Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,704 Reviews)
Rating breakdown 4,704 reviews
5 Stars
3,357
4 Stars
799
3 Stars
272
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
1
Poor product
on October 20, 2025
Posted by: Nancy
Expertise:Intermediate
I return this watch four different times getting a different one each time with all of them the battery not lasting more than 8 hours.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 21, 2025
Hey Nancy, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Watch7. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. Let us know if you would like any further assistance after reviewing the resources shared by reaching out to Samsung Support. Thanks for being a valued Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Posted by: SUPERMANGO
Verified Purchase:Yes
Great watch, but not a 5 star because it is no longer compatible with Samsungs built-in wireless charger. I travel a lot, and hate carrying extra cables.
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely inaccurate gps!
on October 10, 2025
Posted by: Steeveno
I've had a years-long relationship with Samsung, but now it's likely over. My Watch 5's gps was accurate without fault. This Watch 7 is off by as much as 20% on any given walk which I do every day. I expected it was a glitch that would get fixed with updates. I even expressed my dismay to support to which their "fix" was to buy the next model. I asked, "Why would I be so stupid as to buy another one with no guarantee that it would be better, or that I would get the expected support. Samsung never failed me before, but It looks like the end of the road for our relationship. I have owned previously: 4 Tvs, one laptop, 4 tablets, 4 sets of headphones, and 3 watches--all Samsung. I would assume that would make me a good customer, but I'm evidently wrong about that. I expect my next phone (sooner than later) will be and Experia, and my next watch will likely be a Pixel. I'm so disappointed every time I go for a walk.
Response from Samsung USBy R&R Team, October 13, 2025
Hi there Steeveno, thanks for sharing your experience using the Samsung Galaxy Watch7 with us. We value your feedback as we improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Galaxy Watch7 is a superb smartwatch as it offers a powerful and smooth user experience with its new 3nm processor, comprehensive health and fitness tracking including AI-powered insights like an Energy Score, and a seamless connection with other Samsung devices. Its intuitive interface, dual-frequency GPS, automatic workout detection, and useful features like notifications without a phone can help beginners easily integrate it into their daily routine, reducing phone usage and increasing overall convenience. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Please feel free to review the resources provided below to help resolve what you may be experiencing with your GPS. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thanks for being a staunch Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Written by a customer while visiting Samsung US
Posted by: Crista
from Camden ar
Expertise:Intermediate
Verified Purchase:Yes
Loving this watch and the fit. Thankfully i can wear it and it doesn't break my skin our
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung user
Verified Purchase:Yes
Very smooth and better battery than my old one (watch5)
Written by a customer while visiting Samsung US
Customer Rating
5
Great value, health tracking, comfort and style
on October 8, 2025
Posted by: S1319551
from Chicago, Illinois
Expertise:Intermediate
Verified Purchase:Yes
Works very well and I'm getting 44 to 48 hours on a charge. It's fast, comfortable and connects well to S25.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: APlested
from Florida
Verified Purchase:Yes
So far its great and nice watch. Battery last a lot and just waht i needed.
I would recommend this to a friend!
Value
4
Written by a customer while visiting Samsung US
Posted by: Rico
from Uvalde, Tx
Verified Purchase:Yes
Exceeded Expectations and battery lasts over 2 days close to 3 days. I have LTE version so im able to leave my phone at home and make calls or pay for items which is convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US