Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,670 Reviews)
Rating breakdown 4,670 reviews
5 Stars
3,334
4 Stars
792
3 Stars
271
2 Stars
130
1 Star
143
81%of customers recommend this product.
(
1,060 out of
1,303)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Posted by: Samsung user
from MD
Expertise:Expert
Verified Purchase:Yes
The battery doesn't last long unlike my watch 4 which i could use for 2 days with no recharging
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy R&R Team, April 14, 2025
Good day Samsung user,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
1
Awful battery
on July 14, 2025
Posted by: Aswensen
Battery doesn't even last 8 hours. Everything turned off in the background so I think I got a lemon or something.
Response from Samsung USBy R&R Team, July 14, 2025
Aloha Aswensen,
Thank you for taking the opportunity to share your sentiments with us about your experience with using the Samsung Galaxy Watch7. We appreciate your critiques and thoughts as we improve the design and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 is able last for several days before needing to be recharged, depending on your settings and how you use your device. Different factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. If you're experiencing less than anticipated battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Feel free to reach out to Samsung Support afterward if you would like any further assistance or if you have any questions for us. Thanks for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your sentiments with us about your experience with using the Samsung Galaxy Watch7. We appreciate your critiques and thoughts as we improve the design and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 is able last for several days before needing to be recharged, depending on your settings and how you use your device. Different factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. If you're experiencing less than anticipated battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Feel free to reach out to Samsung Support afterward if you would like any further assistance or if you have any questions for us. Thanks for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product
on July 18, 2025
Posted by: Jeff
Probably the worst purchase I have ever made from samsung. Battery doesn't even last a day. That is with all non-essentials shut off. Waste of money.
Response from Samsung USBy R&R Team, July 21, 2025
Howdy Jeff,
Thankyou for sharing your experience with using the Samsung Galaxy Watch7. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 battery is capable of lasting for several days before needing to be recharged, depending on your settings and how you use your device. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Let us know if you have any questions afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thanks for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thankyou for sharing your experience with using the Samsung Galaxy Watch7. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 battery is capable of lasting for several days before needing to be recharged, depending on your settings and how you use your device. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Let us know if you have any questions afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thanks for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Firebush
Verified Purchase:Yes
Works just as intended. Very durable, with absolutely no scratches or damage after like a month. I'm unitonically getting one for my mom. 10/10
Written by a customer while visiting Samsung US
Customer Rating
1
Burned my wrist
on February 3, 2026
Posted by: SamsungObi
from Memphis TN
Expertise:Intermediate
I am a loyal Samsung user and have owned Samsung products from my phone, fridge, tablet, laptop, washer and dryer and watch. I have had each generation of the watch since the first one launched and was looking to get the latest one but the last one has had so many issues with inaccurate readings like step, heart rate and poor battery performance. Of course I am out of warranty but my watch overheated while I was wearing it to sleep and literally burned an imprint into my wrist. NEVER have I ever had this issue with these watches but after that I am scared to put this thing back on and definitely not sleeping with it on.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 4, 2026
Good day SamsungObi,
Thanks for providing us with your detailed feedback regarding your experience using your Samsung Galaxy Watch7. Your satisfaction is what motivates us to deliver quality products with superior functionality. As you are aware, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Also check out, "Inaccurate steps on your Samsung smart watch," "Monitor your heart rate on your Samsung smart watch," and "Properly wear and clean your Samsung smart watch" to help resolve what you've described. If you would like further assistance afterward, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Monitor your heart rate on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003311/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Thanks for providing us with your detailed feedback regarding your experience using your Samsung Galaxy Watch7. Your satisfaction is what motivates us to deliver quality products with superior functionality. As you are aware, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Also check out, "Inaccurate steps on your Samsung smart watch," "Monitor your heart rate on your Samsung smart watch," and "Properly wear and clean your Samsung smart watch" to help resolve what you've described. If you would like further assistance afterward, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Monitor your heart rate on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003311/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Written by a customer while visiting Samsung US
Customer Rating
5
One tough watch!
on March 1, 2026
Posted by: Crusher
from Finger Lakes, NY
I've had my watch for a bit. Love it as much as I can love a watch. But, I have to leave a review of the durability of this product. I lost mine around January 25th, searched high and low with no luck. Finally, on February 28th, as snow was melting, I found the watch buried in the mud in my driveway. It has been under snow for over a month and had obviously been driven over. No physical marks on it, I put it on the charger and it automatically lit up. The thing is working just as well as the day I got it! Great job to those who designed and manufactured it. I am impressed!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rick
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Great display, much faster than my Galaxy 5. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best thing out right now its so modern and light
on October 28, 2025
Posted by: Danny boy
from Fort lauderdal
Expertise:Expert
Verified Purchase:Yes
Love it so much i would buy anotherone and give it to my brother
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US