Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Brock
from Fort Wayne, Indiana
Expertise:Intermediate
Verified Purchase:Yes
The ear buds work and sound great. Make sure you get the insurance on them when you buy them, because they won't let you get it after the fact, not even two days later.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Leticia Mtz
from California
Expertise:Intermediate
Verified Purchase:Yes
Me estoy acostumbrando, me resulta un poco incómodo no escuchar a mi alrededor, pero el sonido y el poder contestar sin que me digan no te escucho se oye mucho ruido, lo vale.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Fins
from Austin Texas
Expertise:Expert
Verified Purchase:Yes
Sound quality is absolutely amazing. Noise Cancellation feature works phenomenally.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Bomb
on June 27, 2024
Posted by: Galaxy4Me
I bought these Galaxy Bud Pro 2, to upgrade from my Galaxy Buds+. To be honest, I find myself picking up my old Buds+ allot more often to use, bc I get better battery life out of them. It seems that the new Buds Pro 2s battery runs out quicker than my older ones. And sometimes when moving my head, I can hear static, like if there's a wire loose somewhere😆 Let's just say, I'm not too happy about my purchase🙄 but still rocking my old & trusted Galaxy Buds+ all night long🎶🎶Yeah‼️
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
4
Response from Samsung USBy Social Commerce, June 27, 2024
Hello Galaxy4Me, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the battery life of your device is to you on a daily basis. We have provided links to articles to help with both the battery life and the static you mention hearing with your device. We have also included a link to the Samsung Support Team if these experiences continue with your earbuds. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Timothy
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Disappointed with the noise canceling capabilities (NCC). Other NCC devices I have owned allow me to talk and mow my lawns. This one didn't come close to allowing that.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, June 27, 2024
Hi Timothy, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable specific features and settings of your device are to you. We have provided a link to an article to help you with the Active Noise Canceling setting of your device. We have also included a link to the Samsung Support Team if you believe there might be an underlying factor causing this feature to not operate as intended. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jason
from Miramar, FL
Verified Purchase:Yes
I love em. The sound is clear and whoever I am talking too can hear me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Reddman
from Texas
Verified Purchase:Yes
Sounds great! With all the technology thought samsung could've made more playing time earbuds
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
I’m impressed with the Galaxy buds2 pro, first off, they fit perfect and the sound quality is good, I love the ambient sound mode and everything about these earbuds, one of my best purchases thus far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US