Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,704 Reviews)
Rating breakdown 4,704 reviews
5 Stars
3,357
4 Stars
799
3 Stars
272
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Posted by: JSumm
from Virginoa
Expertise:Expert
Verified Purchase:Yes
The watch and software experience seem really solid. However, it's unusable for what it's advertised to do. The battery barely makes it through half of the day. With pretty much everything turned off. No sleep tracking is possible it would die need to charge before bed and probably be dead before I woke up. I've had better battery life from every other smart watch I've ever owned.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, July 29, 2024
We appreciate you reaching out to provide your honest feedback. We see that you are reaching out concerning your Watch7 and its battery. Samsung offers a 12-month limited warranty for manufacturer defects and covers the cost of parts and labor. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. We have attached a link below that should help give you options to optimize your Watch7 battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Colette
from St Augustine, Florida
Expertise:Intermediate
Verified Purchase:Yes
This watch is great! I had the galaxy watch 4 for years. The 7 is better, faster, and the battery lasts much longer. The design is the same and all of my old bands fit the new watch. I'm very happy with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Ohio
Expertise:Expert
Verified Purchase:Yes
I had a galaxy watch 4 and loved it. So i upgraded to the galaxy watch 7. I thought it would be a mich better experience but I was wrong. The first night I wore it to bed for the sleep apnea feature and it did not work. Then I wanted to have the same option for watch faces by using facer and was unsuccessful, and then the biggest problem I have is with the battery. I charge to 100% everyday, and by 5 or 6 p.m. it needs charged again. With my galaxy watch 4 I could wear it all day up to the time i went to bed and then charge it. In my opinion, when you pay for something this expensive it should work without the problem of battery life. Don't waste yiur money.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, July 29, 2024
Thank you for leaving your honest review, Randall. Your feedback is extremely valuable to us as we are constantly striving to improve our products. We have noted your concerns regarding your Galaxy Watch7 and are fully committed to addressing them. To help you optimize the battery life of your Galaxy Watch7, we will provide you with some helpful links. Additionally, we will also share a link to guide you through the features of sleep monitoring. We hope that these resources will help enhance your overall experience with the Galaxy Watch7. It's important to note that Samsung provides a 12-month limited warranty to cover any manufacturer defects. If you have any further questions, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00090402/ (sleep monitoring)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/answer/ANS00090402/ (sleep monitoring)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Jason B
Expertise:Expert
Verified Purchase:Yes
Great watch! Great user interface! PLEASE start putting bigger batteries in your watchs. Garmin amoled watches can easily last 2 weeks on a charge and yours maybe 4 days. Thats my only gripe. Thanks for the trade in program too.
I would recommend this to a friend!
Features
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Jack
from Fletcher, NC
Expertise:Intermediate
Verified Purchase:Yes
This watch is useless. It comes preloaded with many apps but the battery can not support it. The charge lasts less than a day. I had to shut down most apps which makes it just a watch that tells time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, July 29, 2024
Thank you for sharing your honest feedback, Jack. It seems that you have some concerns about your Watch7. We understand how important it is to have a long-lasting battery. There are a few reasons why your Galaxy Watch might be experiencing battery drain or reduced battery life. For instance, certain apps can contribute to higher battery usage. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic test on your watch battery. If the test shows that the battery is fine, then you can be assured of its good condition. You can also refer to the link below for tips on how to optimize the battery life of your Watch7. If you continue to experience this, please don't hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
5
The new Galaxy Watch is awesome!
on July 28, 2024
Posted by: TRIPcy24
[This review was collected as part of a promotion.] I love my new watch and all the features included. It's so cool and makes things a lot easier for me. I use it for when I'm on my treadmill and working out instead of having to take and hold my phone everywhere I go and helps with steps and the reminders to get up for a walk or stretch. Convenient when I leave my phone upstairs too! I love the sleep app with everything it has to offer. I love this watchh its so easy and convenient. And I keep learning more from what it can do and offer and apps I can use on it. It's a must have.. Thank you Galaxy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Watch
on July 28, 2024
Posted by: JGamingT1
[This review was collected as part of a promotion.] I really enjoy using this watch, the features it has is nice. I wish this watch has a bezel that doesn't cost a lot more, this watch is really fun to use for music and workout. I plan to work out a lot ever since I got the watch. Overall amazing 👏 Battery could be more longer as it doesn't last long..
Value
4
Written by a customer while visiting Samsung US
Posted by: Nind
from Utah
Expertise:Expert
Verified Purchase:Yes
I upgraded from a 4, so I had some expectations that there would be some noticeable improvements. I typically use the health features, as well as general notifications and watch features. I don't use the assistant or browser or many 3rd party apps.
So, mostly I don't notice a difference. The battery life is pretty meh, maybe a little improved(still have to disable most everything to get more than a day of life). The apps are all pretty much identical.
On the downside, there's currently some bugs in the new ui that are really very silly, such as being unable to disable notifications for some really obnoxious apps. No real new features that I've noticed.
I got a good deal with trade in, so for the little that cost me I'm happy. I'd never pay retail on it, though.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, July 29, 2024
Your feedback is greatly appreciated! We see that you are reaching out to us about your Watch7 and what you are experiencing regarding your watch battery. The Galaxy Watch7 offers a range of advanced health features, including exercise tracking and blood oxygen level measurements. The enhanced BioActive sensor on the watch provides detailed heart rate monitoring and feedback, allowing you to monitor your daily wellness effectively. Samsung provides a 12-month limited warranty for manufacturer defects, covering the cost of parts and labor. Please refer to the attached link for tips on optimizing your Watch battery. If this persists, we encourage you to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US