Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
2
:/
on March 10, 2024
Posted by: Gym Goer
from Hawaii
Expertise:Intermediate
I received these as a gift I asked for. What I didn't realize is the changed the shape from the original regular galaxsy buds. These are very uncomfortable and always fall out. Sound is still good, the style with the new shape is kind of weird too. Less sleek.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, March 11, 2024
Hey Gym Goer, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a device that you enjoy listening to but the fit may not be ideal for prolonged listening or active usage. If you haven't done so already, this device does come with additional ear tips in a larger and smaller size in a small cardboard box in the original package. We have also included a link to an article to help achieve the fit you are looking for, and lastly we recommend performing a fit test while you are connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
1
updates ruined sound
on March 15, 2024
Posted by: sconrad
Bought these and have worked great, sound amazing, until an update a couple days ago. They lost all bass and actually just your ears to use now.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 18, 2024
Hello Sconrad, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love to help you regain the sound quality you were previously so fond of on a daily basis. In the Samsung Wearables App if you haven't done so already, under the settings in the equalizer section, you can adjust the sound profile to enhance the bass, as this setting may have gotten adjusted by accident during the update. If this is not the case and you are still experiencing the sound you previously had, we have provided a link to the Samsung Support Team below to work with you directly. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Do not stay in ear, and no extra add ons to help s
on March 23, 2024
Posted by: Mkawa911
I bought my buds months ago. The sound and features are great, but they keep falling out of my ears so easily. It doesn't matter how good they sound when you can't keep them in your ear.
Response from Samsung USBy Social Commerce, March 26, 2024
Hi there Mkawa911, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the fit of your buds is to the continued usage and enjoyment of the device. We have provided a link to an article to help with the optimal placement of the device in your ears. You can also perform a fit test while wearing the device and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Samsung Community
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
2
Always falling out
on March 27, 2024
Posted by: Ecai
from Deer Park, WA
Expertise:Intermediate
Nothing will keep these in my ears. The sound is nice, but not noticably better than my last pair. Please create an add-on silicon wingtip or change the design!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 28, 2024
Hi there Ecai, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the audio quality of your buds and we would be happy to assist you with the fit of your device. If you have already worked with the additional ear tips in both the larger and smaller size included with the original packaging and are still expericing difficulty with the fit, we have provided a link to an article to help with the placement of the buds in your ear to help with the fit as well. Lastly, you can perform a fit test with your device when connect to the Samsung Wearables App and placed in your ears. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Family to end
on March 29, 2024
Posted by: Love always
I'm on board with everything and that is the honest truth
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Buds Exist
on April 12, 2024
Posted by: JOhl
from YONKERS, NY
Expertise:Expert
I bought this less than a week ago but I am in love. At first I was a bit reluctant to the change but they fit amazingly well and the sound is out of this world. When I am walking in the noisy streets of the city or sitting in a noisy restaurant the person on the other side does not here the noise and chatter going on around me. The noise cancellation for me is also incredible. The FE version is good but this pro version is worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Best find another pair
on April 13, 2024
Posted by: Gman710
from Chicago, IL
Expertise:Intermediate
Very disappointed with these earbuds. I have problems with both buds. The left earbud constantly loses volume control and I it goes to less then half volume. And the right earbud is not as clear. I have thoroughly cleaned them and reset them multiple times.
For the price I paid I expected more.
For the price I paid I expected more.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, April 15, 2024
Hello Gman710, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important your device is to you and we'd be happy to help you in any way we can to resolve this matter. We have provided a link to a great article we have available on our website to help with additional troubleshooting steps you can take with your device. We have also included a link to the Samsung Support Team if you are still having this experience with your buds. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Battery life
on April 14, 2024
Posted by: ShadMo
After about 2 hrs of non stop listening they're dead but besides that no complaints at all
Written by a customer while visiting Samsung US