Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5 out of 5
4.5
(4,653 Reviews)
Open Ratings Snapshot
Rating breakdown 4,653 reviews
5 Stars
3,324
4 Stars
791
3 Stars
266
2 Stars
130
1 Star
142
81%of customers recommend this product. 
(
1,052 out of 1,294
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
5 out of 5
5
Nice watch
on July 26, 2024
Posted by: Clip
Verified Purchase:Yes
Watch 7 is nice watch. Restored my watch 6 backup and everything worked great. Currently waiting for battery to optimize over next week. Seems better than watch 6 speed wise.
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
More time on charger than wrist.
on July 26, 2024
Posted by: brivand
from Springfield, Missouri
Expertise:Expert
Verified Purchase:Yes
Not as advertised. Battery drains quickly, even in battery saving mode. Liked notificatoin sounds from prior versions better. Wish I'd saved my money and kept my Galaxy 6 watch.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 26, 2024
Thank you for sharing your honest feedback. Our aim is to offer our customers the best products and services possible. We understand that you have concerns about your Galaxy Watch 7's battery life. We want to guide you through some troubleshooting steps for your battery. First, we recommend performing a diagnostic on your battery. If your watch is paired with a Samsung phone, you can use Samsung Members to run a diagnostic on your watch battery. If it passes the test, the battery is in good condition. Additionally, ensure that the apps on the watch are updated with the latest software. I will provide a link below to explore more options to help extend your battery life. If this persists, please get in touch with us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Samsung galaxy watch 7
on July 26, 2024
Posted by: Anonymous
from Murfreesboro, tn
Expertise:Intermediate
Verified Purchase:Yes
Good watch but poor battery life.
Need to charge twice a day.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 12, 2024
We appreciate you taking the time to reach out to us, Maulik. Your feedback is greatly invaluable to us. We see that you reached out to share your experience with the Galaxy Watch7. The Galaxy Watch7 is designed to supercharge your daily routine with its new 3nm processor. This advanced technology allows you to seamlessly switch from checking the weather to tracking your workouts with lightning speed and efficiency. The 3nm processor also plays a key role in optimizing the battery life of the Galaxy Watch7, ensuring long-lasting power to keep up with your active lifestyle. Whether you're tracking your fitness goals, managing your schedule, or staying connected on the go, the Galaxy Watch7 is equipped to meet your needs. Its intuitive interface and powerful features make it the perfect companion for your daily activities. If you are experiencing shorter battery life, we suggest making sure that your watch is up to date with the latest software version available. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. You can also check out the link attached for options that should help enhance your battery life. If you need any further assistance, reach out to us at Samsung Support for more assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful Samsung
on July 26, 2024
Posted by: Hatem yassin
from UTAH
Expertise:Intermediate
Verified Purchase:Yes
The watch is very beautiful, especially the green color, and it is also light, and this is what I was suffering from in the past hour. In general, everything is beautiful and wonderful. I just hope that the battery performance will be improved so that it can keep up with the watches on the market, which are lower than them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
bad battery life. worse then watch 4.
on July 26, 2024
Posted by: veroniks
Verified Purchase:Yes
bad battery life. worse then watch 4. otherwise no visible changes at all.
Response from Samsung USBy R&R Team, July 26, 2024
Thank you for providing your honest feedback. We always aim to offer the best service possible for our valued customers. It appears that you are inquiring about your Watch7. We understand how important it is for your device to long battery life. We recommend performing a diagnostic on your battery. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic on your watch battery. If it passes the test, it means the battery is in good condition. We will also provide a link that offers additional options to help extend your battery life. If this continues, reach out to us at Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
WORST battery life in four generations of watches!
on July 26, 2024
Posted by: TimE
I have owned four generations of this watch, and loved all of them! Today, I truly regret having "upgraded" from my Galaxy Watch 6 to the 7. The six was a much more substantial watch with rotating bezel. The 7 feels flimsy and cheap and the rotating bezel is gone. Worst of all. I can't make it through a work day on the battery. AWFUL battery life. I have to charge it mid-day and then again before bed if I want to use it at night as designed.
Response from Samsung USBy R&R Team, September 17, 2024
Hey Tim! Your feedback is greatly appreciated. It looks like you reached out to share your thoughts on the new Galaxy Watch7. We hate to see that you haven't been satisfied with your new watch so far compared to the older versions. The Galaxy Watch7 includes notable improvements like the new 3nm processor, which enhances performance and power efficiency. This should help improve speed and overall functionality, especially for multitasking and fitness tracking. Battery life is indeed important, and the Galaxy Watch7 features a 425mAh battery in the 44mm version, comparable to the Galaxy Watch6 Classic. However, if you're experiencing a faster drain of battery, it's important to ensure that you are running the latest software available on your watch. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. Check out the link attached for additional options to help optimize your battery performance. We also noted your concerns about the lack of a rotating bezel and the feel of your watch. Again, your feedback is greatly appreciated and invaluable to us. If you are still experiencing shortened battery life after troubleshooting, please do not hesitate to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
AWFUL battery life
on July 26, 2024
Posted by: TimE
from Cheyenne, WY
Expertise:Expert
This is the 4th generation of Galaxy watch I have owned. Truly regret upgrading to the 7. AWFUL battery life. Fully charged in the am, need to charge it again mid-day and if I want to use it all night for sleep features I have to charge it again before bed. The watch doesn't seem nearly as substantial as the 6 and I have lost the rotating bezel feature I really liked.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 26, 2024
Hi Tim! Thanks for taking the time to leave us your feedback, Tim. We see that you were reaching out to us regarding your Watch7. We recommend checking out the link attached to provide you with options that should help you optimize your battery life. If this continues, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Watch 7 40mm Wife's watch
on July 26, 2024
Posted by: Tom I
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Really like it, battery lasts almost 2 days, enjoy new features
I would recommend this to a friend!
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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