Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: C Jacobs
from Upstate, NY
Expertise:Intermediate
Verified Purchase:Yes
I made the mistake of going with a low cost pair of Bluetooth earbuds from a third-party manufacturer. They were unsatisfactory, to put it kindly.
I finally ordered the Galaxy Buds2 Pro and they are worth every penny. They synced up with my Galaxy phone as soon as I opened the charging case using the Wearable app, and connect reliably every time. My old earbuds would lose connection between themselves, and oftentimes between the source device and one or both buds. Buds2 Pro keeps a strong connection in all ways throughout the recommended distance range. The sound is clear, well balanced, and the assortment of EQ settings helps to fit the profile to your taste. Battery life is long enough for me, but some others who need more than 8 hours of playback might opt for something else.
The seal from the silicone tips is good, and even with ANC off, outside noise is greatly isolated. When engaged, ANC works superbly. The seal test performed on the Wearable app helps choose the correct size to enable an optimal fit. Ambient mode works as described, and setting the buds to engage it when your voice is detected makes conversations a lot easier than having to pause playback or remove a bud completely. If I have one gripe, it is that the tips tend to moisten in an ear canal after a period of use that makes them prone to slide out. Overall, I am extremely happy with this purchase and mad at myself for not buying them sooner.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Yamileth
from Bronx, NY
Expertise:Intermediate
Verified Purchase:Yes
Good quality and good price. I fully recommend this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Grand Rapids, MI
Expertise:Expert
Verified Purchase:Yes
Tried multiple sizes. My phone keeps saying the seal is inadequate. No matter how I mix and match, it keeps saying they don't fit correctly.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
5
Response from Samsung USBy R&R Team, December 10, 2024
It's great to hear from you, Caleb. We see that you reached out to share your experience with the Galaxy Buds2 Pro. The Buds2 Pro is designed for a secure fit, ensuring you remain in your comfort zone. When comparing the Galaxy Buds Pro to the Galaxy Buds2 Pro, you'll notice that the Buds2 Pro has a 15% size reduction. This makes them smaller and lighter than ever, providing an even more comfortable and secure wearing experience. We noted your concerns about your earbuds not passing the fit test. To address this, try manually restarting them: insert the earbuds into the charging case and close the lid for at least seven seconds before removing them, allowing them to restart and reconnect automatically to your device. Next, open the Galaxy Wearable app on your connected phone to ensure both earbuds are connected and test their functionality. If the issues persist, you can perform a factory reset to return the earbuds to their default settings. For the Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, and Galaxy Buds2, tap "Earbud settings," then "Reset," and confirm. For Galaxy Buds, tap "About earbuds," then "Reset earbuds," and confirm again. For Gear IconX, tap the "SETTINGS" tab, then "About Gear," followed by "Reset Gear," and confirm. If you continue to experience problems, please visit a Samsung walk-in service center or schedule a repair service online. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
these are really cool the best headphones i have
on December 8, 2024
Posted by: Alexander
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
these are really cool the best headphones i have .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jorge M
from Miami, FL
Verified Purchase:Yes
Great earbuds, and the noise cancelling which is one of the main reasons i got them is excellent! No complains so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: pzavery77
Verified Purchase:Yes
they fit perfectly in my ear and the sound is crystal clear
Written by a customer while visiting Samsung US
Posted by: Axel S
from Riverside, CA
Expertise:Intermediate
Verified Purchase:Yes
Good audio quality, okay comfort, and nice color. Can hurt ears after a while but they're more comfortable than the JBL Tune 130s I was using.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: uofa
Verified Purchase:Yes
Love them, they are my 2nd pair. Great noise cancellation and quality. RIP to my first pair that was lost going through security.
Written by a customer while visiting Samsung US