Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Awesome Sauce
Verified Purchase:Yes
They are a great addition to the Samsung Galaxy Z Flip 5
Written by a customer while visiting Samsung US
Posted by: Shawn
Verified Purchase:Yes
Love them. Fit great . Sound quality is excellent.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Tony
from Miami, FL
Expertise:Intermediate
Verified Purchase:Yes
Buds2 Pro sound and feel good. The only issue that I have is having to readjust the position of the buds in my ears. I have the largest tips on which pass the sound test. They fit pretty well if I'm stationary. However, if I am on the move, I find myself having to readjust often and this is a pain when the touch controls are active. I hang up calls every time. I have to always turn off this feature with the Samsung Buds which is a feature I paid for, but never works out. I keep two pairs/brands of earbuds on me just because of this issue. The rest of the features are great!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Houston, Texas
Expertise:Intermediate
Verified Purchase:Yes
Sound quality and ANC is good on this device. I love the fact that this one stays and fits in my ears, as compared to the previous one (Buds Pro 1), though this one doesn't have high or low ANC settings, just direct.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anirudh
from Boston
Expertise:Intermediate
Verified Purchase:Yes
Noise cancelation during call is not good, lot of background noise
Features
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, May 29, 2024
Hi there Anirudh, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important your phone calls are to you every day and needing to ensure clear communication. We have provided links to two articles, one to help with the ANC feature and another to help with different call settings. We have also provided a link to the Samsung Support Team if these resources do not improve your call experience. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Samsung Community
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Facebook
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Elax
Verified Purchase:Yes
I was a bit afraid they would fall out of my ear but really respect the design as these have survived many workouts since I got them! Highly recommend!
Written by a customer while visiting Samsung US
Customer Rating
5
Sounds great even after taking a bearing
on May 29, 2024
Posted by: Joes
from North dakota
Expertise:Intermediate
I bought these back in November and work great. But the one thing that blew me away was I got extremity hurt at work and broke multiple bones all on my left side. The importance of that is I wear a watch 5 pro on the left and broke a finger watch is fine and the left pocket where I keep the buds completely fine but Managed to break my foot.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: JayP
from Princeton, NJ
Expertise:Expert
Verified Purchase:Yes
This is my 3rd or 4th pair of galaxy buds. Unfortunately they are easy to lose. I buy a new pair every time though because these are my preferred brand. Solid noise-cancelling sound, as long as you can get them to seat properly in your ear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US