Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm BT - Silver - (2023)
Average customer rating
4
(233 Reviews)
Rating breakdown 233 reviews
5 Stars
134
4 Stars
34
3 Stars
26
2 Stars
14
1 Star
25
78%of customers recommend this product.
(
113 out of
144)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 43mm BT - Silver - (2023)
Customer Rating
1
the worst watch on the market
on June 29, 2025
Posted by: Nosam
Expertise:Expert
From an electronic watch perspective, it is the biggest mistake I have ever made in my life.The clock is extremely slow, you have to wait at least 15-20 seconds while switching between sections.None of its features work except for the alarm and blood pressure, but it is shown as working in advertisements, which is wrong.I don't understand why they made and released such a slow watch.There is a green light flashing on the bottom of the watch, I assume it's for measuring heart rate, either this light or the surface of another watch creates brown spots on your wrist.They will most likely release a new watch in late June or mid-July I'm not sure if I will buy the new watch that Samsun will release, but I was very disappointed with this watch.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 30, 2025
Aloha Nosam,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6 Classic. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please feel free to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your device. If you would like further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6 Classic. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please feel free to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your device. If you would like further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Posted by: Marianne
from St. Petersburg, FL
Expertise:Intermediate
Verified Purchase:Yes
I love my Galaxy watch6 classic. It has all features I need with my favorite being the sleep coaching and the fitness app. The watch is also a beautiful accessory.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, March 5, 2025
Hey Marianne,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us. We're elated to hear that your Galaxy Watch6 Classic is exceeding your expectations so far. It's awesome that you're able to stay productive and connected to what matters most to you. If you would like to share any other feedback with us or if you would like further assistance, please let us know by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us. We're elated to hear that your Galaxy Watch6 Classic is exceeding your expectations so far. It's awesome that you're able to stay productive and connected to what matters most to you. If you would like to share any other feedback with us or if you would like further assistance, please let us know by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch6 Classic
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
5
Much improved version of the Classic watch!
on October 4, 2023
Posted by: Eharris
from S.E. Mass
Expertise:Expert
So I have had this new watch for a about a month now, and I can say it's been a nice upgrade. I traded in a Watch 4 Classic 46mm LTE for this Watch 6 Classic 47mm and I'm more than satisfied. The relative subtle differences are actually quite large.
1st - The smaller bezel has made the watch gain a huge amount or screen real estate while retaining the classic bezel experience which I can say is epic. The screen itself is much brighter, which is now readable in direct sunlight no problem, and has a higher DPI so things are even more thrilling to view.
2nd) New OS is liquid smooth, and the small upgrade in ram/processor speed has complimented this new OS. It's stable, fast and just works!
3rd) The new software has much better battery management complimenting the new bigger battery. The first week or so it was still learning my habits so the life of the battery was barely making it through an entire day. Now that the learning curve has been completed, the battery life is much more improved. So much so, I'm now impressed. It lasts through an entire day and night, before having to get a recharge. The new charger easily charges this watch almost twice as fast as my Classic 4 so it's back on my wrist in no time.
2nd) New OS is liquid smooth, and the small upgrade in ram/processor speed has complimented this new OS. It's stable, fast and just works!
3rd) The new software has much better battery management complimenting the new bigger battery. The first week or so it was still learning my habits so the life of the battery was barely making it through an entire day. Now that the learning curve has been completed, the battery life is much more improved. So much so, I'm now impressed. It lasts through an entire day and night, before having to get a recharge. The new charger easily charges this watch almost twice as fast as my Classic 4 so it's back on my wrist in no time.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrendous battery life, save your money.
on August 25, 2023
Posted by: Shawn
Expertise:Intermediate
Watch barely lasts a day, even with always on display amd other settings turned off. I've only had it a couple weeks and multiple times now I've gone to bed with >50% battery and woken up with the watch battery dead/drained. It's a good product otherwise but who cares when the battery life is so awful.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, August 31, 2023
Hey there Shawn,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy WAtch6 Classic. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day? Very convenient, if you ask me! When you finally need to power up your Watch6 Classic again, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. Let us know if you would like any further assistance or if you have any questions for us by contacting Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy WAtch6 Classic. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day? Very convenient, if you ask me! When you finally need to power up your Watch6 Classic again, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. Let us know if you would like any further assistance or if you have any questions for us by contacting Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
3
Great software, not so good hardware
on August 18, 2023
Posted by: Cycling _dude
from Miami, Fl
Expertise:Expert
Got this to upgrade my watch5, had galaxy wear devices since the watch 3 and as an avid cyclist had the HR, GPS and recovery metrics always present when using this biometric measure device.
