Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,650 Reviews)
Rating breakdown 4,650 reviews
5 Stars
3,323
4 Stars
790
3 Stars
266
2 Stars
130
1 Star
141
81%of customers recommend this product.
(
1,050 out of
1,291)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
1
Keeps disconnecting
on October 12, 2024
Posted by: Real M
from Pennsylvania
Expertise:Expert
Keeps disconnecting, I sent watch 7 back because every time I got a blink camera notification with the picture the watch would disconnect from phone, I just received my second watch and it still does it, so there's Def a Samsung bug, I tried connecting it to another phone and it still did it so it's definitely a Samsung issue, and support hasn't been any help
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 14, 2024
We appreciate you sharing your experience with the Galaxy Watch7 with us. Your feedback is essential as we continue to make improvements. The Watch7 comes with an all-new Exynos processor that enables Galaxy AI to work at full capacity to guide you on your health and wellness journey. You can delve into the different stages of your sleep every evening, getting to know what makes you tick and learning about how you can improve your overall well-being. We hate to see that your watch is disconnecting. We would like to gather some more information about what you are experiencing. Please contact us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor Health monitoring
on October 20, 2024
Posted by: Krys
from CA
Expertise:Intermediate
The health app is a joke. 1. You can set the time for the activity but not the intensity; there is not a chart that takes your biometrics and correlates the calories burned. 2. The notification for inactivy can't be changed, it is set at 50min, that is a long time not to get up and move. 3. The calorie calculator does not sync with most apps and does not calculate macronutrients like other apps; If you have an app that tracks your macronutrient goals for the DV (say how much B12 you got that day and how much you need by the end of the day), recipes and familiar foods (for quick entry), you will not get this information. Inversely, other nutrition apps that need the activity levels to calculate your nutritional needs are not allowed to import your activity from the galaxy watch.
Features
1
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 21, 2024
Thanks for taking the time to reach out to us, Krys. Your feedback is greatly appreciated as we continue to make improvements. We see that you reached out to share your thoughts on the Galaxy Watch7. The Galaxy Watch7 has everything you need to keep moving toward your health goals. Understand your body like never before. Our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. Know how ready you are to take on the day using your personalized Energy Score with Galaxy AI. It calculates today’s physical readiness based on what you did yesterday. Once you know your score, challenge yourself to improve it a little bit every day. Again, we value your feedback as we strive to make continuous improvements. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on October 20, 2024
Posted by: Skittles1028
from Dickson City PA
Expertise:Intermediate
I have had many samsung watches, this one constantly over heats. The battery life is garbage unless you turn everything off (wifi, location, Bluetooth).
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
5
Response from Samsung USBy Social Commerce, October 20, 2024
Thanks for reaching out to share your thoughts on the Galaxy Watch7. We always look forward to hearing from our customers. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the link attached tips to help keep your devices at their normal operating temperature. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We've also added a link for options to help optimize your watch's battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
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https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
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Written by a customer while visiting Samsung US
Customer Rating
1
It's worse than I expected it to be
on November 4, 2024
Posted by: Theresa
from Maine
Was rold I can download Pandora and map my walk.
Can't. Sure map my walk connects to samsung help but you can't see a map of where you are like when you're using the app. And apparently you can download pandora through samsung internet on your watch. Well I can't get samsung internet on ky watch either.
And today had 100% charge at 8 am. Dead at 6 pm with battery save mode on and blue tooth off. Also it's a c port charger that doesn't come with a block! Also fits my wrist uncomfortably and still no square design. 100% dissatisfied.
Can't. Sure map my walk connects to samsung help but you can't see a map of where you are like when you're using the app. And apparently you can download pandora through samsung internet on your watch. Well I can't get samsung internet on ky watch either.
