Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Great sounds and clarity
on October 23, 2022
Posted by: JustBob777
from Pilot Rock Oregon
[This review was collected as part of a promotion.] I bought these about 3 months ago, and now I don't understand why I waited so long. They are great for around the house or on the road traveling. The noise cancelling is a great feature as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and Noise cancelation.
on October 27, 2022
Posted by: SmoothE611
from Parkland Florida
Expertise:Expert
[This review was collected as part of a promotion.] These are the best Bluetooth headphones that I have ever owned. They give 24-bit audio with my Galaxy S22 Ultra and do Dolby Atmos. They last a long time before they have to be recharged. With the charging case I only have to charge the case every 6 - 7 days. They fit securely in my ears. Even when exercising. They are great for making phone calls with. I would highly recommend these to anyone with an Android phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wife Loves them
on January 22, 2023
Posted by: DJG Realty
Gave them to my wife and she loves them, more than very expensive ones I bought her. They fit her tiny ears and sound great!
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money.
on January 30, 2023
Posted by: TSmith
Had these for a few months. Whenever ambient sound is on, there is a terrible whistle sound. Also left earbud volume works at about 10% of what it should be. Don't waste your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 31, 2023
TSmith, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Sometimes the buds can lose their sound quality if they are not regularly cleaned. If this is not the case for your device, we recommend reaching out to the Samsung Support Team and take a look at the warranty available for your device. Both are linked below for your convenience. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 6, 2024
Posted by: Galaxy4Life
from Texas
Expertise:Intermediate
Amazing product. Percent sound. Th e fit is even more comfortable than the buds pro. These are truly amazing. They easily sync between my tablet and phone. The chareg is awesome. They are so comfortable sometimes I forget they are there. And it pairs very easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
The technology is very good, but the design and comfort are not. Also, it does not cause confidence during use, since there is no safety system to prevent the device from falling during use.
Response from Samsung USBy Social Commerce, May 7, 2024
Hello Favizia, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would be happy to help you with the security and comfort of your fit to help you listen with confidence in your device. We have provided a link to an article to help with the ideal placement of the device in your ear. You can also perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
1
Inner ear rash
on May 24, 2024
Posted by: Aundray
I purchased 2 sets and between me and my wife our ears have broken out and developed a scab on the inner ear I have purchased every year they were released never had this problem til now
Response from Samsung USBy Social Commerce, May 28, 2024
Hi there Aundray, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important a comfortable fit is to your usage and enjoyment. We have provided a link below to the Samsung Support Team to help you with the materials used in this device and help troubleshoot all options available to have the best experience possible. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage of headphones ............................
on June 16, 2024
Posted by: Garbage of headphones
from South Carolina.
Expertise:Intermediate
Verified Purchase:Yes
I only used them once and one broke down...........
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 17, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a device that is not operating as expected. Without knowing what you are referencing as not working, we have provided warranty information and a link to the Samsung Support Team to help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US