Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Best earbuds ever!
on December 28, 2022
Posted by: Rammbler
from Atlanta, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] I was gifted these for Christmas and it's the best gift ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: MPR07024
Verified Purchase:Yes
They don't stay in your ears. I've watched actual videos about putting them in your ears and no matter what I do, they don't stay in. I like my old pair much better.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, May 24, 2024
Hey there MRP07024, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your earbuds is to your usage and enjoyment. In addition to the videos, if you have already used the additional ear tips in a larger and smaller size, you can perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to have this experience or have any additional questions. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Evan
Expertise:Intermediate
Verified Purchase:Yes
Sound profile, and pass through hearing are both improved. They fit in the ear much better in my opinion as well compared to the 1st pros. I like the matte charging case too.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Hall
from GA
Expertise:Expert
Verified Purchase:Yes
They will not stay in your ears! Will be returning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Hall, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how vital it is to have that ideal fit from your earbuds every day. We have provided a link to an article to help you with the ideal placement, and recommend performing a fit test. You can do this in the Samsung Wearables App when you are connected and have the earbuds placed in your ears. We have also provided a link to the Samsung Support Team if you continue to have this experience or would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from West coast,California, Bay Area
Expertise:Expert
Verified Purchase:Yes
I like em so much the fit is amazing,the sound quality is extremely good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound is above and beyond
on September 2, 2022
Posted by: Lynn
from Micanopy, FL
omg just buy these they are so awesome. the battery life is good but for the sound i do not want to take them off. i might buy another set just so i can listen all the time. omg they are the best earbuds i have ever had. i love these through my phone but on my computer the microsoft sound is just not loud enough. the phone is fantastic. my husband is supper picky about his music sound and he told me to buy him these buds.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
For the most part I love them.
on September 8, 2022
Posted by: Tony
from Magnolia, Ky
as for feature packed they are the best i have ever used. i haveoddd ear size or shape i guess and find it a little hassle getting them in enough that i feel comfortable they won't come out. the different size tips doesn't really help the issue. my previous favorite earbuds were the beats pro and i absolutely loved the way the could be inserted in your ears as well as having the loop that go's around your ear almost making it impossible for one to fall out. would be a great feature to think about in the future.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable and excellent sound quality
on September 9, 2022
Posted by: Alan
i these are my 3rd pair of samsung buds and i have to say they are the best ones i've owned, the fit is finally perfect super comfortable 👌, the sound is superb i use them every day for long periods of time i love them.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US