Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,650 Reviews)
Rating breakdown 4,650 reviews
5 Stars
3,323
4 Stars
790
3 Stars
266
2 Stars
130
1 Star
141
81%of customers recommend this product.
(
1,050 out of
1,291)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Posted by: Carolina
from New jersey
Expertise:Intermediate
Verified Purchase:Yes
The battery life doesn't last for 2 days but besides that everything its fine
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good Watch but calls 911 without my knowledge.
on January 22, 2026
Posted by: ADB53
from Western NC
Verified Purchase:Yes
I am getting familiar with the watch and generally enjoy it and it has been motivational toward exercising and even my sleep. One issue I have is that the watch as call 911 twice without my knowledge. Very annoying.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Always an annoying bug to deal with every update
on January 26, 2026
Posted by: djmute
Expertise:Expert
Raise wrist to wake keeps getting turned off. I have to re enable it every time I recharge my watch...so daily. Please fix it tell me how to keep it enabled.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, January 27, 2026
Aloha Djmute,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your constructive feedback allows us to make improvements on our devices. It sounds like you may be experiencing some conflicts with the automatic Sleep Mode or Battery Saver routines on your device. To resolve this, please check your Modes and Routines in the Galaxy Wearable app and turn off "Sync modes" with your phone, ensuring Sleep Mode/Bedtime Mode is not forcing the setting off. The Battery saver mode will also disable this feature. Be sure to restart your device after ensuring that your settings have been changed. Feel free to check out the resources shared below. If you have any questions or if you would like any further assistance afterward, let us know by reaching out to Samsung Support. We're always happy to help! Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your constructive feedback allows us to make improvements on our devices. It sounds like you may be experiencing some conflicts with the automatic Sleep Mode or Battery Saver routines on your device. To resolve this, please check your Modes and Routines in the Galaxy Wearable app and turn off "Sync modes" with your phone, ensuring Sleep Mode/Bedtime Mode is not forcing the setting off. The Battery saver mode will also disable this feature. Be sure to restart your device after ensuring that your settings have been changed. Feel free to check out the resources shared below. If you have any questions or if you would like any further assistance afterward, let us know by reaching out to Samsung Support. We're always happy to help! Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
Texting problem
on November 18, 2024
Posted by: Thisistheway
from Utah
Expertise:Expert
I can only send texts when it wants me to, if I reset the watch then I can send 2 or 3 text on it before it stops letting me, then it will randomly let me send 1 or 2 text again when it feels like it. This only happens when I try and reply to a message.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 19, 2024
Thanks for reaching out to share your experience with the Galaxy Watch7! We always appreciate getting feedback from our customers. With the Watch7, you can easily respond to texts on the go, right from your wrist. The Suggested Replies feature, powered by Galaxy AI, analyzes your text conversations and offers simple suggestions for how to respond. If your Samsung smartwatch (LTE) is having mobile data difficulties, is unable to answer calls, receive texts, or failing to display your phone number in the Settings menu, first ensure that it is connected to your phone via Bluetooth through the Galaxy Wearable app, as you will not receive incoming calls if connected only via Wi-Fi. If the connection seems fine, you may need to unpair and then re-pair your watch. If these steps do not work, consider contacting your carrier for assistance with network options or activation support. For additional troubleshooting options, please refer to the attached link, and if needed, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: rmiller
Verified Purchase:Yes
I love my watch, I have had a Galaxy watch for years. Never had a problem with any of them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Icemancometh
from Elmira NY
Expertise:Expert
Verified Purchase:Yes
This is one of the best sports watches I've ever owned it has more features than I ever expected it does way more thing than any of those other watches that I had right down to the monitoring of my heart and sleep apnea that's why it comes highly recommended by me one of the best purchases I ever made as far as watch is concerned and it looks great on me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch 7 Impresses, Watch 8 Disappoints
on September 14, 2025
Posted by: Yassna
from Naples, FL
Expertise:Expert
I’ve been really impressed with the Galaxy Watch 7 – sleek design, smooth performance, and overall it feels like a premium smartwatch. I was genuinely excited for the Watch 8, but honestly, the design is a big letdown. It doesn’t have the same clean and stylish look that makes the 7 so appealing. I really wanted to upgrade, but the 8’s design just feels off and disappointing. For now, I’ll stick with the Watch 7 because it simply looks and feels better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life poor
on December 11, 2025
Posted by: Mike
Battery life of less than 24 hours is sad. ECG is neat.
Response from Samsung USBy R&R Team, December 11, 2025
Hey there Mike,
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Samsung Support. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Samsung Support. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US