Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: SJ12
from Columbus Ohio
Verified Purchase:Yes
Great product, quality and sound is excellent 👌🏾 👍🏾
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: tgm1
Verified Purchase:Yes
Great headphones, I wish there was a mute/unmute option while in a call or teams conference (ie double tap one of the ear buds)
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery life
on July 16, 2024
Posted by: Mp3dude
They're OK but no the best plus battery life only last 2 hours and half talking so I was very disappointed I'm returning this
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, July 16, 2024
Hey there Mp3dude, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand the value and importance of the battery of your device, and the factor it plays in your usage and enjoyment. We have shared below for your convenience and article to help you troubleshoot the battery life of your device. We have also provided a link to the Samsung Support Team. These experts can work with you one on one through chat to troubleshoot any frustration you are experiencing and help you have the best possible experience with your chosen products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Brandon
from California
Expertise:Expert
Verified Purchase:Yes
Amazing buds, really good quality for certain types of music, classical, hip hop, rock , the ANC works really, even though they are last years model they still are a good pair of headphones
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Robert
from SC
Expertise:Expert
Verified Purchase:Yes
Just got them. Not impressed. 2nd use,kept dropping frim bluetooth. Kept falling out of ears. Changed ear plugs,did the same. Slightest touch to push back in ears would turn things off. Noise cancelation not very good at all!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, July 18, 2024
Hey Robert, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important specific features are to you when using your earbuds and we'd be happy to help you troubleshoot any frustration you are experiencing. With regards to the connection to your device, we have provided a link to an article to help with this matter. We have also provided links to articles to help you with the ANC feature and fit of your earbuds. If you continue to experience the frustration with the fit, you can perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Germ
from Passaic,NJ
Expertise:Intermediate
Verified Purchase:Yes
Gave it a 4 only because I have to trade them in for the new pro 3 after a month owning this
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Vietec
from Dayton, OHIO
Verified Purchase:Yes
This is almost perfect. My primary complaints are that the "okay Google" feature does not even come close to reliably working, and when it does it cannot find half of my contacts. Further, the case is covered in a soft touch coating, which will eventually wear off and leave shiny spots (I actually just covered it on a Spigen though armor to prevent this). Now onto the good stuff: audio quality is top notch, and the features are pretty neat when they work. It does take a second or so for them to recognize that someone is talking to me, then tones itself down. The translating feature requires that you use their translator app. The fitment is great, i do not seem to get as sweaty in the ears with these compared to my last set of Galaxy Buds, gen 1 that these replaced.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Farlo
Expertise:Expert
Verified Purchase:Yes
Great sound quality!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
4
Value
5
Written by a customer while visiting Samsung US