This iteration, or at least the one I've got, was wildly innacurate on HR and recovery (sleep) cycles.
Where my watch5 and a whoop device I own since the start of this year where marginally close the watch6 did not get close to either.
This iteration, or at least the one I've got, was wildly innacurate on HR and recovery (sleep) cycles.
Where my watch5 and a whoop device I own since the start of this year where marginally close the watch6 did not get close to either.
As fitness and tracking of biometric KPIs is my main use I'm disappointed by the lackluster performance and nonchalant brand attitude of the brand for what could be the core fan base of this line.
All other features do as they promise, play music, pay, read messages and the software is intuitive and easy to get. If that's your main use get one.
So I'm sticking to my wear5 for the time being even when I'm truly missing the watch6 dial crown.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Michael, Social Commerce, August 28, 2023
Hi Cycling _dude,
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to innovate and improve on our existing designs, and it seems may have had a less than ideal experience with your new watch.
I would like to provide you with an article that may help you as well as links to be able to reach out to support that may be able to troubleshoot your watch further.
The article is titled: Step and heart rate tracking not working on Samsung smart watch. Please select this link to access the article. https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Here are links to be able to access more support.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Please feel free to reach out if you have any questions and thank you again for purchasing the all-new Samsung Galaxy Watch6 Classic.
Best,
-Michael
Thank you for purchasing the all-new Samsung Galaxy Watch6 Classic.
Here at Samsung, we are always trying to innovate and improve on our existing designs, and it seems may have had a less than ideal experience with your new watch.
I would like to provide you with an article that may help you as well as links to be able to reach out to support that may be able to troubleshoot your watch further.
The article is titled: Step and heart rate tracking not working on Samsung smart watch. Please select this link to access the article. https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Here are links to be able to access more support.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Please feel free to reach out if you have any questions and thank you again for purchasing the all-new Samsung Galaxy Watch6 Classic.
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Battery Life
on February 8, 2024
Posted by: Spark
Expertise:Intermediate
The short time I've had this watch, it has given me tons of grief. The battery life they claimed was obviously a lie. I lost 15% in 1 hour. That sort of drain is ridiculous. It's already advertised as 20 hours LESS than the Watch5 Pro which is strange that a new generation would have less battery. If you had a choice between a 5 Pro and 6, go for the 5 Pro. Very disappointed in this.
Response from Samsung USBy Social Commerce, February 8, 2024
Salutations Spark, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Typically, the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the free time out your busy day to learn more about how to increase your watch's battery life. If you would like any further assistance afterwards, do not hesitate to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Only Lasts One Day
on September 5, 2023
Posted by: Randey
I am having trouble trying to understand why my Galaxy watch 6 classic barely makes it through the day starting from a full charge. My watch 5 Pro easily went two days with a full charge. I have looked everywhere on the internet trying to find out why and can find nothing that would tell me why my battery does not make it as long as they said it would. I've even deleted some programs I had on my watch 5 pro to see if it would give me more battery time and it does not. I am very disappointed with this.
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Hey there Randey,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time out of your busy day to learn more about how to extend your watch's battery life. For your convenience, I have linked this article below for your easy access. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or troubleshooting on your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy Watch6 Classic battery can last up to 40 hours so that you have enough power to do more in your day. When you finally need to power up your Watch6 Classic, you can quickly charge it back up from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time out of your busy day to learn more about how to extend your watch's battery life. For your convenience, I have linked this article below for your easy access. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or troubleshooting on your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6-classic/
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage GPS
on October 25, 2023
Posted by: Jakk
Expertise:Expert
GPS is totally unreliable, often will not connect at all without a Wi-Fi connection, rendering it pretty much useless as a “fitness” watch, much less an “adventure” watch you might depend on for directions.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 26, 2023
Hi there Jakk,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. When you have the availability in your schedule, please take a moment to review the article that I have linked below for you titled, "GPS not working properly on Samsung smart watch" to help resolve what you have been experiencing with you new Galaxy Watch6 Classic. Do not hesitate to reach out to us at Samsung Support if you would like any additional assistance or if you have any questions afterwards. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. When you have the availability in your schedule, please take a moment to review the article that I have linked below for you titled, "GPS not working properly on Samsung smart watch" to help resolve what you have been experiencing with you new Galaxy Watch6 Classic. Do not hesitate to reach out to us at Samsung Support if you would like any additional assistance or if you have any questions afterwards. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Written by a customer while visiting Samsung US