Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Dave A
from Southern Utah
Expertise:Intermediate
Verified Purchase:Yes
I have the buds pro then got the buds 2 pro the sound is far better and the fit in my ears is much more comfortable and secure.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bigdons77
from Charlotte NC
Expertise:Intermediate
Verified Purchase:Yes
Great little ear buds. Quality sound and very good distance range from the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Alex
from Irvine, CA
Expertise:Intermediate
Verified Purchase:Yes
Good quality sound, but the bus is not impressive. Noise cancelation is not that impressive either.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Ivar
from Farmington Hills, MI
Expertise:Intermediate
Verified Purchase:Yes
Love the clarity of the sound and the base is awsome
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: David
Verified Purchase:Yes
Nice could use better battery life but still a win
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Damz
from California
Expertise:Intermediate
Verified Purchase:Yes
I love these buds. They sound amazing and fit perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Diddy
from Houston
Expertise:Intermediate
Verified Purchase:Yes
Nice sound quality but, they have to be charged frequently throughout the day and they do not stay in my ear. I have to keep readjusting for them to stay in because they keep falling out. They need something to lock them in place without irritating the ear.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Social Commerce, May 8, 2024
Hello Diddy, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are always happy to assist our customers with any aspect of their device that may be causing frustration during usage. With regards to the fit, we have provided a link to an article to help with the fit and placement of the earbuds for the most secure fit possible. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. For the battery of your device we have provided an article to troubleshoot this at your convenience. We also will say that using the Ambient Sound setting will allow you to listen longer than using the Active Noise Canceling setting. Lastly, we have provided a link to the Samsung Support Team if these resources do not help you resolve these matters. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chicago - IL 60016
Expertise:Intermediate
Verified Purchase:Yes
Excellent experience, but I lost it on the airport....I was go to Punta Cana....so I come back that time I did lost it on the Orlando airport....so how can u help me....????
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US