new exercise, or simply staying active, the Galaxy Watch7 allows you to earn badges that will motivate you to stay committed and keep moving forward on your fitness journey. These badges serve as a great way to track your achievements and provide you with extra motivation to push yourself further. With the Galaxy Watch7, you have the tools to make your fitness journey more engaging and rewarding. We noted your concerns about encountering shortened battery life on your watch. We recommend that you make sure your watch has the latest software installed. Go to Settings and tap on Software Update to check for available updates. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. If this continues to be your experience, do not hesitate to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (Improve battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (Improve battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: M Burns
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Very disappointed in the battery life. Doesn't even last a day. And it will not charge on the back of my Z fold 6 nor my S24.The newest updates are fine, but my need of a watch that last at least 2 days is not. I will be returning it.
No, I would not recommend this to a friend.
Features
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Hank
from California
Expertise:Expert
Verified Purchase:Yes
Frankly I think it is a better watch than 3 and 5 Pro due to being light in weight, thickness and the sapphire crystal for display. The only challenge is using wireless power share to charge it. Also the battery life is not more than 24 hours. Samsung touts the sleep apnea feature of the watch but that cannot be used due to the battery life if you are fitness and Samsung Health user.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Angela
from Modesto, California
Expertise:Expert
Verified Purchase:Yes
It is more faster than previous one. The wrist band is cute. I am very satisfied with the Galaxy 7 watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US