Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,657 Reviews)
Rating breakdown 4,657 reviews
5 Stars
3,326
4 Stars
791
3 Stars
268
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,054 out of
1,296)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
1
Horrible battery life
on August 18, 2024
Posted by: Jill
The battery life on this watch is terrible. I have to charge it once a day if I'm using basic features. If I'm using additional feature like GPS tracking then it will need an extra charge. The watch itself has some great features but I can't get past the battery life problem. I should have returned it but there was an article about a promise to fix the battery drain with the next software update. So I waited. I uploaded the update. Really not much better.
Response from Samsung USBy R&R Team, August 19, 2024
Thank you for sharing your honest review, Jill. We appreciate all feedback as we continue to make improvements for our customers. We noticed that you contacted us regarding the Watch7, and we value your insights. The Watch7 allows you to understand your body like never before with its advanced health sensor that tracks your heart rate, sleep patterns, and more with high precision. We recommend ensuring that your watch is running the latest software. As you've already done so, we suggest performing a diagnostic on your watch's battery. If your watch is paired with a Samsung phone, you can use Samsung Members to perform the battery diagnostic. If it passes the test, you'll know that the battery is in good condition. Check out the link attached that provides more options to help optimize your battery life. If this persists after doing so, reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
4
My life in a watch
on August 18, 2024
Posted by: MomofallTrades7
[This review was collected as part of a promotion.] I had the 1st edition galaxy watch which just recently gave up on me so I decided to upgrade to the watch 7. I am so happy I did because it is more updated to the latest technology and capabilities like using the Galaxy AI feature to complete my daily tasks. I mainly use use it for health purposes but it has helped me stay connected with my family and very user friendly. Some of the app icons and features are very different than the original galaxy watch so it will take some getting use to.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
No sirve
on August 18, 2024
Posted by: Ricardo
from San diego
Expertise:Expert
The battery lasts between 3 to 8 hours depending on use.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, August 19, 2024
Thanks for the outreach, Ricardo. We always value our customers insights as we continue to make improvements. We appreciate you sharing your feedback on the Watch7. If your device's battery life is still shorter than expected, we recommend making sure that your watch has the latest software update. To do this, open the Galaxy Wearable app on your phone. Depending on your watch, you will either tap Watch settings or the SETTINGS tab, then tap About watch, and finally tap Update watch software. Alternatively, you may tap About Gear and then tap Update Gear software. If this persists, please contact us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Battery Issues
on August 18, 2024
Posted by: Samsung fanatic
from Dallas,TX
Expertise:Expert
Dissappointted at Samsung , battery wont hold not even a day when its already dead. Its going to be a month and there still no solution to this batterh issue , i would expect the best but samsung kept silent , left it charging and battery went down to 30%, unbelievable!.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, August 19, 2024
We appreciate you taking the time to reach out to us! Your feedback and insights help us as we continue to make improvements. We see that you reached out about the Watch7. The Watch7's new 3nm processor is designed to supercharge your everyday tasks, providing seamless and lightning-fast transitions between checking the weather, managing your schedule, and tracking your workouts. This cutting-edge processor not only ensures swift and efficient performance but also optimizes battery life, providing long-lasting power that keeps the Galaxy Watch7 in sync with your active lifestyle. Whether on the go or pushing your limits during a workout session, the Galaxy Watch7 with its advanced 3nm processor is ready to keep up with your every move, helping you stay connected and on top of your daily routine. If you are still experiencing shorter battery life, we recommend ensuring your watch is up to date with the latest software update. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Samsung Support for additional assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 19, 2024
Posted by: Zamora69
from California
Expertise:Intermediate
Had the watch for 3 weeks now, and I absolutely love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
great features
on August 19, 2024
Posted by: BROC
from Greenfield, IN
Expertise:Intermediate
Great watch I have has for one month, but not happy like many to find that the US version does not have Bllod Pressure, advertizing should remove this or make it better know for some sale people and Bot are sendout bad information!
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, August 20, 2024
We appreciate your reaching out and thank you for sharing your thoughts about the Galaxy Watch7. Your feedback is essential, and we understand how important certain features are to our customers. Although some features are not available in certain regions, we do have plenty of features available in your region. With features like Body Composition, Workout Routine, and Heart Rate monitoring, you'll be able to stay on top of your health. Again, thanks for sharing your insights as we continue to make improvements. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Nice design
on August 19, 2024
Posted by: MikexxRodz
[This review was collected as part of a promotion.] Galaxy AI - I like my new Galaxy Watch 7 the design is amazing and feels very comfortable. The battery lasts longer than the 4 I had before
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product. Easy to use.
on August 19, 2024
Posted by: Aabbaa
[This review was collected as part of a promotion.] I use my watch at work. I love how it reminds me to stand up and get my steps in when I've been sitting at the computer for too long. I wear it to the gym and it has a ton of features to track your workout precisely. It even tracks your stress levels. Very useful wouldn't ask for anything else.
Value
5
Written by a customer while visiting Samsung US