Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm BT - Silver - (2023)
Average customer rating
4
(233 Reviews)
Rating breakdown 233 reviews
5 Stars
134
4 Stars
34
3 Stars
26
2 Stars
14
1 Star
25
78%of customers recommend this product.
(
113 out of
144)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm BT - Silver - (2023)
Customer Rating
5
😎
on August 24, 2023
Posted by: Mmmm
from El Paso TX
Expertise:Expert
Amazing tech. Paid samsung pay. Once updated it was navigating smoother
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad software
on September 12, 2023
Posted by: Ikarona
Expertise:Intermediate
The problem is, that it absolutely awful in detecting sleep. I've been using mine almost a month, so if there any ML on sleep tracking(I wear them EVERY night) - I don't know, how much time it needs to learn.
Cons
1. Sometimes it can't correctly detect when I woke up, giving me extra 15-20 minutes of sleep(ex. I woke at 8:00, watch says 8:20)
2. It can't detect naps automatically. Yes you can input nap time in Galaxy Health, but why do I need to do it manually, if its's possible to detect (even my old not Samsung-band could do it)
3. I've come around many people on internet making posts(on reddit, Samsung forum) about "How bad this watches detect sleep phases". It usually tells me about ~20-40 minutes of deep sleep, which doesn't seems to be true. (You can read people comparing them with other watches, even polysomnography)
All of problems looks like software problems. But month after release we didn't get any fixes.
Cons
1. Sometimes it can't correctly detect when I woke up, giving me extra 15-20 minutes of sleep(ex. I woke at 8:00, watch says 8:20)
2. It can't detect naps automatically. Yes you can input nap time in Galaxy Health, but why do I need to do it manually, if its's possible to detect (even my old not Samsung-band could do it)
3. I've come around many people on internet making posts(on reddit, Samsung forum) about "How bad this watches detect sleep phases". It usually tells me about ~20-40 minutes of deep sleep, which doesn't seems to be true. (You can read people comparing them with other watches, even polysomnography)
All of problems looks like software problems. But month after release we didn't get any fixes.
Pros
1. Nice sport detection
2. Interesting interface
3. Amazing bezel
4. Battery life
1. Nice sport detection
2. Interesting interface
3. Amazing bezel
4. Battery life
Features
1
Performance
3
Design
4
Value
2
Response from Samsung USBy Debra, Social Commerce, September 14, 2023
Hey there Ikarona,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Check out the articles titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Samsung Health data does not sync" for some quick troubleshooting steps that you can take to resolve what you have been experiencing with your Galaxy Watch6 Classic. Please do not hesitate to contact Samsung Support if you would like any additional assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/troubleshooting/TSG01003270/
https://www.samsung.com/us/support/answer/ANS00090402/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Check out the articles titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Samsung Health data does not sync" for some quick troubleshooting steps that you can take to resolve what you have been experiencing with your Galaxy Watch6 Classic. Please do not hesitate to contact Samsung Support if you would like any additional assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/troubleshooting/TSG01003270/
https://www.samsung.com/us/support/answer/ANS00090402/
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! I understand the complaints though
on August 22, 2023
Posted by: BeStan
from New York
Expertise:Intermediate
I understand why many people complaints about the battery but this watch is awesome!!! It's challenging to have a big battery and a watch that doesn't look bulky. I believe Samsung and Google have done a great job with this watch. It looks classic, stylish and slim, even though I bought the 47mm. I'm happy now it can last an entire day without draining all the battery while doing a day of bicycling exercise like the Watch 4 used to do. I'm so happy with it!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Battery drain
on August 18, 2023
Posted by: Ron G
Have Watch 6 for 4 days. Horrible battery drain. With EVERYTHING off, drains to zero in 5 hours. Did ALL the recommendations. Nothing worked. Can't even tell the time for more than 5 hours. Sad
No, I would not recommend this to a friend.
