Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,704 Reviews)
Rating breakdown 4,704 reviews
5 Stars
3,357
4 Stars
799
3 Stars
272
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Posted by: Samsung
from Wisconsin
Verified Purchase:Yes
Battery doesn't last 2 days. Can't take anywhere near for checking it out. Have to go 2 weeks without a watch if you want it checked out.
Design
5
Value
4
Response from Samsung USBy R&R Team, July 31, 2024
Thank you for contacting us! We appreciate hearing from our loyal customers as we aim to provide continuous improvements. We see that you're reaching out to us concerning your new Watch7. We understand the importance of having a long-lasting battery for all your devices. We would like you to perform a diagnostic on your watch battery to rule out the physical battery. We will be attaching a link to provide instructions on how to do so as well as other options that should help optimize your battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Yannette
Expertise:Expert
Verified Purchase:Yes
The battery life is horrible. It does not make it a whole day. I wear it from 6:30 am to 6 pm then it needs to be charged because the battery is low.
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy R&R Team, July 31, 2024
We appreciate you reaching out to us, Yannette. Your feedback is important as we work to make improvements. It seems like you're having issues with the battery life of your Watch7. We understand how crucial it is to have a fully charged device for features like sleep tracking and heart rate monitoring. We suggest running a diagnostic on your watch battery. If your watch is paired with a Samsung phone, you can use Samsung Members to do this. If the test shows that the battery is in good condition, it will be a positive sign. I will provide a link to guide you through the process and offer additional tips to maximize your battery life. If this persists, reach out to us at Samsung Support for additional support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Not what I expected from Samsung.
on July 31, 2024
Posted by: Cesar73
[This review was collected as part of a promotion.] Well, I don't know where to begin? This watch is really cool and has really cool stuff on it. However the battery life on this is the worst Samsung has ever put together on a wearable watch. For instance, when I sleep with the watch on its at 100%. I make sure that it's fully changed i go to sleep around 11 at night and get up around 4:30 am and the watch is at 55% and I'm not even tracking the way I sleep, I have all apps on the watch off! I try to get as much of a charge before I leave for work around 5:35 am and the watch is around 83% so I leave for work and I get off around 3:30 pm and the watch is dead. This has been going on for the time that I've had the watch. I have to send it back. I've traded my Samsung watch 5 for this crap. Don't do it!!!! The galaxy watch 7 ultra is much better than this. The reason I have 2 watches is because I have 2 phones.
Value
1
Response from Samsung USBy R&R Team, August 1, 2024
We recognize and appreciate your feedback, Cesar. As a valued and loyal customer, your insights are of great importance to us as we strive for continuous improvement. We've taken note of your inquiry about the Watch7's battery life. Samsung provides a 12-month limited manufacturer defect warranty through Samsung Care. Please refer to the attached link for options aimed at optimizing your battery life, allowing you to fully enjoy the watch features, including sleep coaching. Should this persist, please don't hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Sandi G
from Mid Missouri
Expertise:Intermediate
Verified Purchase:Yes
I had the watch 5 previously and I hoped the battery on the watch 7 would last better. I do NOT think the battery life is any better.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung watch7
on July 31, 2024
Posted by: Watchlover
[This review was collected as part of a promotion.] This watch is so helpful, you don't have to worry about where your phone is,or if you forgot the phone you always have theSamsung Watch7 with you. Everything you do on your phone you can do on your watch. I love my watch and would recommend everyone to buy one.
Value
5
Written by a customer while visiting Samsung US
Posted by: JudyJax
Verified Purchase:Yes
Easy to use. Can perform many actions now AI is available. Love the many watch faces.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Akcarden
from Alaska
Expertise:Intermediate
Verified Purchase:Yes
The new watch is great. Love the new features still learning it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The must have watch
on July 31, 2024
Posted by: Strong243
[This review was collected as part of a promotion.] The Galaxy Watch 7 44 mm is an impressive blend of style, functionality, and cutting-edge technology. The sleek, durable design and it's stunning 44 mm display, stands out as a versatile companion for both everyday tasks and high-intensity workouts. Best of all the high-resolution screen ensures that notifications, apps, and fitness metrics are always easy to read.
The health metrics are incredible. Real-time insights into your well-being, including heart rate, ECG, and blood oxygen levels combine with accurate tracking make this the best utility for fitness with a long battery life that you can rely on throughout the day.
The health metrics are incredible. Real-time insights into your well-being, including heart rate, ECG, and blood oxygen levels combine with accurate tracking make this the best utility for fitness with a long battery life that you can rely on throughout the day.
Value
5
Written by a customer while visiting Samsung US