Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.4 out of 5
4.4
(50 Reviews)
Open Ratings Snapshot
Rating breakdown 50 reviews
5 Stars
33
4 Stars
10
3 Stars
4
2 Stars
1
1 Star
2
81%of customers recommend this product. 
(
30 out of 37
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Pretty good phone
on August 28, 2024
Posted by: DShAZ
from Chandler, AZ
Expertise:Expert
Verified Purchase:Yes
Pretty good phone! I switched to this phone S24 Ultra from my S23 Ultra and the impression exceeded my expectations. First, the application to move everything from the old to the new phone grew up comparing to the previous version couple years ago, the whole migration was nice and smooth with pretty rare exceptions like entering a password to some store apps, etc. All accounts and most of the data was copied pretty correctly. The very big surprise is the speaker, fantastic quality! I know that the phone is water protected, but don't want to test, honestly ;) The buttons are slightly off the previous position in S23 Ultra, so I had to purchase another case, but that's fine since it has a much better functionality. The CPU is visibly faster, than S23 Ultra, which is a plus. The OS has more useful features, than in S23U. Yes, I'd strongly recommend this phone to my friends, no doubt!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't expect them to roll out the red carpet.
on August 31, 2024
Posted by: Mike
from USA
Expertise:Intermediate
Verified Purchase:Yes
I miss the days when a premium phone came with a premium feel. Cameras and processors have gotten more impressive; everything else has gotten worse. Oh, and you think paying nearly 2k for a phone means we'll be good enough to throw a five dollar charger in the box? We've got news for you.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 31, 2024
Thanks for the outreach, Mike. We greatly appreciate hearing from our customers and getting their feedback. We see that you reached out to share your experience with the S24 Ultra. We're glad to see that you are impressed by the camera and powerful processor, making it a great choice for gaming. It features efficient heat dissipation, a high visibility display, and a long-lasting battery to keep you powered through your favorite mobile games. Its advanced gaming tools include ray tracing, which enhances gameplay graphics with realistic shadows and reflections. The Galaxy S24 Series includes a USB-C to USB-C cable, a SIM ejector tool, and a quick start guide in the box. If this was not the case, please contact Samsung Support so we can investigate further. - Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not a good experience
on August 31, 2024
Posted by: Theo
Verified Purchase:Yes
After 2 days phone wouldn't charge. Replacement lost.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Response from Samsung USBy R&R Team, August 31, 2024
Thanks for contacting us, Theo! We really appreciate you taking the time to share your feedback. We noticed that you reached out to share your feedback on the S24 Ultra. The Galaxy S24 Ultra features a 5000mAh (typical) battery that offers a long battery life, allowing you to watch videos for up to 30 hours or play music for up to 95 hours. Keep in mind we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. If your device is not charging, check out the link attached for options to help troubleshoot this. If you are still experiencing this after troubleshooting, please contact Samsung Support for further assistance.
https://www.samsung.com/us/support/galaxy-battery/charging-tip/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst experience
on September 7, 2024
Posted by: SSSR
from AZ
Verified Purchase:Yes
Got the defective piece, very unsatisfied. V
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 24, 2024
Thank you for contacting us to share your feedback on the Galaxy S24. With the S24 Ultra, you can now search like never before with Circle to Search. This feature allows you to simply trace an object to get Google Search results or circle text to translate it. It's a new visual way to find what you're looking for. Additionally, you can speak foreign languages on the spot using Live Translate with Galaxy AI. This feature unlocks the power of convenient communication with near-real-time voice translations right through your Samsung Phone app. We'd like to gather more information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Will happen again.
on September 9, 2024
Posted by: Danbo
Expertise:Expert
Verified Purchase:Yes
This the best and only way I will buy my Samsung products from now on.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S24 1 TB is the best thus far...
on September 11, 2024
Posted by: MCMLXXIV
from Detroit, MI
Expertise:Expert
Verified Purchase:Yes
Galaxy S24 1 TB is the absolute best thus far.....
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Forced post processing ruins all pictures.
on September 16, 2024
Posted by: OONN
from US
Expertise:Expert
Verified Purchase:Yes
Picture post processing is the worst thing Samsung has ever done. IT RUINS EVERY PICTURE.
S23 ultra had better results taking pictures without that forced post processing.
Set it to Minimum is still too much, there should be an option to turn it off COMPLETELY.
Pictures are a form of art. They should not be changed by force in an unreversible way, they should just reflect what the photographer is aiming at unless, the photographer wants the AI collaboration.
Moon pictures taken with the S23 ultra a year ago were astonishing. Use that as a time reference for your algorithms for a time when it was really good and update S24 software to mimic that before the post processing forced intrusion to alter every single high definition picture colors and textures.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 1, 2024
Hi Oonn. It's great to hear from you. It looks like you reached out to share your thoughts about the Galaxy S24 Ultra. Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. We see that you reached out to voice your concerns about the post-processing of pictures you've taken. The good news is that you can disable this. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you have any further concerns or need help with anything, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on September 16, 2024
Posted by: Tom Fox
Expertise:Expert
Verified Purchase:Yes
Very good. Excellent, and very good with Excellent.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
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