Response from Samsung USBy Michael, Social Commerce, August 28, 2023
Hi Ron G,
Thank you for your review of the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6 Classic.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Thank you for your review of the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6 Classic.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Junk, My older Samsung watch was so much better.
on December 20, 2023
Posted by: DLDBA
from Texas
Expertise:Expert
Significant issues so far. It overheats when charging almost immediately. It did not come with a charger! I am using my old OEM samsung charger from my other watch. Samsung got "cute" with the watch Lugs and they are angled instead of the standard straight lugs that support good bands. The band that can=me with the watch is quite uncomfortable. The blood pressure monitoring is not functional in the US. This watch looks cheap, but I bought it instead of just having the battery on my Gear S3 watch replaced. Also, the watch came charged at 85% and was down to 35% in just 9 hours. My 7 year old watch, with the degraded battery goes almost as long on a charge. I have ordered a new charger, but if I can't even get it to charge, I will have to return it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, December 21, 2023
Hello there Dldba,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6 Classic. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 Classic box includes the Galaxy Watch6 Classic Case + Inbox band as well as a Wireless Charger. The charging head for plugging the USB cable into a wall outlet is not included. Use only Samsung charging devices rated with an output voltage of 5v and an output current of over 150mA (sold separately). Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage. For your convenience, I have linked your device manual and a list of compatible bands for your Galaxy Watch6 Classic for your review. Fun fact: the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! When you have some free time out of your hectic holiday shopping available, also check out, "Reduced battery life on your Samsung smart watch" for some awesome tips on how to get the most out of your watch's battery life. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the provided resources. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?accessories_type=Watch+Bands&category_names=Smartwatches&wearables_compatibility=Galaxy+Watch6+Classic
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6 Classic. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 Classic box includes the Galaxy Watch6 Classic Case + Inbox band as well as a Wireless Charger. The charging head for plugging the USB cable into a wall outlet is not included. Use only Samsung charging devices rated with an output voltage of 5v and an output current of over 150mA (sold separately). Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage. For your convenience, I have linked your device manual and a list of compatible bands for your Galaxy Watch6 Classic for your review. Fun fact: the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! When you have some free time out of your hectic holiday shopping available, also check out, "Reduced battery life on your Samsung smart watch" for some awesome tips on how to get the most out of your watch's battery life. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the provided resources. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?accessories_type=Watch+Bands&category_names=Smartwatches&wearables_compatibility=Galaxy+Watch6+Classic
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
5
Very elegant watch. I highly recommend it
on August 28, 2023
Posted by: SteveInSoCal
from Los Angeles California
Expertise:Expert
I have had my Galaxy Watch 6 Classic for a week. I traded my Watch 5 Pro and for me it was worth the upgrade. I got the taupe band and it really looks nice. This is the most elegant watch Samsung has produced. I was concerned that a 47mm watch would be too large for my smaller sized wrist but that wasn't the case. I make my own watch faces that have black backgrounds and use less than 1.5% pixel ratio with Always on Display. I have had no problem getting 2 days on a charge. The only issue I have had is with FedEx shipping my return. It's been stuck at the Hutchins Tx location for 5 days.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
LOVE THIS WATCH BUT IS NOT WATERPROOF!!!
on December 27, 2023
Posted by: JAMOORE
from ATLANTS
Expertise:Intermediate
JUST GOT THIS WATCH FOR CHRISTMAS! SECOND SAMSUNG WATCH! AMAZING, BEAUTIFUL WATCH! JUST BEWARE, THIS IS NOT WATERPROOF! NONE OF THE WATCHES ARE WATERPROOF! THERE IS ADDITIONAL INFO ON THE SAMSUNG DESCRIPTION! WENT SWIMMING AND SAMSUNG WATCH BIT THE DUST! TURNS ON AND KEEPS TRYING TO REBOOT! THAT IS WHY I GOT THE NEW WATCH!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on August 17, 2023
Posted by: Diane
from PA
Expertise:Intermediate
This was so disapointing, had the watch 4 days. Could not make it through one of the days with a charge. In fact I get up at 5Am and by noon I'd have to charge it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Michael, Social Commerce, August 24, 2023
Hi Diane,
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we strive to be innovators and we are constantly trying to improve on our existing designs, with that said, it seems as though you are having a less than ideal experience with the Battery life of your new watch.
I would love to provide you with a link to some tips on how to get the best performance out of your Watch.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
I would also like to point out that you may need to contact Customer Care to help troubleshoot your device further.
I hope this information helps, and that you are able to enjoy your Watch even more.
Best,
-Michael
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we strive to be innovators and we are constantly trying to improve on our existing designs, with that said, it seems as though you are having a less than ideal experience with the Battery life of your new watch.
I would love to provide you with a link to some tips on how to get the best performance out of your Watch.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
I would also like to point out that you may need to contact Customer Care to help troubleshoot your device further.
I hope this information helps, and that you are able to enjoy your Watch even more.
Best,
-Michael
Written by a customer while visiting Samsung US