Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Johnny D
Expertise:Intermediate
Verified Purchase:Yes
Just ok, there are cheaper options with better sounds out there.
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, June 17, 2024
Hi there Johnny D, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you maximize your experience and have a fully immersive listening experience. We recommend adjusting the audio profile in the equalizer section of the settings in the Samsung Wearables App. You can choose the best setting to align to your preferences. We have provided a link to the full device manual and the Samsung Support Team if you have questions or would like to explore the full capabilities of your earbuds. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Buster
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
The Buds2 Pro have crisp sound with rich base. The updated design lends to a more secure fit that helps reduce outside noise. A very nice improvement over the previous model. I love the custom buttons, so it conforms to the user.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Morefire31
Expertise:Intermediate
Verified Purchase:Yes
Feels like they can easily fall off, compared to the FE version
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Mohamed Ali
from MI
Expertise:Expert
Verified Purchase:Yes
Excellent product. I like the quality. I like the look. I like everything in this product. Samsung products are always amazing.
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Omar
Expertise:Intermediate
Verified Purchase:Yes
Incredible quality sound and long battery. Use these all the time for construction work and has auto silence for loud noises when in ambient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Scott
from Palmyra NY
Expertise:Expert
Verified Purchase:Yes
I'm not impressed. The distortion when ambient sound turned on it is terrible. Even with no wind just normal walking it sounds like a blown speaker as well as a constant humming. In standard model and noise canceling they're fine.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 24, 2024
Hey Scott, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would beore than happy to help you troubleshoot the Ambient Sound feature on your earbuds to help you have the best listening experience possible with your device. We have provided a link to two articles to help you with the audio settings and features. We have also shared a link to the Samsung Support Team if you continue to have this experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Use Ambient sound on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078084/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Ambient sound on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078084/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from DC
Expertise:Intermediate
Verified Purchase:Yes
Great buds, sound, excellent noise canceling controls and 360° audio.
Need to work on better battery life.
Need to work on better battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Smruthi
from India
Expertise:Intermediate
Verified Purchase:Yes
The ear buds fit really well. The sound quality is great and the noise cancellation is good too! Doesnt hurt or irritate when worn for long. A great upgrade from the buds live!
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US