Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
1
Not my first rodeo!!!
on June 17, 2024
Posted by: Dre Drizzah
This is my second pair and their just not good. Don't get them wet or, the microphone will not function properly. If you find them on sale then go for it, otherwise I say their trash 🗑...
Response from Samsung USBy Social Commerce, June 17, 2024
Hey Dre Drizzah, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro with us. We understand how important your phone calls are to you every day and we'd be happy to help you troubleshoot this matter with your earbuds in any way we can. While this device does have an IPX7 rating and can withstand some exposure to water, we don't recommend getting them wet intentionally as minerals and other materials in water can damage the earbuds. We have provided a link to an article to help ensure your earbuds are clean and free from debris that might be causing this difficulty with your earbuds. If you do use your earbuds for working out, we recommend ensuring they are dry prior to placing back in the charging case. We have also provided a link to the Samsung Support Team if you have additional questions. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
I was getting a ear infection
on August 7, 2024
Posted by: Jay77
from South Carolina
The Galaxy bud pro 2 started to give me an ear infection.. I thought it was the silicone ear tips so I changed it and it was doing the same thing is something wrong with the earbuds
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 16, 2024
Hi there Jay77, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would be more than happy to help you with this experience with your earbuds. We have provided a link to the Samsung Support Team. You can work with them directly through chat to help troubleshoot what may be causing this experience and review options for a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great fit, comfortable and great sound
on August 23, 2022
Posted by: Alex
i think these fit my ears very well right out of the box. very comfortable/soft for listening all day. the anc works well and i really like that it disables when talking. they are about the same size or slightly smaller than my original galaxy buds. very happy so far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy Buds Pro 2
on October 6, 2022
Posted by: I am a Samsung fan willam
from Corpus Christi Texas 78404
Expertise:Intermediate
[This review was collected as part of a promotion.] These bud's pro 2 are awesome, noise canceling is great, and I love them!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Buds2 Pro
on October 29, 2022
Posted by: Anonymous
from Linwood, Kansas
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had the Buds2 for almost 2 years. The sound quality and charging case is perfect. I wear them quite often and don't normally have any problems with them but lately I've had some trouble with them staying in my ears. I don't know if I'm just not putting them in properly at times or what but they do seem to work themselves out/loose. But overall no problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the ability to control volume with voice.
on October 17, 2022
Posted by: Meat Man
from Gary, In.
Expertise:Intermediate
[This review was collected as part of a promotion.] Purchased a month ago and very happy I did. Replacing an older pair.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 3, 2022
Posted by: ILoveSamsung
from Virginia VA
Expertise:Expert
[This review was collected as part of a promotion.] I bought this product 3 years ago and boy it is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but has glitchy
on September 3, 2022
Posted by: Alex
from Miami
very good fit from the very first time, amazing sound but... there is issues with the software. if you use facebook messengers for calls you wont hear the initial ring.... you can hear the ring on the phone speaker tho and only when they answer your call you hear the voice of the person in your ear... very annoying as you dont know whats happening.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US