Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Angie J
from Phoenix Arizona
Expertise:Expert
Verified Purchase:Yes
Quick charging, convenient size. Paring is not great. To go between 2 devices I have to turn off the Bluetooth and turn it back on. I did not have this issue with my older pair of Galaxy buds. If my computer was closed it would automatically connect my phone etc.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Toms
Expertise:Intermediate
Verified Purchase:Yes
The sound is definitely improved since my buds+. They fit comfortably, but they don't want to stay in all the time. Bending down they fall out. Kinda miss the Silicone wedges.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 23, 2024
Hi there Toms, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are so happy to hear you are pleased with the enhanced audio quality of your earbuds, and we would love to help you maximize your experience with the ideal fit. We have provided a link to an article to help you with the placement for a secure fit, and recommend performing a fit test with your earbuds in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Posted by: K Settlemyer
Verified Purchase:Yes
At first I was nervous bc one of the ear buds popped out while gardening on the first day I received them. I finally found the extra ear pieces and changed sizes and now I'm good. I like that I can talk on the phone so easily with these and still know whats happening around me.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Alexis
Verified Purchase:Yes
I had the Galaxy bud pros before these, and I'm satisfied with my upgrade. The fit is snug but it doesn't need to go far into your ear. The sound quality is wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Elke B
Expertise:Intermediate
Verified Purchase:Yes
Excellent buds quality sound and versatility definitely a great buy!
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Raph
from San Diego
Expertise:Expert
Verified Purchase:Yes
These buds are great. My 3rd pair…..only because I keep losing them. I take them everywhere.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Timothy
from Ky
Expertise:Intermediate
Verified Purchase:Yes
These buds are nice. I like them very much. I bought all the wearables. Watch , phone and buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jonny
Verified Purchase:Yes
The sound quality is excellent. The ANC is pretty good as well. The only thing I don't like about them is that if you do remove them from your ears to talk to someone, the sound starts playing through your phone's speakers instead of through the earbuds. This is very annoying and has no way of changing that in the settings that I can find. Sometimes you don't want the other person to hear what you're listening to, especially in a quiet environment. Samsung should really make this an option in the app. You make it to where the sound is subdued if you start speaking (not if another person starts the conversation), but sometimes you want to completely focus in a conversation and this hinders things. I would've given them 5 stars if not for this.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US