Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,704 Reviews)
Rating breakdown 4,704 reviews
5 Stars
3,357
4 Stars
799
3 Stars
272
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
3
VERY 🪲 Needs a overhaul. 🔋 SUCKS
on November 24, 2024
Posted by: Vette71s
The seep feature is VERY inaccurate. It tells me I've gotten enough rest at MIDNIGHT. Most nights I don't get in bed until AFTER 11 PM. Something vibrates, with a blue screen disturbing my sleep and the screen igoes away before I can read it. My watch is synched to DND so it shouldn't be notifying me of anything. I don't use snoring or body temperature sensors, so I know it's not that.. Lastly, the battery life is horrible. Doesn't last 2 days. My previous watches owned had a notification to alert me to charge it. Either this one doesn't have it or the notification is silent. Either way, most times I look down to a dead watch.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Thanks for reaching out to us, Vette. Your feedback is greatly appreciated as we continue to make improvements. We noticed you reached out to share your feedback on the Galaxy Watch7. The Watch7 The new 3nm processor supercharges your daily routine. Quickly switch from checking the weather to tracking your workouts. Plus, it optimizes battery life for long-lasting power, ensuring the Galaxy Watch7 keeps up with you. If you are experiencing bugs on your device, it's a good idea to check that your watch is updated with the latest software version available. There are several reasons why your Galaxy Watch may be experiencing battery drain or decreased battery life. For instance, certain apps can increase battery consumption. You may want to perform a diagnostic to identify any issues. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for additional options to help optimize your watch's battery life. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Terrylynn
from Midway GA
Expertise:Beginner
Verified Purchase:Yes
Love it! It does everything I need it to do, it's so comfortable to sleep in. Highly recommended!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Paul
from CA
Expertise:Intermediate
Verified Purchase:Yes
Beautiful & excellent quality. I love this watch. Really helpful with my cell together.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 24, 2024
Thank you for sharing your honest review of the Galaxy Watch7, Paul. We're thrilled to hear that you love your watch! The Galaxy Watch7 has everything you need to work towards your health goals. It helps you understand your body like never before with our most advanced health sensors, which track your heart rate, sleep patterns, and more with high precision. You can know how ready you are to take on the day by checking your personalized Energy Score with Galaxy AI. This score calculates your physical readiness for today based on your activities from yesterday. Once you know your score, you can challenge yourself to improve it a little bit every day. Once again, we appreciate your feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery sucks
on November 23, 2024
Posted by: Tina B
from Suwanee, GA
Expertise:Expert
I should have kept my old watch. The battery doesn't last 24 hours.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 23, 2024
We appreciate you taking the time to reach out to us, Tina. We always look forward to hearing from our customers. We see that you reached out to share your feedback on the Galaxy Watch7. The Watch7 features a new 3nm processor that enhances your daily routine by allowing you to quickly switch between checking the weather and tracking workouts while optimizing battery life for long-lasting performance. If your Galaxy Watch is experiencing battery drain or reduced battery life, several factors could be at play, such as certain apps that increase battery consumption. If your watch is paired with a Samsung phone, you can use the Samsung Members app to run a diagnostic on your watch battery, and if it passes, you can be assured that the battery is functioning properly. Additionally, be sure to keep your software and apps updated, as outdated apps may have bugs that lead to excessive battery use, ensuring the best performance overall. Check out the link attached for additional options that should help increase your watch's battery life. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New Hampshire
Expertise:Intermediate
Verified Purchase:Yes
Bright screen, nice snug band.
Functionality wise is great.
I have no complaint at all.
Functionality wise is great.
I have no complaint at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Robert
from Texas
Expertise:Intermediate
Verified Purchase:Yes
This watch surprises me almost every day with suggestions on new things it can do. I like it mostly for the health readings it gives me. Best smart watch i have ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid device with a couple of caveats
on November 22, 2024
Posted by: Murph
Expertise:Intermediate
I got this thing about 4 days ago to upgrade from a Fitbit. The first thing I realized that all of you reading might already know is that this is a completely different class of product than a fitness tracker. This is a smart watch which has a lot more features than basic fitness tracking up to and including a constant LTE connection.
The build quality, accessory ecosystem, and functionality are all mostly great. It definitely feels like it's a step above the fit and finish of even Fitbits which are well known brands. It can track pretty much everything that a Fitbit charge 6 can and more. The screen is surprisingly clear and even when dimmed still pops with color and contrast.
Those are all the good things. Now for my main and only issue and how I solved it. The LTE connection, get texts and calls to your watch, stay connected constantly for up to the second live updates, etc. etc. The only problem is that while you CAN do this, it will decimate your battery. With every power saving feature enabled BUT LTE on (that is battery saver, Bluetooth off, AOD off, Wi-Fi off, dimmest screen possible, health tracking off, and a barebones watch face) My battery drained by nearly %15 an hour, which is clearly no sustainable if you work even an 8 hour shift. This battery life on a device that is supposed to stand in for a watch, or even a fitness tracker would be completely unacceptable.
My solution, which dropped my battery usage down to %2-%3 per hour, a much more acceptable range, was to turn on airplane mode the majority of the time and then only turn it off once or twice a day to sync or when I specifically want to use LTE features. This is not ideal as it obviously disables a couple of the main features of an LTE enabled watch like receiving texts or calls and constant connection to your phone. However for my use case it turns the product from basically unusable to totally fine.
All other things being equal or better I find that this is a totally acceptable product, I wish Samsung would release an update allowing you to more deeply customize syncing and features outside of airplane mode (to my knowledge right now the LTE configuration begins and stops with on/off) so that I could set it up to not constantly connect but rather automatically sync data every 30 minutes to an hour and completely disable more connection heavy features like constantly checking for new calls/texts. In this way I could not even have to worry about syncing but also have usable amounts of battery life for 1-2 days.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
battery sucks
on November 22, 2024
Posted by: Crystal
from Schenectady NY
Expertise:Expert
love the features, however the battery life sucks and no option to trade in for the ultra. Which I hear has a better battery life
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US