Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5 out of 5
4.5
(4,652 Reviews)
Open Ratings Snapshot
Rating breakdown 4,652 reviews
5 Stars
3,324
4 Stars
791
3 Stars
266
2 Stars
130
1 Star
141
81%of customers recommend this product. 
(
1,052 out of 1,293
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
2 out of 5
2
Poor EKG function.
on September 9, 2025
Posted by: Sipde
from Bridgeport NY
Expertise:Intermediate
Very disappointed in the EKG function. More often than not it will say "Inconclusive " or worse tell me I'm in Afib when my Kardia device says normal sinus with pvc's. It could be really frightening for someone with an afib reading and not knowing it's not accurate. For the price I was hoping for better.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 10, 2025
Good day Sipde, Thanks for taking the opportunity to review your Samsung Galaxy Watch7. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Poor fit, movement, and skin contact issues can cause your Galaxy Watch7 to have inconsistent ECG readings. Please wear your Galaxy watch snugly but not too tightly, sit in a comfortable position, and keep your watch and your wrist clean and dry to ensure more accurate ECG readings. The Galaxy Watch7 is intended for general wellness and fitness purposes, not for diagnosing or treating medical conditions. Please feel free to review the resources provided below to help resolve what you may be experiencing with your device. If you have any questions or if you would like any further assistance afterward, do not hesitate to contact Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

Samsung Support
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Warranty Information
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Facebook Messenger
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X Messages
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Samsung Community
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Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Inaccurate or no ECG results in Samsung Health Monitor
https://www.samsung.com/us/support/troubleshooting/TSG01208783/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
The battery cannot hang.
on July 29, 2024
Posted by: JSumm
from Virginoa
Expertise:Expert
Verified Purchase:Yes
The watch and software experience seem really solid. However, it's unusable for what it's advertised to do. The battery barely makes it through half of the day. With pretty much everything turned off. No sleep tracking is possible it would die need to charge before bed and probably be dead before I woke up. I've had better battery life from every other smart watch I've ever owned.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 29, 2024
We appreciate you reaching out to provide your honest feedback. We see that you are reaching out concerning your Watch7 and its battery. Samsung offers a 12-month limited warranty for manufacturer defects and covers the cost of parts and labor. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. We have attached a link below that should help give you options to optimize your Watch7 battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible Battery Life
on July 30, 2024
Posted by: Brian
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
Horrible Battery life. Even with most of the settings off such as "Always on display" "Location" "Vibrate" instead of sound, the battery doesn't even last the whole day from full 10% charge
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 30, 2024
We appreciate you providing us with your honest feedback, Brian. Your insight is key to our continued improvements. We see that you are reaching out to us regarding your Watch 7 and concerns about its battery life. We have noticed that you have already taken steps to troubleshoot your device. If your watch is paired with a Samsung phone, you can use Samsung Members to run a diagnostic on your watch battery. If it passes the test, you will know that the battery is in good condition. Please refer to the attached link for additional options to maximize your watch battery life. If this continues to be your experience, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good watch, but with a problem for diabetics
on July 31, 2024
Posted by: mreilly
from Virginia
I bought new Galaxy Watch 7 44mm from the Samsung Store, but it will not work with the Abbott Freestyle Libre 3 Continuous Glucose Monitor (CGM). This is apparently due to a substantial upgrade to the watch cpu. The Libre 3 worked with the previous Galaxy Watch models, showing the Libre 3 readout on the watch face. This was the reason I bought the Galaxy Watch 7. Now I need to wait in hope that Samsung, Abbott, or a 3rd party will develop a solution. When and if this is fixed by someone, or a work around is provided, then my review rating will be much higher.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 13, 2024
Hey Mreilly. Thanks for sharing your feedback on the Galaxy Watch7. We're glad to see that you are enjoying your watch overall despite the fact that one of your health monitoring apps is compatible at this time. In cases like these, it's best to reach out to the application developer for updates. We hope you've had a chance to check out the body composition measurement feature on your watch. A Bioelectrical Impedance Analysis (BIA) sensor measures your body's composition using just your fingertips. Set your targets for weight, body fat and muscle mass, and personalize programs to reach your health goals with accuracy. If you have any further concerns or questions, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Overall very happy
on August 6, 2024
Posted by: DW03
from Harwinton, CT
Expertise:Intermediate
Verified Purchase:Yes
It has done a great job tracks steps and monitoring my oxygen level and pulse.it is comfortable to wear when active and sleeping. What I am not thrilled with is that it does not necessarily communicate with the app on my phone accurately without opening the app on the watch. Overall I am happy with the upgrade from the Active 2.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible battery life
on August 30, 2024
Posted by: GodsPlan
from Lemoore, California
I bought this about a month ago, and wish I could trade it in. I highly regret trading in my S5 watch. I want to trade in the S7 for cash towards the ultra, but have not found away because I dislike this watch so much.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 30, 2024
Thanks for reaching out! Your feedback is greatly appreciated as we continue to make improvements. We see that you reached out to let us know about the Watch7. It looks like you're reaching out regarding the battery life of your watch. If you are experiencing a shortened battery life, we recommend ensuring your watch is up to date with the latest software version. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists after updating, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Very limited LTE
on September 26, 2024
Posted by: Zach
Verified Purchase:Yes
The watch is great if it's connected to your phone via Bluetooth. Other than texts there's effectively no LTE data capability though. The watch overheated all 3 times I tried streaming a podcast on a walk without my phone. Calls out of phone range kill the battery.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, September 28, 2024
We appreciate you taking the time to share your thoughts on the Galaxy Watch7, Zach. We always love hearing from you! If you have an LTE smartwatch model, there are several reasons why it may not activate or may disconnect from your mobile network after pairing it with a new phone. Check out the link attached for options to help troubleshoot this. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. We've also attached a link to help troubleshoot this as well. If any of what you are experiencing continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003195/ (LTE)
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Watch 6 was much better than watch 7
on November 5, 2024
Posted by: Ankur
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
Not graleat battery life. The watch doesn't have good response to motions and doesn't do the functions intended to perform on those motions. Watch 6 was much better than watch 7
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 6, 2024
Hey Ankur! Thank you for reaching out to share your feedback on the Galaxy Watch 7. Your insights are incredibly valuable as we strive to make improvements. The Galaxy Watch 7 offers a range of impressive features, including Galaxy AI-Powered Health Insights, which allows you to monitor your daily well-being with the Energy Score and discover your body's potential. It also includes Personalized Sleep Coaching for more restful nights, as well as Dual-Frequency GPS for accurate navigation. We understand the importance of having a long-lasting battery to power the great features that this watch offers. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please check out the link attached for options that should help optimize your watch's battery life. As far as what you are experiencing with the motions, we'd like to gather some additional information so that we can further assist you. Please reach out to us at Samsung Support so that we can work together to get this resolved. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
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