Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5 out of 5
4.5
(4,704 Reviews)
Open Ratings Snapshot
Rating breakdown 4,704 reviews
5 Stars
3,357
4 Stars
799
3 Stars
272
2 Stars
131
1 Star
145
82%of customers recommend this product. 
(
1,082 out of 1,327
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
3 out of 5
3
Great build quality, abysmal battery life so far.
on July 27, 2024
Posted by: David O
from New York City
Expertise:Expert
Verified Purchase:Yes
This is going to be a mixed bag. Coming from a Watch 5 40MM, the 44MM is bigger and nicer to look at, great build quality and bright display. All the features are iterative, and mostly the same, just updated. The battery life so far is abysmal and disappointing. This is with the Watch 7 44MM having a larger battery than the Watch 5 40MM, and with the exact same settings, the battery is excessively draing on my Watch 7. I can go a day and a half on my Watch 5, but barely making it through 12 daylight hours. Took it off the charger at 6am and it's 12 noon and already at 63%, an almost 40 percent drain in 6 hours. Something is excessively draining the battery. The exact same settings as the Watch 5, and yet barely lasting 12 hours. I wouldn't even hazard turning on always-on-display at this stage. If I didn't already send in my Watch 5 as a trade-in, I would ask for it back. This Watch 7 needs a major performance update.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 18, 2024
It's great to hear from you, David. We really appreciate you sharing your feedback on the new Galaxy Watch7. The Galaxy Watch7 is designed to enhance your fitness experience in a multitude of ways. Whether you're going for a run or a bike ride, the Watch7 utilizes advanced tracking technology powered by Galaxy AI to provide real-time performance comparisons. This feature allows you to challenge yourself and set new personal bests by analyzing your current performance against your previous workouts. If you're into swimming, the Galaxy Watch7 offers an invaluable tool for improving your technique. With stroke analysis and SWOLF score, you can receive detailed insights into your swimming performance, enabling you to identify areas for improvement and track your progress over time. We want to make sure your watch is functioning it's best so that you can enjoy all the great features it has to offer. If you are still performing like this, it's important to make sure to check and update your watch to the latest version available. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. Check out the link attached for additional options that should help optimize your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (reduced battery life)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Get this watch!
on July 27, 2024
Posted by: crazy_cat_lady
from Upstate, SC
Verified Purchase:Yes
I have always liked Galaxy watches, and this one is no exception. I love the sleek look of it. It has all of the features I wanted and them some!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very well made smart watch
on July 27, 2024
Posted by: ZiadR
Expertise:Intermediate
Verified Purchase:Yes
My first entry into the smart watch space was with the original Google Pixel Watch. It was slow and battery life was bad, so I hesitated to get another smart watch. I'm glad that I gave the Galaxy Watch 7 a chance. It's fast, very responsive, customizable, and overall a quality product. Highly recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Faster
on July 27, 2024
Posted by: TayL
from Orlando FL
Expertise:Intermediate
Verified Purchase:Yes
It is a lot faster than the previous version. It has more features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible battery durability
on July 27, 2024
Posted by: zzzhe1990
from San Jose, CA
Expertise:Intermediate
Verified Purchase:Yes
The batter life is horrible. Even if I turn off all the features, signals and put the watch in sleep mode. The battery drops from 100% to 40% after a 7 hours sleep
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 17, 2024
Thanks for reaching out to us. We love to get feedback from our customers! We noticed your outreach was about the Galaxy Watch7. The Galaxy Watch7's 3nm processor is designed to optimize battery life, delivering long-lasting power to keep up with your active lifestyle. Whether you're engaging in intense workouts or simply navigating through your daily tasks, you can rely on the Galaxy Watch7 to provide the endurance you need. In addition to its powerful processor, the Galaxy Watch7 boasts a range of innovative features designed to enhance your overall experience. From advanced health and fitness tracking to seamless connectivity with your other devices, the Galaxy Watch7 is designed to seamlessly integrate into your daily life, providing you with the convenience and functionality you need. If you are still experiencing shorter battery life on your watch, we recommend making sure to check and update your watch software to the latest version available. Also, make sure to update the apps that are functioning with the watch. Check out the link attached for additional options that should help boost your watch's battery performance. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Dead
on July 27, 2024
Posted by: Anthony
from Sanford
Expertise:Expert
Verified Purchase:Yes
Battery will not stay charge long, even in power saving mode
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 28, 2024
We appreciate your candid review, Anthony. We see that you're reaching out to us about the battery on your Watch7. We understand the importance of having your battery last for your devices. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. I will be attaching a link below that will provide you with options to help optimize your battery life. If this persists, reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Seems good so far, with some drawbacks.
on July 27, 2024
Posted by: Samsung Nerd
from St. Louis, MO
Expertise:Intermediate
Verified Purchase:Yes
These watches should really come with a screen protector at least.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor battery less than 24hrs
on July 27, 2024
Posted by: Suresh
from Austin
Expertise:Expert
Verified Purchase:Yes
Poor battery backup and look and size is good fit.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 28, 2024
Hi Suresh. We appreciate you reaching out to us to provide your honest feedback on your Watch7. We see that you are reaching out regarding your battery. There are various reasons why your Galaxy Watch might be experiencing battery drain or have decreased battery life. For instance, certain apps can lead to increased battery consumption. We will be attaching a link below to help you optimize your battery life on your watch. If this persists, contact us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
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