Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5 out of 5
5
Samsung pods
on June 4, 2024
Posted by: Juliana
Expertise:Beginner
Verified Purchase:Yes
Excellent product. Very easy to use, great performance.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Big improvement from 1st gen
on June 4, 2024
Posted by: Bruce
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Excellent sound, and connection issues are a thing of the past!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Little wonders
on June 4, 2024
Posted by: Terry
from Haines city FL
Expertise:Intermediate
Verified Purchase:Yes
I have been using it for a week. The sound it's clear.the noise canceling its very good . Hands free calling it's good. Now touch controls kinda sucks. And battery time it's ok but not great. I also like the fact you can see the location of each ear piece. At least the last location you use them . The case it's amazing tiny and charges them fairly quick . You can use a wireless charger as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good noise cancelation
on June 4, 2024
Posted by: Celso
Verified Purchase:Yes
Good sound and good noise cancelation perfect package I got it free
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Works well
on June 4, 2024
Posted by: Bigaed2
Verified Purchase:Yes
They work seamlessly with my Galaxy 23 phone and the sound is great.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product with some issues.
on June 4, 2024
Posted by: Anonymous
Verified Purchase:Yes
Excellent sound quality and fitment. Unfortunately, battery life is not up to par with competitors. But will get you through most workouts and flights.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great with some connectivity issues
on June 6, 2024
Posted by: Nate
from Wi
Expertise:Intermediate
Verified Purchase:Yes
Comfortable with good sound quality. Has major connectivity issues if you walk with your phone in your pocket. Seems to cut in and out quite a bit.
Response from Samsung USBy Social Commerce, June 10, 2024
Hello Nate, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the seamless connection of your device is to your usage and overall enjoyment. We have provided a link to a great article to help you with this experience. We have also provided a link to the Samsung Support Team if you continue to have this experience after reviewing the article provided. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Needs some improvement
on June 6, 2024
Posted by: Flashywarrior
from Nd
Expertise:Intermediate
Verified Purchase:Yes
They dues super fast, even after I adjust the setting multiple different times. They dont always turn down the volume when i talk. but otherwise a good earbuds.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, June 10, 2024
Hey FlashyWarrior, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you troubleshoot any aspect of your device that is not meeting your expectations. We have provided a link to an article to help you with the battery of your device. We have also shared a link to the full device manual to help you with the different settings and features. Lastly, we have shared a link to the Samsung Support Team if you believe there is a different factor causing these difficulties with your device and would like further assistance. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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