Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Kim M
from Virginia
Expertise:Beginner
Verified Purchase:Yes
Great fit, easy auto connect, calls are great, works Great!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Columbus, IN
Expertise:Expert
Verified Purchase:Yes
These buds are amazing and super comfortable. I would definitely recommend these.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nancy
Verified Purchase:Yes
Great love the noise cancelling feature. The smart feature where it automatically turns off and on when it hears your voice is great.
Written by a customer while visiting Samsung US
Posted by: Dangel
from Miami Florida
Expertise:Intermediate
Verified Purchase:Yes
Really like the fit better than the 1st galaxy buds. The sound is amazing even with just using one bud.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Garfield
from Denver
Expertise:Beginner
Verified Purchase:Yes
I love ❤️ my earbuds amazing sound and easy to set up
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jervonne
Verified Purchase:Yes
I love it just wish it had a custom equalizer would sound much nicer to my liking
Written by a customer while visiting Samsung US
Customer Rating
4
This are good earbuds, but only buy if on sale!
on June 29, 2024
Posted by: Goatdawg
They should open the fractional star values, because these are better than a 4 star rating, but they're not a 5... Which is unfair to these earbuds, because if you can find them on sale, they're a sold buy. I just can't say that they're the best choice. Unless you live in the Galaxy world that is.
As for the sound quality, it's good. Balanced, with just enough bass enhancement to be pleasing. Unfortunately they never get loud enough to really enjoy sound quality.
The design of them are pretty good. They are light & stay in your ears pretty well. Why they stayed in my ears, they were prone to move around on me. This is a problem though as should the buds not be sitting right in your ear, you won't hear any of the details of their balanced tuning. . The app will get you a fit tester that helps you combat it, but it's a process to get to for how often they will need refitted. It might have been something easily corrected by different sized tips, but they're no other sizes included. Then their is the touch controls, which with how much you have to readjust these buds, they shouldn't have when capacitive, because when I adjust the buds I'm either changing the noise controls or starting or stopping the player.
Final verdict is they're good, but if not on sale... Wait.
As for the sound quality, it's good. Balanced, with just enough bass enhancement to be pleasing. Unfortunately they never get loud enough to really enjoy sound quality.
The design of them are pretty good. They are light & stay in your ears pretty well. Why they stayed in my ears, they were prone to move around on me. This is a problem though as should the buds not be sitting right in your ear, you won't hear any of the details of their balanced tuning. . The app will get you a fit tester that helps you combat it, but it's a process to get to for how often they will need refitted. It might have been something easily corrected by different sized tips, but they're no other sizes included. Then their is the touch controls, which with how much you have to readjust these buds, they shouldn't have when capacitive, because when I adjust the buds I'm either changing the noise controls or starting or stopping the player.
Final verdict is they're good, but if not on sale... Wait.
Written by a customer while visiting Samsung US
Posted by: cris
Verified Purchase:Yes
i decided to buy the buds for their ability to translate conversations. what samsung doesn't clearly advertise is that 1) this only works on some galaxy phones, and 2) most importantly, translation only works on an active call. from the advert, it seemed like you can just put the buds in, and hear people around you who talk in their native language, for exemple if you're traveling. also, i feel like my previous buds pro fit better. lastly, if im paying you money for something, let me decide how loud i want the volume.
Response from Samsung USBy Social Commerce, July 1, 2024
Hi Cris, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We understand how frustrating it can be when you expect specific features and they do not operate as expected. Without knowing what phone you are currently using with your device and the compatibility with Galaxy AI, we have provided a link to the Samsung Support Team. These experts can work with you one on one with how the Live Translate feature functions and all the ways you can use these earbuds. We have also included a link to an article to help you with the volume of your device as well to ensure you have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US