Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,704 Reviews)
Rating breakdown 4,704 reviews
5 Stars
3,357
4 Stars
799
3 Stars
272
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
2
Good design and features, TERRIBLE BATTERY.
on July 28, 2024
Posted by: Abby
from Mukwonago, Wisconsin
Expertise:Intermediate
I've had this watch for a week and now and the battery is terrible. I like the look of it, I love the display, and I love the features, but the fact that I have to charge the watch two to three times a day is ridiculous. I have the always on display turned off too so I'm not even using all the features. They're having me send my watching to get "repaired* but I'm not optimistic about this considering other people are having the same issue.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, September 8, 2024
Thank you for taking the time to provide us with your honest feedback, Abby. Your input is valuable as we strive to make enhancements. We see that you contacted us regarding your Galaxy Watch7. The new 3nm processor significantly improves your daily tasks. You can swiftly transition from checking the weather to monitoring your workouts.
Additionally, it enhances battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. Gain unprecedented insights into your body. Our most advanced health sensor accurately tracks your heart rate, sleep patterns, and more. We see that you reached out regarding your experience with shorter battery life on your device. It looks like you are in the process of getting your device serviced. If you require any further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Additionally, it enhances battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. Gain unprecedented insights into your body. Our most advanced health sensor accurately tracks your heart rate, sleep patterns, and more. We see that you reached out regarding your experience with shorter battery life on your device. It looks like you are in the process of getting your device serviced. If you require any further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Works as promised
on July 28, 2024
Posted by: 729LRYar
[This review was collected as part of a promotion.] I brought this tablet for my grandma and is easy for her to used. Reasonable product to a Reasonable price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy life
on July 28, 2024
Posted by: ROVEDO19
[This review was collected as part of a promotion.] I use my watch all the time, it's just perfect for training and fitness.
The side it's great and it's basically all you need, you can do anything with it.
The side it's great and it's basically all you need, you can do anything with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted
on July 27, 2024
Posted by: Badhand386
[This review was collected as part of a promotion.] First things first, the battery life is greatly improved! If battery life was the biggest holdout for you, you’re in luck, as they’ve definitely enhanced that.
The biosensor suite is incredible; it’s super accurate and provides a plethora of useful information for you.
I’ve tried multiple workout modes and have found them all to be very accurate with their calorie and exertion estimations.
Great product, and I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life is absolutely terrible
on July 27, 2024
Posted by: Raymond
from New York
Expertise:Intermediate
The watch seems fine. Faster than my previous Watch 4 and much more comfortable to wear, but the battery life is abysmal. It's very inconsistent with the longest its lasted being about a day and a half and the shortest being a half a day. Not even sure what's going on as I mainly wear it to notify me of work emails/calls and to track my steps, nothing more. Very disappointing. I cannot recommend this product until the battery life problem is figured out.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, July 28, 2024
Thank you for leaving us your feedback, Raymond. We understand that you are reaching out regarding your Watch7 battery life. Samsung devices come with a 12-month limited warranty that covers manufacturer defects. We recommend performing a diagnostic on your watch to ensure your battery is in good condition. I will be attaching a link below to help you do so, as well as other troubleshooting options. If this continues, reach out to us at Samsung Support for additional assistance.
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Chris
Expertise:Intermediate
Verified Purchase:Yes
The battery life is horrible. 8 hours on a good day. Unacceptable.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, July 28, 2024
We appreciate your candid feedback, Chris. Your feedback is essential to our continued improvement. We see that you are reaching out to us about your Watch7 battery life. We recommend using the link attached to help you troubleshoot your battery. If this persists, please reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Walt
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
A very light watch with a lovely screen and so many features
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Battery and Feature Drain
on July 27, 2024
Posted by: Lauren
from Inver Grove Heights MN
Expertise:Intermediate
Very disappointed. The battery is still bad. I have to charge twice a day even though I have power saving turned on and all the perks turned off. Also, it won't turn on sleep score or any of the sleep tracking factors. Rebooted, reset, deleted data, tried it all and still does not work. Really regretting this purchase.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 27, 2024
Thanks for reaching out to us, Lauren. Your feedback is greatly appreciated! We see you reached out to share your experience with the Watch7. The Watch7's new 3nm processor supercharges your daily routine, allowing you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If you are still experiencing shortened battery life, we recommend making sure to check and update your watch's software. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. As far as the sleep tracking feature goes, we would like to gather more information on this so that we can further assist you. Please reach out to us at Samsung Support so that we can get started. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US