And today had 100% charge at 8 am. Dead at 6 pm with battery save mode on and blue tooth off. Also it's a c port charger that doesn't come with a block! Also fits my wrist uncomfortably and still no square design. 100% dissatisfied.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 6, 2024
Thank you for reaching out to share your detailed review of the Galaxy Watch 7, Theresa. Your feedback is essential as we strive to make continuous improvements. The Galaxy Watch 7 features AI-powered health insights that allow you to monitor your daily condition with the Energy Score and unlock your body’s potential. It also offers personalized sleep coaching for more restful nights and a dual-frequency GPS for confident navigation, making it our most accurate GPS ever. With advanced fitness tracking, embarking on your next fitness journey is easier than ever, all powered by our most advanced smartwatch processor yet. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help increase your watch's battery life. We've also added a link that should help guide you with adding an internet connection to your watch. As far as the app that you referred to, we recommend reaching out to the application developer for additional assistance regarding that. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery life)
https://www.samsung.com/us/support/troubleshooting/TSG01003084/ (connect to internet)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery life)
https://www.samsung.com/us/support/troubleshooting/TSG01003084/ (connect to internet)
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Written by a customer while visiting Samsung US
Customer Rating
1
Features are good, battery life sucks...
on November 8, 2024
Posted by: Just Me
This is the second galaxy 7 watch I've had in 2 weeks... the battery life sucks... turned off stuff and it still doesn't last thru the day... usually about 11am it gets hot and then loses 50% battery life... doesn't track all my steps, definitely don't like this watch.. features are good, battery sucks.. I'm taking it back for the third time and want another watch not this kind... would not recommend...
Response from Samsung USBy Social Commerce, November 10, 2024
Thank you for sharing your feedback about the Galaxy Watch 7. We're hate to hear that your experience with battery life and step tracking did not meet your expectations. The new 3nm processor enhances your daily routine, allowing you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch 7 keeps pace with your activities. The Galaxy Watch 7 is designed to provide a variety of features that support a connected lifestyle, so it's disappointing when those features do not perform as expected. We recommend ensuring that your watch is up to date with the latest software version available. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for additional options to help optimize your watch's battery life. We've also included a link for options to help troubleshoot your step tracking on your watch. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch
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Written by a customer while visiting Samsung US
Posted by: Linda
Expertise:Intermediate
Verified Purchase:Yes
I was after fall protection. I discovered you need to push the stem 5 times to call for help. Not what I wanted. What if you are unconscious. I returned. It was to complicated.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 20, 2024
Thanks for taking the time to reach out to us, Linda. We really appreciate your feedback on the Galaxy Watch7. The Watch7 features a hard fall detection function that will send out an SOS if it detects a serious fall, notifying your emergency contacts immediately if you need assistance. However, the fall detection feature is not enabled by default, so you must turn it on manually using the Galaxy Wearable app while ensuring your watch is connected. To enable it, open the app, tap on "Watch settings," select "Safety and emergency," and toggle the switch next to "Hard fall detection." If you don’t have any emergency contacts added, you’ll need to do that for the feature to work properly. You can also customize what happens when a fall is detected by selecting "Hard fall detection" in the settings, including the option to share your location with emergency contacts and make an emergency call if needed. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life is a deal breaker for me.
on November 27, 2024
Posted by: LeHoKo
from Iowa
Expertise:Intermediate
This watch has to be charged every 24 hours, not exaggerating. How can a person get meaningful tracking when the watch cannot be worn for 1 hour and 45 minutes everyday? To make things even more complicated, you often need to reboot after charging or it won't resume tracking. My daughters Apple watch blows this out of the water. I am now thinking i need to go back to Apple so I can have a good watch.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 27, 2024
We appreciate you taking the time to share your honest feedback on the Galaxy Watch7, LeHoKo. We always look forward to hearing from our customers! The Galaxy Watch7 features a new 3nm processor that enhances your daily routine. It allows you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help optimize your watch's battery life. If this continues to be your experience, reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1
Not wireless.
on December 14, 2024
Posted by: ChasT
from Minnesote
Expertise:Intermediate
The remedy for poor battery life it to turn off all of the features that make this product interesting, unless you are willing to be connected to a wall by a wire charging. I charge while on my 80 minutes per day commuting on a high speed charger. I cannot believe this isn't enough.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 16, 2024
Aloha ChasT,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your battery life. Feel free to reach out to Samsung Support afterward if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your battery life. Feel free to reach out to Samsung Support afterward if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US