Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,652 Reviews)
Rating breakdown 4,652 reviews
5 Stars
3,324
4 Stars
791
3 Stars
266
2 Stars
130
1 Star
141
81%of customers recommend this product.
(
1,052 out of
1,293)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Posted by: SUPERMANGO
Verified Purchase:Yes
Great watch, but not a 5 star because it is no longer compatible with Samsungs built-in wireless charger. I travel a lot, and hate carrying extra cables.
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible sleep tracker
on July 30, 2024
Posted by: Eddie
Doesn't keep track of my sleep. For the past week it says I have not had more than 3 1\2 hours of sleep a night when I know I'm sleeping more than that.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R Team, July 30, 2024
Hi Eddie! We appreciate you reaching out to us. Your feedback is valuable to us and we appreciate your honesty. We see that you are reaching out about your Watch7 and the sleep tracking feature. The new Exynos processor allows Galaxy AI to fully support your health and wellness journey. With this feature, you can monitor the different stages of your nightly sleep and gain insights into how to improve your overall well-being. Click the link attached to learn how to use the sleep-tracking features. If you are still experiencing difficulties, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00090402/
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Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE BATTERY LIFE
on July 28, 2024
Posted by: Techgal
from Texas
Expertise:Intermediate
This is the worst watch yet. I started with Samsung's watch 3 and upgraded to every one since. This watch 7 is by far the worst watch. The battery is horrible and won't even last a sleep cycling of 8 hours which is kinda laughable since they are supposed to track your sleeping habits through the night. It won't even last through the night. You can try to go through all the settings and make it save power but nothing helps not even power saving mode. I think that drains the battery even more! I wish I would have just stuck with the watch 6.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 18, 2024
Hey Techgal. Your feedback is greatly appreciated as we continue to make constant improvements. It looks like you reached out to share your feedback on the Galaxy Watch7. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Keep reading to learn more about how to increase your watch's battery life. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. It's also important to update the software on your watch. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. From Settings, tap Software Update to check for available software updates. Check out the link we've provided that gives you additional options to help optimize your Watch7's battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Amanda
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
I love this watch. It has more features and the quality of the watch is so much better than the Galaxy watch 4.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is HORRIBLE!!
on July 28, 2024
Posted by: Techgal
This new watch 7 is the worst! I've had all the models from the watch 3 to this one, and I've never had any problems with the battery before. But this watch 7 doesn't even last a full day or even a full 8-hour sleep cycle. It's supposed to help track sleep cycles, but how can it do that when it doesn't last through the night? I traded in my watch 6 for this one, and now all I want is my watch 6 back. They can take the watch 7 back, no thank you to this 7 model.
Response from Samsung USBy R&R Team, September 8, 2024
Hey Techgal. It's great to hear from you! We appreciate you taking the time to reach out to us to share your experience with the Galaxy Watch7. We've implemented an advanced processor significantly contributes to a notable improvement in battery life. With long-lasting power, the Galaxy Watch7 is designed to keep up with your active lifestyle, ensuring that it remains reliable and functional throughout the day. If you are still experiencing a shortened battery life, please check and make sure that your Watch7 is up to date with the latest software version available. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists after updating, please reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Marcus
from Ft. Worth, TX
Expertise:Intermediate
Verified Purchase:Yes
Awful battery life and battery drain. Cool watch but might as well be a paper weight with the poor battery life. I can not make it through an 8 hour work day without it dying and if you leave it off the charger over night it loses 40% battery. I came from a watch 4 where you never had to worry about charging for at least 24 hours so this is ridiculous.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, September 12, 2024
Hey Marcus, we appreciate you reaching out to share your feedback with us. Thank you for sharing your experience with the Galaxy Watch7. It's great that you like the design, but we understand how frustrating battery life challenges can be. The Galaxy Watch7 is designed to provide up to 40 hours of battery life on a single charge, depending on your usage patterns. We recommend checking to make sure your watch is running the current software version available. We've also linked an article to that provides more options to help optimize your watch. If these steps don’t help, reach out to us at Samsung Support for further assistance. Your feedback is important to us, and we hope we're able to help find a solution to make your Galaxy Watch7 experience as seamless as possible! -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery 🔋 life sucks
on August 6, 2024
Posted by: Misfit
from Beckley WV
Expertise:Intermediate
Battery life sucks, I put it on charge at night wake up to 100% and here it is 6pm and it's going dead. I jade the 6 ans loved it. This needs fixed ASAP
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 6, 2024
It's great to hear from you. We appreciate you letting us know about your experience with your device. Your feedback is always needed as we continue to improve. We see that you are reaching out regarding your new Watch7. With the Watch7 you can understand your body like never before. Our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. If you are still experiencing shortened battery life, check out the link attached that gives you options to optimize your watch's battery. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery is the worst
on August 5, 2024
Posted by: Nandha
This watch has the worst battery life ever, not even surviving for a day.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, August 5, 2024
Thanks for the outreach, Nandha. Your feedback is critical to us as we continue to make advancements with our products and services. We noticed that you are reaching out to let us know about your Watch7. The new Watch7 has a new upgraded sensor. Understand your body like never before. Our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. If you're still experiencing shorter battery life on your watch, check out the following link attached which provides options to optimize your battery life. If this persists, please reach out to us at Samsung Support for more assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US