Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,704 Reviews)
Rating breakdown 4,704 reviews
5 Stars
3,357
4 Stars
799
3 Stars
272
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
1
It's worse than I expected it to be
on November 4, 2024
Posted by: Theresa
from Maine
Was rold I can download Pandora and map my walk.
Can't. Sure map my walk connects to samsung help but you can't see a map of where you are like when you're using the app. And apparently you can download pandora through samsung internet on your watch. Well I can't get samsung internet on ky watch either.
And today had 100% charge at 8 am. Dead at 6 pm with battery save mode on and blue tooth off. Also it's a c port charger that doesn't come with a block! Also fits my wrist uncomfortably and still no square design. 100% dissatisfied.
Can't. Sure map my walk connects to samsung help but you can't see a map of where you are like when you're using the app. And apparently you can download pandora through samsung internet on your watch. Well I can't get samsung internet on ky watch either.
And today had 100% charge at 8 am. Dead at 6 pm with battery save mode on and blue tooth off. Also it's a c port charger that doesn't come with a block! Also fits my wrist uncomfortably and still no square design. 100% dissatisfied.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 6, 2024
Thank you for reaching out to share your detailed review of the Galaxy Watch 7, Theresa. Your feedback is essential as we strive to make continuous improvements. The Galaxy Watch 7 features AI-powered health insights that allow you to monitor your daily condition with the Energy Score and unlock your body’s potential. It also offers personalized sleep coaching for more restful nights and a dual-frequency GPS for confident navigation, making it our most accurate GPS ever. With advanced fitness tracking, embarking on your next fitness journey is easier than ever, all powered by our most advanced smartwatch processor yet. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help increase your watch's battery life. We've also added a link that should help guide you with adding an internet connection to your watch. As far as the app that you referred to, we recommend reaching out to the application developer for additional assistance regarding that. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery life)
https://www.samsung.com/us/support/troubleshooting/TSG01003084/ (connect to internet)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery life)
https://www.samsung.com/us/support/troubleshooting/TSG01003084/ (connect to internet)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Rafaela Cauich
Verified Purchase:Yes
Me gustó mucho está muy bonito muy práctico lo recomiendo
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US
Posted by: Lex Hex
from Augusta, GA
Expertise:Intermediate
Verified Purchase:Yes
All around fantastic smart watch and a real step up from the Galaxy Watch 5 that I traded in. Getting close to 3 days between charges and the screen is awesome. Very pleased with my purchase and trade in deal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Charlie M
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Many great features on this watch. Upgraded from the Watch4 to see if the heart rate monitor was more accurate. Unfortunately, it never seems to match the other devices I use specifically designed as such.
I would recommend this to a friend!
Features
4
Performance
3
Value
3
Response from Samsung USBy Social Commerce, November 4, 2024
Thank you for sharing your honest feedback about the Galaxy Watch7, Charlie. Even when you wear your smartwatch or fitness band correctly, various factors can affect the accuracy of heart rate readings. Heart rate measurements may not be reliable depending on the conditions and surroundings. If readings are taken at low temperatures, they may be inaccurate, so it's important to keep yourself warm while measuring your heart rate. Additionally, if the heart rate sensor is dirty, clean it using a soft, dry cloth before trying again. Obstructions between the watch band and your wrist, such as body hair, dirt, or other objects, can prevent light from reflecting evenly. Other factors include smoking or consuming alcohol before taking measurements, which can lead to different heart rate readings compared to your normal rate. It's also important to avoid talking, yawning, or breathing deeply while measuring your heart rate. Users with thin wrists may experience inaccurate readings, and measurements taken for infants and toddlers may also be unreliable. If your smartwatch or fitness band is still not reading your heart rate correctly, there are a few steps you can take to troubleshoot this. Check out the link attached for options to help troubleshoot. If this persists, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: WildTiger
from Hawaii
Expertise:Expert
Verified Purchase:Yes
So far it's working great
The response time is substantially better than the watch 5. Just wish the app Facer worked on it, that was a little disappointing.
The response time is substantially better than the watch 5. Just wish the app Facer worked on it, that was a little disappointing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Smitty
from Donora, PA
Expertise:Intermediate
Verified Purchase:Yes
Love this smartwatch. It is the lightest smartwatch I have owned. The battery life on it is amazing. It does what it is supposed to without any problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded!
on November 4, 2024
Posted by: Jona24
[This review was collected as part of a promotion.] I switched from from Galaxy watch 4 classic. Even though I miss the rotary dial, the improved battery life and other features makes it a worthy upgrade.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jessica
from Charleston WV
Expertise:Beginner
Verified Purchase:Yes
Good battery life awesome features haven't got a separate line yet but already love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US