Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,672 Reviews)
Rating breakdown 4,672 reviews
5 Stars
3,336
4 Stars
792
3 Stars
271
2 Stars
130
1 Star
143
81%of customers recommend this product.
(
1,062 out of
1,305)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Customer Rating
5
Still learning the features
on July 29, 2024
Posted by: 14dathumb32
[This review was collected as part of a promotion.] I order the 40mm after the unpacking but later cancel and reorder the 44mm I simply love it and still learning about the AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life
on July 29, 2024
Posted by: Tbyrdman03
Expertise:Expert
One of the worst Samsung products I've ever owned. My 3 year old galaxy watch 4 had almost triple the battery life. Talking to Samsung support and they don't care. They want me to take a week and half old product in for service (which they want me to pay for). I wish I didn't send in my trade in already. The battery life is awful and is a deal breaker. Horrible watch
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 11, 2024
Thanks for taking the time to share your thoughts with us, Tbyrdman03. We see you reached out to share your concerns about the new Watch7 and your experience with it's battery life. We understand that having a durable battery is a deal breaker so that you can enjoy all the great features of the Watch7. If this is still your experience with the battery life, we recommend making sure that your watch is up to date with the latest software version available. By keeping your phone's software up to date, you ensure that it is running smoothly and efficiently, which can help extend your battery life. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. We've added a link below for more options that should help enhance your watch's battery performance. If this continues to be your experience, please do not hesitate to reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
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Written by a customer while visiting Samsung US
Customer Rating
4
Low latency and Amazing features
on July 29, 2024
Posted by: Dragetikad
[This review was collected as part of a promotion.] I just received my Galaxy watch 7. I originally had the 4, and when I would move to different screens, it was often very laggy and had very low fps. This is no longer an issue with the Watch 7. The Galaxy AI features are also a pretty nice to use. I love looking at my Energy score and seeing how I can improve the next day. I like using the watch to track different exercises and just get a general outlook on how active I'm being throughout the day. The sensors in the watch are very responsive, however they are not as accurate as other competitors watches. This isn't that big of an issue for me though as they are still fairly accurate and give me a good idea on intensity of workouts.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Features for A Health Addict and more !
on July 29, 2024
Posted by: Cupoftroubles
[This review was collected as part of a promotion.] I Wanted to upgrade my Galaxy Watch 4 that i had got a few years ago and The Galaxy Watch 7 is definitely perfect for my needs. Great UI as always and its easy to use. Im a Personal trainer so the Samsung Health features are a must but ive seen even more Reliable apps now that i cant wait to test out ! Perfect for my Hikes/trails & my Workouts
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good!
on July 29, 2024
Posted by: Sammy2watch
[This review was collected as part of a promotion.] Working great and huge upgrade from my watch4 classic! Great AI features in the message replies, definitely makes texting easier on the watch. Looks clean and works well!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!?!
on July 29, 2024
Posted by: GalaxyGuy49
[This review was collected as part of a promotion.] I got the new 7 and I'm loving it. It's finally a bigger size and more rugged. That AI on my new Galaxy phone is awesome!
Value
5
Written by a customer while visiting Samsung US
Posted by: Kristen
Expertise:Expert
Verified Purchase:Yes
This battery is horrible compared to the galaxy 5 watch i had. It's hard to get accurate health readings if I have to charge the watch over night every night. Also it would be great if I could assign a gesture to skip to the next song. I work in a lab and can't touch things with my hands. I like that I can pause/play media by just using a gesture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 12, 2024
Thanks for reaching out, Kristen. Your feedback is greatly appreciated as we continue to make improvements and changes. We see that you reached out to share your feedback on the Galaxy Watch7. We noted your concerns about encountering some challenges with the battery life, which may be impacting your ability to track health metrics effectively. If you're finding the health readings less accurate due to charging interruptions, Samsung recommends making sure your Watch7 is updated to the latest software version, as optimizations can improve battery performance and enhance overall efficiency. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. Also, check out the link attached for additional options to help optimize your battery life. If this persists, feel free to reach out to Samsung Support to further troubleshoot this.
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
5
Improved battery life and options
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] One of the main reasons I upgraded my watch is because of Galaxy AI and the additional options it gives for monitoring health.
Value
5
Written by a customer while visiting Samsung US