Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5 out of 5
4.5
(4,652 Reviews)
Open Ratings Snapshot
Rating breakdown 4,652 reviews
5 Stars
3,324
4 Stars
791
3 Stars
266
2 Stars
130
1 Star
141
81%of customers recommend this product. 
(
1,052 out of 1,293
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
2 out of 5
2
Battery drains fast
on August 6, 2024
Posted by: John
Verified Purchase:Yes
Battery drains so fast even if we keep brightness low
Response from Samsung USBy R&R Team, August 6, 2024
Thanks for the outreach, John. It's great to hear from you and get your insights. We see that you are reaching out to let us know about your Galaxy Watch7. The Galaxy Watch7 and Galaxy Watch Ultra have advanced Galaxy AI features that are designed to provide more personalized insights into your health and wellness. If you are still experiencing short battery life, check out the following link that should help you optimize your watch battery and go back to enjoying all the great features this watch has to offer. If this continues, please reach out to us at Samsung Support. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
My first ever smart watch
on August 24, 2024
Posted by: Micky
from Maryland
Expertise:Beginner
I was so excited to receive this watch. It is my first ever tracking watch. The battery is horrible. Tried the updates and not running apps. Can't even make it though my work day without it going dead. Total waste of money!! 💰 Whats the sense if I can't even get 8 hours out of receiving emails and texts.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 24, 2024
Thanks for the outreach, Micky. Your feedback is greatly appreciated as we continue to make improvements. We see you reached out to share your experience with the Watch7. The Galaxy Watch7 enhances everyday well-being with personalized workouts and intelligent health monitoring capabilities. If you are experiencing a shortened battery even after updating your watch, we recommend running a diagnostic on your watch's battery. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for other options to help optimize your watch's battery. If this persists, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome watch
on November 9, 2024
Posted by: KussPuss
[This review was collected as part of a promotion.] I traded my Galaxy watch to Galaxy Watch 7 and boy oh boy, i was impressed by over all design, responsiveness and quality of GW7. I'm one happy customer.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Got a lemon
on April 8, 2025
Posted by: Hope
from Colorado
Expertise:Intermediate
Started out loving the watch. I got a lemon and Samsung won't replace. 6 months old, had to reset it completely twice. Now won't hold a charge. They want me to send it in so they can repair it. So I have no watch.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 9, 2025
Hey there Hope,
Thanks for sharing your experience with using your Samsung Galaxy Watch7. We value your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to service your device if you would like to make an appointment for repairs. If your Galaxy Watch7 will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. Please take a moment to review, "Samsung smart watch will not charge or power on" to help resolve what you may be experiencing with your device. Without having more information available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra

Samsung Support
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Warranty Information
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Samsung Care Plus
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UbreakIfix
https://www.ubreakifix.com/
Galaxy Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch will not charge or power on
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointing Color Options
on August 9, 2024
Posted by: MEHDI
from PHOENIX, AZ
Expertise:Expert
Verified Purchase:Yes
I pre-ordered this product with mixed feelings, and unfortunately, my doubts were confirmed when I finally received it. The only reason I opted for this particular watch was that it was the only option available at the time. However, the color I received is not what I would have chosen if given other options.
While the product itself is decent, the color is a letdown and it doesn't fit my personal style or preferences. I wish the company had offered more color options.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 20, 2024
Thank you for sharing your feedback, Mehdi. We always strive to provide our customers with the best experience with our products. We noticed that you reached out to share your thoughts on the Galaxy Watch7. We understand how important personalization is to our customers. We're sorry to hear that you aren't happy with the color of your watch. If you are looking to customize your watch, we recommend checking out the bands we offer for the Watch7. Our new watch band selections for the Galaxy Watch7 and Galaxy Watch Ultra are made using a variety of comfortable and stylish materials, so there's something for everyone. For instance, the functional Sport Band is ideal for fitness enthusiasts, and the Athleisure band is perfect for casual wear. Plus, the Galaxy Watch7 bands are interchangeable with previous Galaxy watch models that share the same band size. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Eatch faces 👎👎👎 can't use watch face apps! 😡
on September 6, 2024
Posted by: Micki
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I would give this a 5 star rating but you can't use facer app or other watch face apps to change the watch faces. The default faces are so generic and blah!
No, I would not recommend this to a friend.
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 6, 2024
Thanks for sharing your candid feedback. Our customer's feedback is invaluable to us. We see that you reached out to share your thoughts on the Watch7. The Galaxy Watch7 is designed to support and empower you on your journey towards better health and well-being. With its state-of-the-art 3nm processor, this smartwatch is engineered to seamlessly integrate into your daily routine, delivering a swift and responsive user experience. Whether you're checking the weather before heading out or tracking your workouts during an intense training session, the Galaxy Watch7 is equipped to handle your diverse needs efficiently and reliably. We acknowledge your concerns about certain apps not being compatible with this watch. We recommend reaching out to the application developer for further assistance with this. If you have any further concerns or questions, be sure to contact us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best Yet
on September 12, 2024
Posted by: Renee S
from Helendale, CA
Expertise:Intermediate
Verified Purchase:Yes
I've had Samsung smartwatches since the oblong one, and this is definitely the best. 2 days after I got it I had a bad fall; it notified my emergency contacts, saying I had had a fall and was unresponsive ... actually the reason for that is I couldn't see what the watch was telling me what to do. However, it called 911 and I got the help I needed ..... resulting in an ambulance ride and 9 staples in my scalp! It also has better responsiveness than any previous model.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Expensive trash band.
on October 14, 2024
Posted by: TrashWatchinGarbage
Verified Purchase:Yes
This Athlesiure band is terrible like wearing a mouse trap on wrist. The band is painful with metal pieces sticking into wrist that make Watch 7 unwearable.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, October 15, 2024
We appreciate you reaching out to share your feedback with us. Your feedback is invaluable as we continue to make improvements. The Watch7 is designed to revolutionize your workout routine. With its cutting-edge features, the Watch7 is engineered to help you get the most out of your workouts. One of its standout features is the improved Heart Rate Tracking with Galaxy AI, which sets it apart from its predecessors. This innovative technology filters out your body’s movements, ensuring a more accurate and reliable heart rate reading. The fashionable Athleisure Band is designed to provide a tough but soft feel. It is available in multiple colors and features an extra-long design, so it can be worn over clothing. It also has a double loop for a secure fit. We appreciate you taking the time to share this candid feedback with us. We do offer a variety of bands that may be a better fit and style for you. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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