Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
4
Great Ear Buds
on August 26, 2024
Posted by: staticx288
Expertise:Expert
I recently purchased the Samsung Galaxy Buds Pro 2, and while there are a lot of things I like about them, there's one significant issue that has affected my overall experience: they tend to fall out of my ears.
What I Liked:
The sound quality of the Galaxy Buds Pro 2 is fantastic. The audio is crisp, with a nice balance between bass and treble, making music, podcasts, and calls sound great. The active noise cancellation (ANC) works really well, effectively blocking out background noise and letting me focus on what I'm listening to. I also appreciate the sleek design and the fact that they are water-resistant, which makes them ideal for workouts and outdoor use.
The Downside:
Unfortunately, I’ve had a persistent problem with these earbuds falling out of my ears. Despite trying all the different ear tip sizes included, I just can’t seem to get a secure fit. This has been especially frustrating during workouts or even just walking around. They might work better for someone with a different ear shape, but for me, this has been a significant issue.
Overall:
While the Samsung Galaxy Buds Pro 2 offer great sound and advanced features, the fit has been a real challenge for me. If you’re someone who’s had issues with earbuds staying in place before, you might want to try these out in person before purchasing. For those who can get a good fit, these could be an excellent pair of wireless earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Must Have!
on August 27, 2024
Posted by: Chrisfjj
from Creedmoor NC
Expertise:Beginner
Game changer! Love the noise cancelation! My wife and I enjoy the features!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Charges very fast and the app is good.
on September 1, 2024
Posted by: Blakemeta
I bought 3 months ago and they are very nice and working good for the price with my note 20.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Earbud volume is too quiet
on September 4, 2024
Posted by: 1stclass
I bought the Buds2 Pro a year ago, and while the sound quality was great initially, the experience has been disappointing over time. After a couple of months, the left earbud started losing volume, even at max settings. Eventually, I lost the right earbud, leaving me with the left one, which has become so quiet that even the 'find my earbud' feature is barely audible. I've tried cleaning them and adjusting all volume settings on my device, but nothing works. Unfortunately, I can't adjust the volume via the Wearables app or touch controls without the right earbud. My main complaint is that the left earbud is now far too quiet to be usable. I’m not sure if this is a hardware or software issue.
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there 1stclass, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We understand how important your earbuds are to you every day. WE would love to help you troubleshoot the audio getting quieter over time with usage. We have provided links to two articles, one to help ensure your earbuds are clean and free of debris that might be causing this experience. We have also provided a link to an article to help you with the quiet audio you mention. We have also provided a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Powerful and Cumbersome
on September 6, 2024
Posted by: McDoogal
I have been a fan of Galaxy Buds since the first edition. This version has a better battery life but the removal of the flat touch surface was a big mistake. Trying to adjust the position of these or eating something that requires a lot if chewing will result in the sensors getting bumped. Very flawed design. Go back to the old style if you can.
Response from Samsung USBy Social Commerce, September 9, 2024
Hi there McDoogal, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We understand how important your earbuds are to you and wanting a truly immersive and uninterrupted listening experience. If you are finding the touch sensors to be too sensitive, you can always disable them to ensure no accidental touches interrupt your experience. We have also shared a link to the full device manual and another to the Samsung Support Team. These experts can work with you to ensure your earbuds are functioning as intended. Thank you for b eing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on September 10, 2024
Posted by: Trevor
Worthless piece of junk. Volume fell to about 1/3 in the right bud after 6 months of use. Would not stay linked together while in use, one side would constantly disconnect. ANC feature did not block out much ambient noise. Will never buy another Samsung ear bud again.
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Trevor, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important your earbuds are to you and we would be happy to help you with any frustrations you are experiencing. We have provided links to articles to help you ensure your earbuds are clean and clear from debris that may be causing the volume you mention, to help you reset or sync the earbuds to each other, and using the ANC setting. We have also shared a link to the Samsung Support Team if this experience continues or you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jacob
Verified Purchase:Yes
Left em on the plane, the one day I had with them was great ! Lol.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Purchased in Aug. of 2022 and still kicking!
on September 12, 2024
Posted by: Obryan22
from Tupelo, MS
Expertise:Expert
I bought the graphite pro2's when they first came out so about 2 years ago. I love them and I will gladly buy another pair of this model earbuds. The sound quality has been amazing for the last two years. This has been your best design to date in my opinion and I tried those horrible pro3's and sent them right back. I'm going to buy another pair of the pro2's because this design is so much more superior than the newest pro3 design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US