Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,045 Reviews)
Rating breakdown 4,045 reviews
5 Stars
2,915
4 Stars
686
3 Stars
225
2 Stars
104
1 Star
115
78%of customers recommend this product.
(
638 out of
820)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
4
Great watch, terrible bands
on August 17, 2024
Posted by: S24Ultradmp
[This review was collected as part of a promotion.] Bought this watch since I already use my S24 Ultra for everything I need. I really wish the bands that came with the watch came in optional sizes since I'm a female and the ones that came with it were definitely for men. The white fabric strap is excellent but it gets dirty. Had to get bands from another vendor since bands that are through here are way overpriced.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life
on August 18, 2024
Posted by: Jill
The battery life on this watch is terrible. I have to charge it once a day if I'm using basic features. If I'm using additional feature like GPS tracking then it will need an extra charge. The watch itself has some great features but I can't get past the battery life problem. I should have returned it but there was an article about a promise to fix the battery drain with the next software update. So I waited. I uploaded the update. Really not much better.
Response from Samsung USBy R&R Team, August 19, 2024
Thank you for sharing your honest review, Jill. We appreciate all feedback as we continue to make improvements for our customers. We noticed that you contacted us regarding the Watch7, and we value your insights. The Watch7 allows you to understand your body like never before with its advanced health sensor that tracks your heart rate, sleep patterns, and more with high precision. We recommend ensuring that your watch is running the latest software. As you've already done so, we suggest performing a diagnostic on your watch's battery. If your watch is paired with a Samsung phone, you can use Samsung Members to perform the battery diagnostic. If it passes the test, you'll know that the battery is in good condition. Check out the link attached that provides more options to help optimize your battery life. If this persists after doing so, reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
My life in a watch
on August 18, 2024
Posted by: MomofallTrades7
[This review was collected as part of a promotion.] I had the 1st edition galaxy watch which just recently gave up on me so I decided to upgrade to the watch 7. I am so happy I did because it is more updated to the latest technology and capabilities like using the Galaxy AI feature to complete my daily tasks. I mainly use use it for health purposes but it has helped me stay connected with my family and very user friendly. Some of the app icons and features are very different than the original galaxy watch so it will take some getting use to.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Issues
on August 18, 2024
Posted by: Samsung fanatic
from Dallas,TX
Expertise:Expert
Dissappointted at Samsung , battery wont hold not even a day when its already dead. Its going to be a month and there still no solution to this batterh issue , i would expect the best but samsung kept silent , left it charging and battery went down to 30%, unbelievable!.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, August 19, 2024
We appreciate you taking the time to reach out to us! Your feedback and insights help us as we continue to make improvements. We see that you reached out about the Watch7. The Watch7's new 3nm processor is designed to supercharge your everyday tasks, providing seamless and lightning-fast transitions between checking the weather, managing your schedule, and tracking your workouts. This cutting-edge processor not only ensures swift and efficient performance but also optimizes battery life, providing long-lasting power that keeps the Galaxy Watch7 in sync with your active lifestyle. Whether on the go or pushing your limits during a workout session, the Galaxy Watch7 with its advanced 3nm processor is ready to keep up with your every move, helping you stay connected and on top of your daily routine. If you are still experiencing shorter battery life, we recommend ensuring your watch is up to date with the latest software update. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Samsung Support for additional assistance. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Nice design
on August 19, 2024
Posted by: MikexxRodz
[This review was collected as part of a promotion.] Galaxy AI - I like my new Galaxy Watch 7 the design is amazing and feels very comfortable. The battery lasts longer than the 4 I had before
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product. Easy to use.
on August 19, 2024
Posted by: Aabbaa
[This review was collected as part of a promotion.] I use my watch at work. I love how it reminds me to stand up and get my steps in when I've been sitting at the computer for too long. I wear it to the gym and it has a ton of features to track your workout precisely. It even tracks your stress levels. Very useful wouldn't ask for anything else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade!
on August 20, 2024
Posted by: Haileymarie
[This review was collected as part of a promotion.] Galaxy AI has significantly enhanced the messaging experience on my Galaxy Watch, offering tailored reply suggestions based on the context of incoming messages. Furthermore, the Galaxy Watch 7 plays a pivotal role in my health and wellness journey by providing comprehensive insights into various health metrics, including sleep patterns, heart rate, SP02 levels, AGES index, energy levels, and more.
My Galaxy watch plays a big role in my life, helping my stay fit & healthy while also keeping me connected.
My Galaxy watch plays a big role in my life, helping my stay fit & healthy while also keeping me connected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This watch is by far the best!!!!
on August 20, 2024
Posted by: Fantabulous
[This review was collected as part of a promotion.] Thus watch has kept me in track to my healthy lifestyle. I love that as well when my phone is away I can see my messages and answer calls. Definitely gonna invest in one for my husband!
Value
5
Written by a customer while visiting Samsung US