Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
4 out of 5
4
Great sound and function but not great fit.
on November 7, 2024
Posted by: Busybeed
from Bucks County PA
Expertise:Intermediate
Verified Purchase:Yes
Great sound and functions but don't stay in my ear as nice as the Bud's Live did.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Busybeed, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are happy to hear you are so pleased with the audio quality of your earbuds. We have provided a link to an article to help you with the placement for the ideal fit, and recommend, as a follow up, performing a fit test in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would ever like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Premium sound
on November 9, 2024
Posted by: Juan Rosas
from NEW YORK
Expertise:Expert
Verified Purchase:Yes
They are the best, sound is amazing and never fall from ears, I really love them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound but don't stay in. Miss my old buds.
on November 15, 2024
Posted by: Tae H
from Tampa, Fl
Expertise:Expert
Verified Purchase:Yes
They keep falling out and settings different from my last pair of buds which Samsung no longer sell but found out my cell carrier still had them but I already purchased these.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there Tae H, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds2 Pro with us. We would be more than happy to help you troubleshoot the fit and settings of your earbuds and maximize your overall experience. We have provided a link to an article to help you with the fit, and recommend doing a fit test with your earbuds in the Samsung Wearables App. We have also provided links to the full device manual to help you with the settings and features, and to the Samsung Support Team to offer one on one assistance with any questions you may have. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Review
on November 15, 2024
Posted by: Maanvi
from New jersey, Fort Lee
Expertise:Beginner
I bought this in June 2024 but now I'm regretting on my decision of purchasing this. While on call or video call it suddenly gets disconnected and then connected so it is disturbing in the middle of the call. Also it gets loosen after sometime and falls off the ear.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 18, 2024
Hi Maanvi, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have earbuds that are not operating as intended or expected, especially during important phone calls. We have provided a link to an article to help you troubleshoot the Bluetooth connection. We have also provided a link to an article to help you with the fit of your earbuds, and recommend following up with a fit test you can perform in the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great option
on November 16, 2024
Posted by: Kewles
Best earphones, beautiful fittings comfortable and affordable
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Ideal upgrade
on November 16, 2024
Posted by: Gdavand1
Verified Purchase:Yes
Fantastic product. Crystal clear sound and great fit. Seamless integration with other Samsung products. Wish thru came with foam tips.
Response from Samsung USBy Social Commerce, November 21, 2024
Hello Gdavand1, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are thrilled to hear you find the use of your earbuds to be so fantastic, and you are enjoying the audio quality and secure fit of your new earbuds. We have provided a link to the Samsung Support Team if you ever have questions or would like assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great Sound, Poor Fit
on November 17, 2024
Posted by: Kevin
Expertise:Intermediate
Great sound, poor fit. Always fall out, never stay in place unless I am sitting still. Even walking or mowing the lawn they dont stay in place. A redesign with an over-the-ear bar is needed
Features
2 out of 5
2
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hi Kevin, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the enhanced audio quality of your earbuds, and we would love to help you enhance your experience and troubleshoot the fit of your device. We have provided a link to an article that highlights the optimal placement and way to insert your earbuds. We also recommend doing a fit test which you will find in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like one on one assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like it
on November 23, 2024
Posted by: Elli
Verified Purchase:Yes
Отличные наушники, я несколько лет пользовался Buds+. Разница ощутима изза наличия отличного шумодава. Но качество и глубина звука выше в Buds+ чем в Buds2 pro.
Written by a customer while visiting Samsung US
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