Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5 out of 5
5
Buds 2 pro experience
on June 30, 2024
Posted by: Abel
from Lancaster, PA
Expertise:Intermediate
Verified Purchase:Yes
The perfect earbuds, can't leave them home or life gets too boring.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds
on June 10, 2024
Posted by: Andrew
from California
Expertise:Intermediate
Verified Purchase:Yes
Overall great earbuds, I currently have no complaints.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Painful reaction
on August 5, 2024
Posted by: Eddie
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
They are damaging my ears. I can't wear them for more than an hour and my ears begin to hurt. I feel as if my ear canal is swelling. I had to go about 2 weeks taking ibuprofen to reduce the swelling. I tried to wear them a second time only to have the same reaction.
Please help!
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 15, 2024
Hi Eddie, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it is to have your earbuds not function as intended. We have shared a link to the Samsung Support Team below. They can offer you one on one assistance through chat to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
great if you don't mind the ear infection
on February 20, 2023
Posted by: Keith
Expertise:Expert
They work great if you don't mind the ear infection. Seriously Samsung, I am waist deep in your eco system, laptops, phones, watches, but I can't use the ear buds because of the inevitable puss that drips from my ears. Change the materials!
Features
5 out of 5
5
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 23, 2023
Keith, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Assuming you have kept the buds clean from dirt and earwax, we have included a link to the Samsung Support Team who can assist you by further troubleshooting the options for you. Thank you for being a loyal Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Come on Samsung , you can do better
on February 11, 2023
Posted by: California
Expertise:Expert
Love the sound and futures but the right side stopped working , Sent for repair and was OK for a week the again stopped working , Come on Samsung , you can do better
Features
3 out of 5
3
Performance
1 out of 5
1
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 14, 2023
California, thank you for your feedback on the Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the sound quality and features of the device. We have linked below the Samsung Support Team and Customer Care+ Team for assistance with the repair to your right bud. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Modern & Clean
on November 27, 2022
Posted by: PatRICK
from Texas
Expertise:Expert
I finally purchased the Buds Pro 2. I've owned multiple Buds in the past, Buds Live being my favorite, & Samsung continues to be the leader in innovation. Buds Pro2 are lightweight, finally waterproof, fit perfect in ear and sound great! Seamless connectivity to my Samsung Neo TV & my S22 Ultra 5G.alactus. My only dislike is I wish they offered more colors. it would be cool to have a red pair. I also like that the graphite color is a matte finish instead of glossy. Cant wait to see the 2023 lineup! #GALAXYGANG #TEAMSAMSUNG
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent!
on October 22, 2022
Posted by: CanNYC
from Brooklyn, NY
Expertise:Expert
[This review was collected as part of a promotion.] I've been an Apple user for over a decade. I recently got a Fold 4 and got these Buds2 Pro to complement my new foldable phone. Within the Apple ecosystem, I have Airpods Pro and that's what I will be comparing them against.
Now I know everyone's ear is different. But Galaxy Buds fit much better than the airpods. See with the Apple set, they would eventually become loose after an hour or so with my head moving around. I purcahsed those foam tips, but they didnt solve the problem. Now that's not the case with the galaxy buds. They fit much more secure. I can't emphasize how important this is.
Samsung's offering also comes in different colors (the one I have is grafite), and honestly, they look better. I got tired of the one and only white color option, and skinning them just makes it worse.
Sound quality and noise cancellation performance is very comparable. They both sound good, however on noise cancellation samsung has a slight edge. You know that feeling of pressure when music is off and the noise cancellation is on? That's much less with the samsung set.
I know people don't usually compare these two since they're made for different ecosystems. But Apple has been my base line and figuring out the differences are what is making me switch.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great audio in a terrible case
on January 19, 2023
Posted by: cDubya
Expertise:Expert
Bought this at the end of September. Upgraded from an older Bud. As of this review, I've had these Buds2 Pro for about 3.5 months.
I love the convenience of charging in the case and the Ambient Sound monitor. I have other ear buds that don't offer Ambient Sound. I prefer the ability to monitor ambient sound for safety. The audio quality on the Buds2 Pro are great with nice highs and deep bass. I've gone running with them. Occasionally, I will need to twist them on a little bit to keep a nice snug fit.
The case is a different story. Samsung uses some matte plastic that has a rubbery feel to it. The plastic coating on the top half of the case is different from the bottom half and has start to degrade. It has started to become tacky and sticky like some old rubbery plastic that been around for years. The bottom half still feels matte and smooth like it was when new.
Wished they didn't use this awful material. 3.5 months of use and the case feel horrible and looks horrible.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 20, 2023
cDubya, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled that you are enjoying the buds. We do now offer a silicone cover for our Samsung Galaxy Buds cases that will help you with the feel of your case. We appreciate you being a Samsung customer. -Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Showing 1-8 of 636 results 
1 2 3 4 5 ... 80 >>