Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,654 Reviews)
Rating breakdown 4,654 reviews
5 Stars
3,324
4 Stars
791
3 Stars
267
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,052 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
5
Amazing update
on July 31, 2024
Posted by: Jcelcid
[This review was collected as part of a promotion.] I used to have the watch 5 which suffered from battery performance, that issue is completely gone with the new watch 7. I am able to get through 3 days of active use of the watch without any battery issues or performance issues with it's updated operating system. It gets me through my daily tasks and always updates me on my health monitoring. The new pinch feature is very useful when it comes to controlling music and calls. It's also very stylish and more comfortable to wear with the redesigned bands they come with now. Amazing upgrade and am hopeful of future updates to come for this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
One major issue
on July 31, 2024
Posted by: Out to pasture
Battery life is no better than my old Watch 4 Classic. I didn't mind the lack of the rotating bezel, that is, until one major problem presented itself. I often wear long-sleeve shirts for work and working out. When I sweat, the wet sleeves trigger the touchscreen, randomly turning on various apps, dramatically reducing battery life. Otherwise, it would be a nice watch. On my 4 classic, the raised edges of the rotating bezel must prevent that from happening.
Response from Samsung USBy R&R Team, August 1, 2024
We appreciate your honest feedback. We always look forward to getting insights from our valued customers. We noticed that you are experiencing some trouble with your watch battery and sensitivity when you sweat. Check out the following links that should help you optimize your battery and also adjust your watch sensitivity. If this persists, please reach out to us at Samsung Support so that we can provide a resolution to what you are experiencing. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078023/ (sensitivity)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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https://www.samsung.com/us/support/answer/ANS00078023/ (sensitivity)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Lisa M
from South Bend IN.
Expertise:Beginner
Verified Purchase:Yes
still learning the whole features on the watch. It is easy to navigate. Very lite barely realize i am wearing the watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent watch that's extremely customizable
on July 31, 2024
Posted by: Arvind
[This review was collected as part of a promotion.] I replaced my 2 year old galaxy watch 5 for the galaxy watch 7. At first I wasn't sure if this was worth the upgrade but the offer was too good to pass up. I'm so glad I got this watch. As a long time user of galaxy watch 5, I can assure you with full confidence that this was the best purchase that I've made this year. The excerscies monitoring services in this watch is amazing. For example, I run a lot in treadmills. My watch 5 never used to auto detect them. I need to remember to go into exercises and choose treadmill. However watch 7 smartly auto detects and counts all my steps. I think Galaxy AI has a big role to play in this. The home screen is so darn customizable. I got one for my wife as well and we both are super happy that we decided to go with this upgrade. One thing that could be better is battery life. Note that we both got the lte version though, so it understandably drains faster. Overall, outstanding watch to own.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A watch that makes on the go easier
on July 31, 2024
Posted by: SamsungAndroid4Life
[This review was collected as part of a promotion.] Being a first time buyer of a Samsung Galaxy Watch, the Watch 7 - 44mm has made "On the go" in my life much easier. At work, at home or in public this device is making day to day task much easier. Quick phone calls, quick responses to text, tracking my steps and health is done effortlessly through the watches many sensors. Controlling my earbuds and using my favorite media player is quick and easy without distracting my attention too long opening or unlocking my phone. Features I most enjoy is the sleep tracking and sleep coaching which is extremely helpful. The AI is exceedingly helpful in quick text responses, the many health features and especially the translation feature. In a sleek compact design that weighs next to nothing it seems like I can't wait to see the future devices that Samsung brings to the market.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great health monitoring
on July 31, 2024
Posted by: MarsMan
[This review was collected as part of a promotion.] I love the new AI health monitoring features. I've already checked for moderate to severe sleep apnea and like the new energy score. I use Bixby for finding my phone and other features so I don't need to search for an app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life is horrible
on July 31, 2024
Posted by: Lexiwill
I was so excited about the 7. Last watch I had was the 4. I'm extremely disappointed. If I put my watch on at 8:30 am it's dead by 3 pm. I have my screen set to only come on when I press the button and battery saver mode. This really doesn't make sense. I'm highly disappointed. I hope there is a fix coming soon. If I would have known this was gonna happen I would have ordered the 6 or just waited
Response from Samsung USBy R&R Team, July 31, 2024
We value and appreciate your candid review, as your feedback is instrumental to our ongoing enhancements. We have noticed that you have contacted us regarding your new Watch7, which boasts innovative AI-powered wellness features and provides detailed sleep insights. Please refer to the attached link, which offers a wide range of options to optimize your watch's battery life. If this persists, we encourage you to contact Samsung Support for further assistance. - Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Posted by: Sathya
from WA
Verified Purchase:Yes
I owned a Gear S3 for almost 7 years, bought Watch 7 with trade in. Battery is real bad, it drains a lot.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, July 31, 2024
Hello Sathya, we appreciate your honest feedback regarding your experience with our new Watch7. This watch is equipped with a brand-new Exynos processor, allowing Galaxy AI to fully support you on your health and wellness journey. It helps you track your sleep patterns, and overall wellbeing and provides personalized tips to help you achieve your goals. We understand the importance of having your battery last longer so that you can use these features. Please click the link provided to optimize your watch's battery life! If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US