Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5 out of 5
5
PLEASANTLY SURPRISED Earbuds2 Pro
on October 15, 2024
Posted by: LMike
from South Central Texas
Expertise:Expert
I have owned my Galaxy Buds2 Pro for 2 years. I use them when hunting and mowing my property in noise cancelation mode providing a chance to listen to SXM Radio.
I recently forgot to remove my earbuds from my pants pocket, washed and dried my earbuds and was PLEASANTLY SURPRISED they still worked!!!
Cudos to Samsung for building a high quality, feature-rich product that's durable even after a wash cycle...
5-STAR REVIEW
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my buds 💕
on October 18, 2024
Posted by: Hilson
from Miami
Expertise:Expert
Verified Purchase:Yes
I love my new buds.i like the feature where I talk and the volume drops clutch feature
I would recommend this to a friend!
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I like Samsung but....
on October 18, 2024
Posted by: Samsung guy
from California
Verified Purchase:Yes
Translate inoperable, little loosely in your ears...
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Samsung guy, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you have the best experience possible with your device, and troubleshoot any frustration. We have provided a link to an article to help you troubleshoot the fit of your device, and recommend following up with a fit test when connected in the Samsung Wearables App. Without knowing what phone you are attempting to use with your earbuds, we have also provided a link to the Samsung Support Team to offer assistance with the Galaxy AI features. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good Headphones
on October 18, 2024
Posted by: Perry J
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the buds plus. I was originally looking at the buds 3 pros but I can't get with the ipod look. Great sound improvement over the buds plus. Bass and highs are clear without any distortion. They are small and have great battery life. Most people don't notice I have them on. The only gripe I have is that they don't come in red.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds2 Pro
on October 23, 2024
Posted by: SouthSlav
from Elgin IL
Expertise:Intermediate
Verified Purchase:Yes
Love samsung buds
Great product, amazing sound, easy to use, very comfortable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fall out
on October 24, 2024
Posted by: Jenn
Expertise:Intermediate
I loved my previous headphones. I bought these after my puppy ate my other ones. They do not stay in my ears. No matter what I try, they start to fall out after a few minutes.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hi Jenn, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fit of your earbuds is to you for your prolonged usage and enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test as a follow up in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very good earbuds.....after 18 days of usage
on October 26, 2024
Posted by: Anonymous
from Walnut, CA
Expertise:Expert
Verified Purchase:Yes
Although it is too soon to tell, i thought these earbuds are great in the following areas. Bluetooth connection with my phone was very responsive, easy discovery and and fast connection. The sound quality is excellent, even when the phone is 20ft away from the earbuds. What remains to be known is the battery life and the longevity of the earbuds.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 14, 2024
Hello Ben Wong, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds2 Pro with us. We are so happy to hear you have been enjoying the usage of your earbuds thus far. We have provided a link to an article to help you with the battery features and ways to maximize your battery life. We have also provided a link to the full device manual to help you maximize your overall experience. We have also provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product
on October 26, 2024
Posted by: Miguel G
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
The product fit is great, the noise cancelling 8.5 out of 10, the price is fair, the connectivity with my Ultra phone is the best, the battery life could improve.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 14, 2024
Hi there Miguel G, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the features and functionality of your earbuds. We have provided a link below to help you with the battery life of your device and ensure your earbuds are operating as intended. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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