Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5 out of 5
5
Must have earbuds
on May 30, 2024
Posted by: Sum yung guy
Expertise:Intermediate
Verified Purchase:Yes
Amazing piece of tech for just being ear buds super light weight they dont hurt my ears and they have more features then I could ever imagine earbuds having unbelievably amazing earbuds
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound and mic. Not so good battery life
on May 30, 2024
Posted by: Perucho
Verified Purchase:Yes
I like the sound of the new buds2, the mic is better from other people I talk to they can hear me better than my old buds and better than a jbl that I have a well. Cons, battery life seems to be short.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sounds great
on May 30, 2024
Posted by: Matt R
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Sounds and looks great, but not as comfortable as the buds2.
Response from Samsung USBy Social Commerce, May 31, 2024
Hi there Matt R, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand our customers have different preferences for the comfortable fit of their device. Without knowing what your experience has been specifically with the fit, we have provided a link to an article to help you with the optimal placement of your earbuds. You can also perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Surprisingly Amaziiiiiiiiiing
on May 30, 2024
Posted by: Yusuf
from Gainesville, VA
Expertise:Intermediate
Verified Purchase:Yes
Amazing sound!!! a lot better than the AirPods pro. the only issue is that you will need to set the buds up on an Android device before using (IOS users). but if you own an android, Enjoy the beauty of these buds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds2 Pro
on May 30, 2024
Posted by: Ahmad
from San Antonio, TX
Expertise:Expert
Verified Purchase:Yes
Overall, the Galaxy Buds2 Pro offer an outstanding blend of sound quality, comfort, and features. They are a worthy investment for anyone looking for top-tier wireless earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Comfort
on May 30, 2024
Posted by: Anonymous
from Dallas tx
Expertise:Expert
I found these to be quite uncomfortable and difficult to use. One of them fell off while I was at the gym, and I had to keep adjusting them throughout my workout. I would appreciate it if you could consider designing a version that provides better support for the ear.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, May 31, 2024
Hi there Jasmineochavez, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how valuable the fit of your earbuds is for a wide range of activities. We recommend first using the additional ear tips in a larger and smaller size to help you with the fit. We have provided a link to an article to help you with the optimal placement in your ear. Lastly you can perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. If you continue to have this experience, we have provided a link to the Samsung Support Team. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds
on May 30, 2024
Posted by: MadeWarReady87
Expertise:Beginner
I bought them great battery life drop them they bounce right off the ground work perfect can't complain
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
They don't sell replacement parts
on May 31, 2024
Posted by: Smsm
from New York
Expertise:Intermediate
Verified Purchase:Yes
I lost my case, and there was no option to buy a replacement case. The support person told me I couldn't use an aftermarket charger with the earbuds, so I bought a replacement. But then also took a risk and got an aftermarket charger for my original earbuds. The aftermarket charger worked perfectly. I wouldn't buy these again due to lack of replacement pieces, which is wasteful and distasteful upselling. The sound is good.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, May 31, 2024
Hello Smsm, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We value your feedback as we continue to innovate our product line and do our best to provide the best experience possible to our customers. Please, don't hesitate to reach out to us again in the future with any questions or additional feedback on all of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
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