Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
3 out of 5
3
Good but not perfect
on October 5, 2024
Posted by: Anonymous
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I previously used the first generation Buds and they were super comfortable to fit in the ear, but these feel like they will easily fall out of the ear. The plastics for the earpiece seem to be hard and the ear hurts after using them for a while. The microphones and noise cancellation are excellent.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 10, 2024
Hi there Gustavo, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds for a comfortable and prolonged usage. We have provided a link to an article to help you find the ideal placement of the buds, and would do a follow up fit test in the Samsung Wearables App to find that ideal fit. We have also provided a link to the Samsung Support Team if you continue to experience this frustration or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than the buds3 aka airpod knockoff
on October 5, 2024
Posted by: Ben Kyl
from Ms
Expertise:Intermediate
Verified Purchase:Yes
Great earbuds and for a great price. I prefer these to the buds3 pro.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
They could be better
on October 6, 2024
Posted by: Dulospistos
from Chino Hills CA
Expertise:Expert
Verified Purchase:Yes
The tips are to short and don't go deep enough into the ear canal letting sound escape and prone to fell out of the ear.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds2 Pro's are awesome
on October 8, 2024
Posted by: Scramblerman
Expertise:Intermediate
Verified Purchase:Yes
These are awesome replacements for my original Buds+ earbuds. The Buds2 Pro's are lighter and a little more comfortable the the Buds+, and I have stopped using my Pixel Buds Pro's altogether.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor fit
on October 9, 2024
Posted by: Bill
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
Not impressed I should have kept my old ones instead of trading them in
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 11, 2024
Hi Bill, thank you for your feedback on your Samsung Buds2 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds. We have shared a link below to an article to help you find the ideal fit of your earbuds and placement for a secure fit. We also recommend performing a fit test with your earbuds connected in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Need Battery Life
on October 11, 2024
Posted by: Robert Tech
from Wa
Expertise:Expert
Verified Purchase:Yes
Only thing is that the battery runs down faster than my last pair . Even when turning off Noise Cancelling and Ambient.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 18, 2024
Hey Robert! We see that you reached out to share your feedback on the Galaxy Buds2 Pro. We appreciate your insight regarding battery life. Designed to deliver an exceptional audio experience, the Galaxy Buds2 Pro features active noise cancellation and an ambient mode for customizable sound. To maximize battery performance, ensure all software is up to date and adjust settings based on your usage needs. By making a few changes, you can conserve battery power, ensuring your earbuds last when you need them most. When not in use, store the earbuds in the charging case with the cover closed, and adjust the notification settings through the Galaxy Wearable app on your connected phone. If you're using iOS, make modifications to the Galaxy Buds app. Your satisfaction is important, and we’re committed to providing the best experience possible. If you have further questions or need assistance, feel free to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Essentially comfortable
on October 12, 2024
Posted by: CMCC
from Bay City, Texas
Expertise:Intermediate
Verified Purchase:Yes
Really comfortable and the most essential functions to listen music
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent piece
on October 14, 2024
Posted by: Bee Lee
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great fit and functionality, very clear ,only drawback is that it irritates my ear so I have to keep A&D ointment handy, but other than that excellent ear bud.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds2 Pro, Bee! We’re delighted to see you love the fit and functionality, along with the clear sound quality these earbuds provide. We understand that finding the perfect ear comfort can be a personal journey. The Galaxy Buds2 Pro comes with silicone ear tips designed for comfort and stability, and we invite you to explore different sizes of ear tips to achieve an optimal fit. They are crafted to create a better seal for an immersive listening experience while ensuring comfort. In terms of materials, we are proud to use high-quality components that elevate your listening experience. The earbud body is made from durable polycarbonate, and the speaker mesh features stainless steel for crystal-clear sound. The silicone ear tips provide a soft touch for extended use. Check out the link attached to learn more about the materials used and how to address any possible allergic reactions. Thank you again for your thoughts, and we hope you continue to enjoy your Galaxy Buds2 Pro! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/sg/support/mobile-devices/wearing-the-galaxy-buds/
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Written by a customer while visiting Samsung US
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