Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5 out of 5
4.5
(4,043 Reviews)
Open Ratings Snapshot
Rating breakdown 4,043 reviews
5 Stars
2,914
4 Stars
685
3 Stars
225
2 Stars
104
1 Star
115
78%of customers recommend this product. 
(
637 out of 819
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
1 out of 5
1
Not happy
on August 2, 2024
Posted by: Gmoe
from Ohio
Expertise:Expert
I just received my watch s7... battery is terrible! Doesn't last a day. Tried several watch faces & complications, still runs down... come on samsung! I should've kept my s5 watch!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 3, 2024
Thank you for getting in touch, Gmoe. We appreciate your insights. We noticed you're reaching out to inform us about the new Watch7. The Watch7 features a floating glass design and colorful stitching points that add a touch of elegance to your wrist, while ripples on the band indicate it's ready for workouts. The Watch is available in Small and Large sizes, with three color options: Green, Silver, and Cream. If you're experiencing a shortened battery life, please check out the link attached for options to optimize your battery life. If this persists, feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great watch bad battery life
on August 6, 2024
Posted by: Devweb
from Kentucky
Expertise:Intermediate
Battery drains very fast for the 40mm would not recommend the smaller battery size
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 8, 2024
We appreciate the outreach! Your candid feedback is greatly appreciated. We noticed you are reaching out to let us know about your experience with the new Watch7. Get the most out of your workouts using improved Heart Rate Tracking with Galaxy AI that filters out your body’s movements for a more accurate reading. If you are experiencing shortened battery life, we recommend ensuring that your watch is updated with the latest software. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap the SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad battery life
on August 6, 2024
Posted by: AMAR
Expertise:Expert
Verified Purchase:Yes
The battery life on this device is terrible. My Watch 6 lasted much longer.
Features
1 out of 5
1
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, August 8, 2024
Thank you for sharing your honest feedback with us, Amar. Your insights are extremely valuable as we aim to constantly improve our products. We've noticed that you've contacted us to share your experience with the Watch7. The Galaxy Watch7 is the first to allow tracking of advanced glycation end products (AGEs), providing better insight into metabolic health. Additionally, its Dual-frequency GPS tracks your location with unprecedented precision, making it perfect for outdoor workouts in any environment. If you are experiencing shortened battery life we recommend that you check your watch for any available software updates. To do so, from the Wearable app, tap Watch settings -> Watch software update -> download and install. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
12 hour battery
on July 26, 2024
Posted by: Frank
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Battery lasts 10-12 hours with most features off and very little use. Support told me to reset, which did not help.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 7, 2024
Thank you for reaching out, Frank. We appreciate you taking the time to share your feedback on the Watch7. The new 3nm processor in the Galaxy Watch7 supercharges your daily routine with its lightning-fast performance. This innovative processor allows you to seamlessly switch from checking the weather to tracking your workouts, providing a smooth and efficient user experience. Moreover, the advanced 3nm technology optimizes battery life, ensuring long-lasting power to keep up with your active lifestyle. With the Galaxy Watch7, you can stay connected, track your fitness goals, and enjoy extended battery life, making it the perfect companion for your everyday adventures. If you are still experiencing shorter battery life, we recommend making sure your watch is up to date with the latest software available. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this continues to be your experience after updating, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad battery life on new Samsung watch 7.
on August 5, 2024
Posted by: Lenny
from Brooklyn, NY
Expertise:Intermediate
Verified Purchase:Yes
Battery life is horrible. Watch is dead after 5 hours. Tried to factory reset, even try to disable all the futures, still not helping. I see many people having same issue.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 5, 2024
Thank you for your honest review, Lenny. We truly value your feedback as we strive to continually improve our products. We appreciate you reaching out to us regarding your experience with the new Watch7. The latest Samsung smartwatches come with a more powerful processor, high-precision GPS, and next-gen BioActiveSensors. Additionally, they now feature Galaxy AI, which acts as a personal coach, constantly analyzing data to help you prepare for the day ahead. If you are experiencing shorter battery life, please check the attached link for options to maximize your battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery drains fast
on August 6, 2024
Posted by: John
Verified Purchase:Yes
Battery drains so fast even if we keep brightness low
Response from Samsung USBy R&R Team, August 6, 2024
Thanks for the outreach, John. It's great to hear from you and get your insights. We see that you are reaching out to let us know about your Galaxy Watch7. The Galaxy Watch7 and Galaxy Watch Ultra have advanced Galaxy AI features that are designed to provide more personalized insights into your health and wellness. If you are still experiencing short battery life, check out the following link that should help you optimize your watch battery and go back to enjoying all the great features this watch has to offer. If this continues, please reach out to us at Samsung Support. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
My first ever smart watch
on August 24, 2024
Posted by: Micky
from Maryland
Expertise:Beginner
I was so excited to receive this watch. It is my first ever tracking watch. The battery is horrible. Tried the updates and not running apps. Can't even make it though my work day without it going dead. Total waste of money!! 💰 Whats the sense if I can't even get 8 hours out of receiving emails and texts.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 24, 2024
Thanks for the outreach, Micky. Your feedback is greatly appreciated as we continue to make improvements. We see you reached out to share your experience with the Watch7. The Galaxy Watch7 enhances everyday well-being with personalized workouts and intelligent health monitoring capabilities. If you are experiencing a shortened battery even after updating your watch, we recommend running a diagnostic on your watch's battery. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for other options to help optimize your watch's battery. If this persists, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome watch
on November 9, 2024
Posted by: KussPuss
[This review was collected as part of a promotion.] I traded my Galaxy watch to Galaxy Watch 7 and boy oh boy, i was impressed by over all design, responsiveness and quality of GW7. I'm one happy customer.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Showing 305-312 of 4042 results 
<< 1 ... 37 38 39 40 41 ... 506 >>