Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Survived a house fire
on April 15, 2024
Posted by: Spitz
from Sayville Ny
These earbuds are great they even survived my house burning down i found them 2 days after my house fire sitting in my desk drawer covered in melted plastic pulled it outseperated the earbuds from the plastic and they worked toatly fine with no visible damage and evrything still works evwn noise cancelling
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great sound low battery life
on April 16, 2024
Posted by: Peteypab510
The galaxy buds 2 pro have great sound and comfort. They are comfortable but kind of feels like they will fall out your ears when working out. The battery life is more like 3hrs total with the ear buds total use.
Response from Samsung USBy Social Commerce, April 17, 2024
Hello Peteypab510, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We understand how important the battery life of your device is to your uninterrupted listening experience and enjoyment. This device is designed to get up to 5 hours of uninterrupted listening with the ANC feature enabled and up to 8 hours with the feature disabled. While if you are using the device for calls it is designed to be up to 3.5 hours with the ANC feature and 4 hours without this setting. Without knowing how long you've owned this device, we have provided links to the Samsung Support Team and warranty information that does cover a one-year period. We have also provided a link to an article that provides more information about the battery of your earbuds. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Sounds okay, but...
on April 24, 2024
Posted by: Camlet
from Queens, NY
Expertise:Intermediate
Bought over a year ago and barely used. They're either hurting my ears or falling out. The sound is pretty decent if you manage to keep them in. Wish I could trade them in for something, anything else!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, April 25, 2024
Hey there Camlet, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand the fit of your buds is invaluable for your usage and enjoyment. We have provided a link to a great article to help with the optimal placement for the fit of your device. You can also try the additional ear tips that were included with your device to help with the fit. Lastly, you can perform a fit test while wearing the ear buds and connected in the Samsung Wearables App. We appreciate you being a Samsung customer, and hope you'll reach out to us if you have any questions. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Tyler
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
Great! Only thing is if your ear itches and the touch settings are on it becomes a pain
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Robert
from Maine
Verified Purchase:Yes
Sound quality, Length of charge, and versatility of use is spectacular... Small item Though.... If you're winter beanie hat is wet when working out Outside, The hat will activate the controls on the buds themselves and shut them off lol
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung14618
from Rochester NY
Expertise:Expert
Verified Purchase:Yes
So far they are perfect. I will be traveling in a few weeks so that will be the real test.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Grzegorz
from Akureyri, Iceland
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy Buds 2 Pro strike a balance between style and substance. Their ergonomic design ensures a snug fit, making them comfortable for extended wear. The sound quality delivers rich audio, and the active noise cancellation keeps distractions at bay. These buds are a solid choice for Galaxy phone owners.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Yuwen
from Argentina
Expertise:Beginner
Verified Purchase:Yes
Excelent!! Great headphones! It sounds perfect and cancels external noises
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US